Critical issue with Massive Addons for WPBakery Page Builder

This topic has 4 replies, 3 voices, and was last updated 3 years ago ago by Olga Barlow

  • Avatar: eftichiam
    eftichiam
    Participant
    March 30, 2021 at 16:36

    Hi I try to update WordPress and XStore in the latest version, and when I try to update the “Massive Addons for WPBakery Page Builder” plugin I receive a critical issue on my website and on inspect I see that there are violations like:
    [Violation] ‘message’ handler took 428 ms
    [Violation] Forced reflow while executng JavaScript took 1132ms

    has anybody face something similar? Do you have any suggestion for solution?
    Thanks in advance

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2021 at 11:21

    Hello,

    Could you provide a screenshot of the error? What PHP version do you use?
    Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with the URL via the Private Content area.

    Regards

    Avatar: eftichiam
    eftichiam
    Participant
    April 3, 2021 at 11:27

    The site was under maintenance. I update the theme and core plugin and I update again WordPress but the problem is still there. The problem is on customiser. Can I provide you with credentials in order to check it?

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 5, 2021 at 09:01

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check.
    Make sure that you use PHP 7.4 or less. Don’t update PHP to 8.0 because Massive Addons does not support PHP 8.0.

    Regards

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