Website blank page and corrupted design - by Freelancer

This topic has 4 replies, 2 voices, and was last updated 2 years, 10 months ago ago by Olga Barlow

  • Avatar: Freelancer
    Freelancer
    Participant
    April 27, 2021 at 09:48

    The website is blank and corrupted on the mobile design.
    https://paste.pics/CBFDT.

    Now I have solved the problem by clearing the cache from the server-side, but every time the theme asks for updates, the same problem happens. while the website is live.
    I have shared the error log message in the private area.

    I was disabling the optimized CSS as you see in the screenshots based on one of your time suggested since the same problem that happened before.
    https://paste.pics/CBFDY

    Credentials are provided

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 27, 2021 at 15:05

    Hello,

    Could you, please, reply to me once you get the issue and don’t clear the cache? We need to inspect the problem when the site is broken to be able to find the reason of the problem.
    At this moment mobile version is ok https://gyazo.com/026845a51735acf62493396e8b725c43
    And then provide also FTP access.

    Regards

    Avatar: Freelancer
    Freelancer
    Participant
    April 27, 2021 at 15:14

    I would submit it next time when the problem is still there, but could you please tell me the expected time to check the problem? As the website is live.
    Ftp Acess provided in the private area

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 27, 2021 at 17:19

    Hello,

    Our developers were able to replicate the issue with styles on the test server, so they will start to work on the issue tomorrow.
    You provided cPanel access but I need FTP access to ambixperfumes WP installation only. So, provide us with FTP host, FTP username and FTP password.

    Regards

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