Forum Replies Created

Viewing 30 posts - 8,881 through 8,910 (of 30,391 total)
1 2 3 … 296 297 298 … 1,012 1,013 1,014
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 12:10

    Hello,

    Not at all. We are very sorry that you faced these inconveniences.

    Regards

    #285675 Copied In reply to: Store requirements
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 12:09

    Hello,

    Text is left-aligned https://prnt.sc/12739rj
    Elementor Editor displays inline styles but it saves styles to css file once you check the frontend https://prnt.sc/1273c7o So, if you use cache plugin or server cache or CDN cache you need to clear them all to check the changes. Or change Elementor Print CSS method in the Elementor > Advanced to use inline styles even for the frontend.

    Regards

    #285674 Copied In reply to: Elementor Slider keeps breaking
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 12:04

    Hello,

    Then contact WooCommerce support team and clarify the situation and settings you need to set to get correct shipping. We are able to help you in case issue appears with our theme only or in theme settings. Shipping is the default WooCommerce option, so, unfortunately, we are not responsible for it if it does not work the way you need even with the default theme.

    At this moment if I use BN11 I get https://prnt.sc/12734lq
    If I use BN11 5HU I get https://prnt.sc/127362g
    And it displays the same way even with the Storefront, you can enable and check.

    Regards

    #285673 Copied In reply to: Issues with my shipping
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 11:57

    Hello,

    1) There is margin option https://prnt.sc/1272ls2 I think you just missed that.
    2) Then reduce the page title to 20 px in the custom. Check now.

    Regards

    #285670 Copied In reply to: Info box are not aligned
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 11:51

    Hello,

    Check now, please.

    Regards

    #285669 Copied In reply to: unarranged brands in BRANDS LIST page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 11:39

    Hello,

    Change the columns number in the menu settings https://prnt.sc/1271k43 it will change the width of the menu container. Check now.

    Regards

    #285667 Copied In reply to: using more than 3 static block columns in mega menu
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 10:28

    Hello,

    Thank you. It seems that Customizer has some limit for the number of select items. Unfortunately, we don’t have quick fix for this issue. So, we would recommend you use the Custom Link field to add link to your page. Follow our updates and changelog and you’ll be able to change custom link to page once we fix and release an update with the fix.

    Regards

    #285662 Copied In reply to: Mobile Panel Problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 07:58

    Hello,

    Do you have backup of the DB before these changes? Could you restore it?

    Regards

    #285652 Copied In reply to: Header randomly changed
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 18:46

    Hello,

    Sorry for such a long work on this issue, developers can’t find the exact reason of the issue. But they are still working on this problem and need a little bit more time.

    Regards

    #285627 Copied In reply to: et_top_cart shortcode not showing content of $output
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 18:44

    Hello,

    Did you made any manipulation with the DataBase (reset or something)? Maybe enabled any plugin that has deal with the DB? Or switched theme from child to parent?
    Do you have backup of your DB before the reset?

    Regards

    #285626 Copied In reply to: Header randomly changed
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 18:39

    Hello,

    Could you, please, provide us with FTP access? We’ll check the issue in more detail.

    Regards

    #285625 Copied In reply to: Mobile Panel Problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 18:33

    Hello,

    You did not set the shop page https://prnt.sc/125lfp6 I have chosen it in the WooCommerce > Settings > Products. Check the header now.

    Regards

    #285624 Copied In reply to: trouble 2 different headers in website with Woocommerce
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 18:19

    Hello,

    I don’t blame you in any way, maybe you understood my words in a different way than I meant, then take my apologies. I just try to explain that that function gives different results about server limits on different pages and it’s not related to the theme because it happens even with the default WordPress theme.
    We do understand the issue with the theme speed and your disappointment about this and our team is working hard to improve it. Unfortunately, major theme update with radical speed improvement planned only for July – August because we need to test everything and keep all the features that theme has.

    Regards

    #285623 Copied In reply to: Store requirements
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 18:04

    Hello,

    I added the below custom to child theme style.css to align categories.

    .category-grid img {
    width: auto;
    max-height: 200px;
}
.category-grid a {
    min-height: 200px;
    display: flex;
    flex-direction: column;
    justify-content: space-between;
}

    Check now.

    Regards

    #285622 Copied In reply to: Categories pictures do not aling
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 17:57

    Hello,

    You can create menus at Appearance > Menus https://www.8theme.com/documentation/docs/general-information/
    To choose that menu to show in your header go to Theme Options > Header builder > edit the menu element and choose the menu you would like to show there. Watch the video tutorials for the header builder here https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

    Regards

    #285621 Copied In reply to: main menu
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 17:55

    Hello,

    Check now. I just updated theme to the latest version.

