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Woopress version 5.7.1 - by menichetti - on WordPress WooCommerce support

This topic has 14 replies, 2 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

menichetti

Participant

April 29, 2021 at 18:13

good afternoon
When are they going to get the update from thema, to be able to update worpress-responsive to the latest version? 5.7.1

#285839 Copied Theme version: 6.3.2 WooCommerce version: 4.9.0

13 Answers

Olga Barlow

Support staff

April 30, 2021 at 08:44

Hello,

You are able to update WordPress and WooCommerce to the latest versions. If you face any compatibility issues just tell us and provide WP Dashboard and FTP access. We’ll help you to fix them.

Regards

#285872 Copied

menichetti

Participant

April 30, 2021 at 10:09

Good Morning
installed worpress 5.7.1 and when I open woocomerce says that it is not compatible, also the plugins are not updated or give an error

#285896 Copied

Olga Barlow

Support staff

April 30, 2021 at 10:50

Hello,

Provide us with WP Dashboard and FTP access to your site, please. We’ll check and help you.

Regards

#285906 Copied

menichetti

Participant

May 2, 2021 at 11:18

Good Morning
Because in the network there are numerous attacks on websites, we do not supply our access codes, we thank that option, we attach an image capture, where it is reflected which is your latest version compatible with worpress, thanking you to provide us with an update for the version of worpress 5.7.1. a greeting We can only attach screenshots if they help you solve our problem

https://prnt.sc/12dyplm

#286110 Copied

Olga Barlow

Support staff

May 5, 2021 at 12:05

Hello,

We need to check versions of plugins that you use at least. If you don’t want to provide FTP then provide WP Dashboard access at least. Create a temporary user with admin permissions (Users > Add new) and you’ll be able to remove it once we check and help you.

Regards

#286424 Copied

menichetti

Participant

May 17, 2021 at 17:59

good morning
you have stopped being in forest themes, what happened to the support and updates?

https://prnt.sc/131l8f5

#287847 Copied

Olga Barlow

Support staff

May 17, 2021 at 18:29

Hello,

Read this topic https://www.8theme.com/topic/unable-to-download-and-update-to-royal-theme-6-3-2/
We could make the discount for you if you decide to buy a subscription.

Regards

#287860 Copied

menichetti

Participant

May 17, 2021 at 19:10

What discount could they apply to me?

#287869 Copied

Olga Barlow

Support staff

May 18, 2021 at 10:29

Hello,

We could offer a 20% discount for you.

Regards

#287903 Copied

menichetti

Participant

May 23, 2021 at 12:28

good morning
How can I add this, under add product?
https://prnt.sc/13avm27
https://prnt.sc/13avq8b

#288667 Copied

Olga Barlow

Support staff

May 25, 2021 at 10:58

Hello,

We don’t have such option in our theme, unfortunately. So, you need to look for third-party plugins to implement this.

Regards

#288820 Copied

menichetti

Participant

July 1, 2021 at 10:02

good morning
Generate me the payment of 20%, to update

#292667 Copied

Olga Barlow

Support staff

July 1, 2021 at 15:37

Hello,

Sorry, don’t understand your question. Are you talking about a promo banner on our site that offers you discount for the subscription?

Regards

#292725 Copied
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