Hello,

We don’t need your DataBase access! I asked about server error logs! Contact your hosting provider to get them. Also ask hosting provider to check the server settings because your site is off and it seems related to server redirect settings.

Regards

Hello,

Could you, please, make screenshots for better understanding and highlight elements you want to remove or customize? Use the Lightshot screenshot tool to share the screenshot.
Also, provide us with WP Dashboard access to your site to be able to check your account page for the logged-in users.

Regards

Hello,

Do you use Elementor version? You can use XStore Studio to import elements from the home-decor version. Or tell me what page would you like to import and we’ll send you template of the whole page.

Regards

Hello,

Go to Theme Options > WooCommerce > Shop > Shop page layout > Remove Shop Page Banner Content.

Regards

Hello,

Use column responsive settings to change the number of columns per row for the mobile device https://prnt.sc/127k07n
Or provide us with WP Dashboard access and we’ll help you with these settings.

Regards

Hello,

We are very sorry if you find our theme difficult. But we are ready to do our best to help you and explain all the settings you need and guide you. So, feel free to create topics and ask everything you need to clarify.
1) Could you please, tell me what page builder you chose: WPBakery or Elementor while importing demo content? What home page would you like to use?

2) Provide us with WP Dashboard access to your site to check your permalinks. Permalink settings are default WordPress settings and our theme should not cause any issues with that.

Regards

Hello,

Provide us with the WP Dashboard and FTP access to your site, please. We’ll check and help you.

Regards

Hello,

Thank you for using our theme!
1) Could you, please, go to Appearance > Themes > install and activate WooCommerce default theme Storefront? (Do the backup of Theme Options and widgets before this!) Check if you have the mentioned issue when the storefront theme is activated. Let me know about the results.

2) Nope, WooCommerce does not have option to auto-add categories https://docs.woocommerce.com/document/docs-menus/#section-6

3) Add the below code to Theme Options > Custom CSS

.content-product .product-content-image img {
    width: auto;
}

4) Yes, use cache plugin, W3 total cache or WP Roket or Fastest cache or any other that suits your needs, use Tiny png to optimize your images etc https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

5) Provide us with temporary WP Dashboard access to check the settings and help you.

6) Provide us with FTP access. We’ll check the issue in more detail.

7) Go to Appearance > Widgets > shop page widget area > edit Product categories widget and choose the sorting order you need.

8) Install and use Insert headers and Footers plugin to add custom JS code to header or footer of your site.

Regards

Hello,

We are not developers of these plugins. So, I think you need to ask this question to plugin authors.

Regards

Hello,

Could you, please, provide us with Wp Dashboard access to your site to check the issue in more detail and help you?

Regards

Hello,

1) Add the below code to Theme Options > Custom CSS > mobile CSS

    .variations_form .woocommerce-variation-add-to-cart {
        width: 100%;
    }

2) Don’t see issue with the scroll. Could you, please, provide us with link where you have it?

Regards

Hello,

1) Provide screenshot of the issue on your iPad
2) Provide us with WP Dashboard access.
3) What font-size do you want to have?

Regards

Hello,

Problem with sliders caused by Elementor option, keep it inactive https://prnt.sc/1275p9u
It’s in dev mode, so we’ll be able to take a closer look only once the Elementor plugin makes an official release of this option.

Regards

Hello,

I chose this type https://prnt.sc/1274pod and the product is ok.

Regards

Hello,

You are welcome. We have a lot of requests these days, so take my apologies for the possible delay.

Regards