Forum Replies Created

Viewing 30 posts - 8,851 through 8,880 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 18:13

    Hello,

    Oh, take our apologies, missed that request. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 18:11

    Hello,

    Do you use Elementor version? You can use XStore Studio to import elements from the home-decor version. Or tell me what page would you like to import and we’ll send you template of the whole page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 18:04

    Hello,

    Are products of your friend also variable products?
    Because it’s WooCommerce option and as I know variable products do not display the number of stock there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 18:02

    Hello,

    Go to Theme Options > WooCommerce > Shop > Shop page layout > Remove Shop Page Banner Content.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 18:01

    Hello,

    1) So, do you have the same issue with the products and pagination when the Storefront theme is enabled? You need to check this by yourself. So, go to Appearance > Themes > enable Storefront theme and check. Switch to XStore child theme again after that.

    2) We don’t have such option by default.

    3), 4), 8) You are welcome.

    5) Theme Options > WooCommerce > Shop > Shop page layout > change the number of products on the categories page

    6) Check now.

    7) I don’t see the issue. Backend https://prnt.sc/127kjek , frontend – https://prnt.sc/127kkbh So, order looks the same.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 17:48

    Hello,

    Use column responsive settings to change the number of columns per row for the mobile device https://prnt.sc/127k07n
    Or provide us with WP Dashboard access and we’ll help you with these settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 17:46

    Hello,

    Did you enable Manage stock option and added the number of products in the stock https://prnt.sc/127jx5s in the product settings?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 17:42

    Hello,

    We are very sorry if you find our theme difficult. But we are ready to do our best to help you and explain all the settings you need and guide you. So, feel free to create topics and ask everything you need to clarify.
    1) Could you please, tell me what page builder you chose: WPBakery or Elementor while importing demo content? What home page would you like to use?

    2) Provide us with WP Dashboard access to your site to check your permalinks. Permalink settings are default WordPress settings and our theme should not cause any issues with that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 17:38

    Hello,

    I checked your site and font-size is the same for desktop https://prnt.sc/127jjua and iPad https://prnt.sc/127jlxr
    So, any difference.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 17:29

    Hello,

    Provide us with the WP Dashboard and FTP access to your site, please. We’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 15:30

    Hello,

    1) Go to Settings > General > Make sure that you chose french in language settings.
    2) Sync translation siles https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
    3) Don’t forget to translate XStore core plugin (Loco translate > Plugins > XStore core).

    If you still have untranslated strings after that then provide WP Dashboard access and screenshots of missing strings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 15:10

    Hello,

    Thank you for using our theme!
    1) Could you, please, go to Appearance > Themes > install and activate WooCommerce default theme Storefront? (Do the backup of Theme Options and widgets before this!) Check if you have the mentioned issue when the storefront theme is activated. Let me know about the results.

    2) Nope, WooCommerce does not have option to auto-add categories https://docs.woocommerce.com/document/docs-menus/#section-6

    3) Add the below code to Theme Options > Custom CSS

    .content-product .product-content-image img {
        width: auto;
    }

    4) Yes, use cache plugin, W3 total cache or WP Roket or Fastest cache or any other that suits your needs, use Tiny png to optimize your images etc https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    5) Provide us with temporary WP Dashboard access to check the settings and help you.

    6) Provide us with FTP access. We’ll check the issue in more detail.

    7) Go to Appearance > Widgets > shop page widget area > edit Product categories widget and choose the sorting order you need.

    8) Install and use Insert headers and Footers plugin to add custom JS code to header or footer of your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 14:49

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 14:48

    Hello,

    We are not developers of these plugins. So, I think you need to ask this question to plugin authors.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 14:46

    Hello,

    It looks the border comes from your image. I changed the bg position and it disappears. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 14:22

    Hello,

    Could you, please, provide us with Wp Dashboard access to your site to check the issue in more detail and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 14:04

    Hello,

    You can continue using of this plugin with XStore if you need.
    Or you may use WP All import and import existing brands to our Brands custom taxonomy https://prnt.sc/1279dcu

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 13:43

    Hello,

    1) Add the below code to Theme Options > Custom CSS > mobile CSS

        .variations_form .woocommerce-variation-add-to-cart {
            width: 100%;
        }

    2) Don’t see issue with the scroll. Could you, please, provide us with link where you have it?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 13:22

    Hello,

    Ok. Let’s compare backend page loading time with:
    XStore theme – 4.56s https://prnt.sc/12772ei
    Twenty Twenty-One theme – 5.76s https://prnt.sc/12773uk
    So, as you can see page loads even faster when I test it with our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 13:17

    Hello,

    1) Provide screenshot of the issue on your iPad
    2) Provide us with WP Dashboard access.
    3) What font-size do you want to have?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 13:14

    Hello,

    Could you, please, provide us with mail server error logs?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 12:54

    Hello,

    Problem with sliders caused by Elementor option, keep it inactive https://prnt.sc/1275p9u
    It’s in dev mode, so we’ll be able to take a closer look only once the Elementor plugin makes an official release of this option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 12:49

    Hello,

    Problem caused by this option https://prnt.sc/1275geh Keep it disabled, please. It’s in dev mode, so we’ll be able to take a closer look only once the Elementor plugin makes an official release of this option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 12:33

    Hello,

    I chose this type https://prnt.sc/1274pod and the product is ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 12:17

    Hello,

    Glad to hear that.
    1) To remove that popup go to Theme Options > Header builder > edit the Connection block of the top header > remove the Newsletter element from that connection block.

    2) Edit the slider settings https://prnt.sc/1273uxi and change the slide thumbnails.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 12:12

    Hello,

    You are welcome. We have a lot of requests these days, so take my apologies for the possible delay.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 12:10

    Hello,

    Not at all. We are very sorry that you faced these inconveniences.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 12:09

    Hello,

    Text is left-aligned https://prnt.sc/12739rj
    Elementor Editor displays inline styles but it saves styles to css file once you check the frontend https://prnt.sc/1273c7o So, if you use cache plugin or server cache or CDN cache you need to clear them all to check the changes. Or change Elementor Print CSS method in the Elementor > Advanced to use inline styles even for the frontend.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 12:04

    Hello,

    Then contact WooCommerce support team and clarify the situation and settings you need to set to get correct shipping. We are able to help you in case issue appears with our theme only or in theme settings. Shipping is the default WooCommerce option, so, unfortunately, we are not responsible for it if it does not work the way you need even with the default theme.

    At this moment if I use BN11 I get https://prnt.sc/12734lq
    If I use BN11 5HU I get https://prnt.sc/127362g
    And it displays the same way even with the Storefront, you can enable and check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2021 at 11:57

    Hello,

    1) There is margin option https://prnt.sc/1272ls2 I think you just missed that.
    2) Then reduce the page title to 20 px in the custom. Check now.

    Regards

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Viewing 30 posts - 8,851 through 8,880 (of 30,337 total)
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