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[xStore] Plugin XStore Core auto disable when have update

This topic has 4 replies, 2 voices, and was last updated 3 years ago ago by Olga Barlow

Chinhlv

Participant

April 5, 2021 at 06:05

Hi Support Team.
Thank you for taking time to support me
I’m using xStore theme. But I have a issue with plugin XStore Core. When have new version of that plugin. It auto disable plugin on my website. Then if I try to enable plugin again. All code in the folder /themes/xstore will be remove. My customer very angry about that. Please help me

#282579 Copied Theme version: 7.2.5 WooCommerce version: 5.1.0

3 Answers

Olga Barlow

Support staff

April 5, 2021 at 14:14

Hello,

Do you change the code in theme files wp-content/themes/xstore? You will lose the changes in files after every theme update. If you want to make any changes use child theme https://xstore.helpscoutdocs.com/article/32-child-theme don’t make changes directly in the parent theme files. Also, update the theme first and then update XStore core plugin to the latest versions, don’t update only the theme or only plugin because specific theme version requires specific plugin version that mentioned in the changelog https://xstore.8theme.com/update-history/

Regards

#282639 Copied

Chinhlv

Participant

April 5, 2021 at 14:20

I don’t change anything in the source code. But I don’t understand when XStore have a new update. Plugin XStore in my website auto disabled.

#282643 Copied

Olga Barlow

Support staff

April 5, 2021 at 15:23

Hello,

You should have a notification about the new theme update https://prnt.sc/114xlh9
I see that plugin is enabled on your site https://prnt.sc/114xkbr
So, have you sorted out?

Regards

#282662 Copied
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