    Regards

    #285620 Copied In reply to: Blank space on mobile product page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 17:41

    Hello,

    You are welcome.
    Go to Theme Options > Header builder > edit the menu element and use Content zoom option https://prnt.sc/125jie0

    Regards

    #285618 Copied In reply to: Importing the demo is different from the demo station
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 17:38

    Hello,

    1) You use featured image with 19px height. It’s very small. It would better to create and use image 300x300px at least. Or add the below custom to add min height for the product images

    .content-product .product-content-image {
    min-height: 200px;
    display: flex;
    justify-content: center;
    align-items: center;
    min-width: 200px;
}
.content-product .product-content-image img {
    width: auto;
}

    2) Create image 300x300px at least, for example https://prnt.sc/125jdr9 . 82x19px is too small image. There is no option to hide the featured image from the product gallery.

    3), 4), 5) We don’t have such option. You can try to implement this using additional customization and WooCommerce hooks https://www.businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/ if you have PHP skills or submit additional customization request here.

    Regards

    #285617 Copied In reply to: Books collected via woozone / Picture display on category and product pages
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 17:19

    Hello,

    Our developers were able to replicate the issue with styles on the test server, so they will start to work on the issue tomorrow.
    You provided cPanel access but I need FTP access to ambixperfumes WP installation only. So, provide us with FTP host, FTP username and FTP password.

    Regards

    #285613 Copied In reply to: Website blank page and corrupted design
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 17:15

    Hello,

    Go to Elementor site settings while editing home page for example > Lightbox > disable lightbox for images https://gyazo.com/b6cf925f51d4a2ba00c98aa929ea4482

    Regards

    #285612 Copied In reply to: Image Products Zoom on Mobile
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 17:12

    Hello,

    Use cache plugin for these purposes and enable minification for both.

    Regards

    #285611 Copied In reply to: theme compression
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 17:12

    Hello,

    You use different margin-top for the elements:
    firs element has 23px of the top margin https://prnt.sc/125i59y the next one – 0 px. So, use the same margin for all of them.

    To fix the title add the below code to Theme Options > Custom CSS > mobile CSS

    .page-heading .title :before, .page-heading .title :after {
        zoom: .5;
    }
    .page-wrapper .page-heading .title {
        font-size: 30px;
    }

    Regards

    #285610 Copied In reply to: Info box are not aligned
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 17:02

    Hello,

    When you use Elementor editor then Elementor plugin displays inline styles. Once you save post and check the frontend Elementor uses the css file https://prnt.sc/125hx1n that includes all your styles. That’s why if you don’t clear browser cache + WPRoket cache + CDN cache you’ll see the out of date cached version of css file that does not include your changes. That’s why you need to clear all these caches after your changes. And it’s not related to the theme but how Elementor plugin works.
    You can change the CSS Print Method of the Elementor settings https://prnt.sc/125hzrh and don’t save styles to file but use inline styles but it will slow down the site. So, choose what is better for you.

    Regards

    #285608 Copied In reply to: Changes are not Reflecting on Home Page I just add Text element
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 16:53

    Hello,

    It’s because of paragraphs that you have there https://prnt.sc/125hnx4
    Use inline styles, don’t add paragraphs in the style tag.

    Regards

    #285607 Copied In reply to: Trying to implement a css styled table on product page.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 16:50

    Hello,

    You are welcome.
    Contact your hosting provider and try to reduce the server response time.

    Regards

    #285606 Copied In reply to: Color of progress in go to top button
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 16:38

    Hello,

    I see. Go it. I passed issue to our developers. I’ll inform you once they fix the issue.

    Regards

    #285604 Copied In reply to: response from elementor staff
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 16:05

    Hello,

    Thank you for using our theme!
    Could you, please, provide us with WP Dashboard access to your site and screenshot of the area where cart is missing for better undersanding?

    Regards

    #285600 Copied In reply to: No button cart in header – No contact in header
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 15:24

    Hello,

    Go to Theme Options > Header builder > Cart > change the Mini-Cart Promo Message.

    Regards

    #285597 Copied In reply to: Footer on fly out cart
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 15:23

    Hello,

    We do understand you. It’s added as the Newsletter element to the header. So, go to Theme Options > Header builder > delete Newsletter element from the header content, for example – https://prnt.sc/wkqx88

    Regards

    #285596 Copied In reply to: How to turn off sign up popup
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2021 at 15:21

    Hello,

    Can’t log in to your Dashboard to check the settings https://prnt.sc/125e0ol . Could you, please, provide correct access?

    Regards

    #285595 Copied In reply to: Doesn’t show product in shop page
  • 1 2 3 … 296 297 298 … 1,012 1,013 1,014
    Viewing 8,910 results - 8,881 through 8,910 (of 30,391 total)
Viewing 30 posts - 8,881 through 8,910 (of 30,391 total)
1 2 3 … 296 297 298 … 1,012 1,013 1,014

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