Hello,

Provide us with WP Dashboard access to your site to check the settings you use and help you.

Regards

Hello,

If you want or plan to make changes in the template files then you need to use child theme and do all the code changes that you need in child theme files only. If you don’t plan changes of the theme functions or additional customization you can use the parent theme in this case and you don’t need child theme. If you already made changes of theme options in parent theme but decided to install and use child theme then before child theme activation you need to go to Theme Options > Import/Export > export options. Once you activated child theme go to Theme Options > Import//Export > import file and reload customizer WITHOUT saving changes.

From your screenshot I see that you use mix of builders for the footer static block: Elementor and WPBakery. Which builder is the main builder of your site? Provide us with WP Dashboard access to check and help you with the footer settings.

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Hello,

Sorry for the delay in answering.

1) Could you, please, share your solution? Maybe it will be useful for other users.
2) Provide us with WP Dashboard and FTP access to site where you use Nitropack? We’ll check and try to help you.

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Hello,

You can add this color as the attribute for your product but don’t use it for the variations https://prnt.sc/12j30oj Then you’ll get this product while filtering but this color won’t appear in the product variations.

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Hello,

Sorry for the misunderstanding. Looks that this is a theme bug. We’ll try to fix it in the next theme update.

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Hello,

Go to WPML > Languages > enable Language filtering for AJAX operations option. Let me know if it helps.

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Hello,

Could you, please, tell me your actions to reproduce the mentioned issue? Because I don’t see problem with the mentioned category https://prnt.sc/12j0fie

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Hello,

Take my apologies for the misunderstanding of our support member.
To show 0 rating:
1) Copy plugins/woocommerce/templates/single-product/rating.php
to
themes/your-child-theme-name/woocommerce/single-product/rating.php

Find if ( $rating_count >= 0 ) : ?> and change to if ( $rating_count >= 0 ) : ?>

2) Add the below code to child theme functions.php

add_filter('woocommerce_product_get_rating_html', function($html, $rating, $count) {
		if ( $count > 0) return $html;
		$label = sprintf( __( 'Rated %s out of 5', 'woocommerce' ), $rating );
		$html  = '<div class="star-rating" role="img" aria-label="' . esc_attr( $label ) . '">' . wc_get_star_rating_html( $rating, $count ) . '</div>';
		return $html;
	}, 10, 3);

Save changes.

Regards

Hello,

1) We don’t have pre-created templates for the emails that come from Germanized but you can create them using Add new option and choose the template you create email for https://prnt.sc/12ix0qf and add elements you want to show for that email
Is any template missing here https://prnt.sc/12ix32d ?

2) I don’t see a delivery time option on your checkout page https://prnt.sc/12ix7w4
Could you, please, enable it and we’ll check our email template with this.

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Hello,

We sent a link to download the theme and 2 plugins to your registration email.

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Hello,

Could you, please, provide us with a video of the issue for better understanding?

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Hello,

1) If you want to edit slider content itself you can do this fom Revolution Slider > edit slider that you use on the home page. If you want to show another slider for the home page go to Pages > edit home page and scroll down to 8theme page settings > Show revolution slider instead of breadcrumbs and page title > choose the slider you want to show https://prnt.sc/12itc3f

2) Go to Appearance > Widgets > add an empty text widget to Left side top bar widget area to remove demo content (lang/currency).

3) Go to Theme Options > Header settings > Breadcrumbs > Breadcrumbs background > change or remove image.

Regards

Hello,

We need to check versions of plugins that you use at least. If you don’t want to provide FTP then provide WP Dashboard access at least. Create a temporary user with admin permissions (Users > Add new) and you’ll be able to remove it once we check and help you.

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Hello,

Provide us with link to page where you use custom add to cart link and temporary WP Dashboard access. We’ll check.

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Hello,

Did you check this https://prnt.sc/12b670d using preview or real email?

Regards