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Viewing 30 posts - 8,431 through 8,460 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 16:11

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 16:10

    Hello,

    Clear the browser cache https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn
    Elementor saves styles to css file and if your browser caches the old version of css file you won’t see changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 16:09

    Hello,

    I don’t see missing images on the home page https://prnt.sc/132z2b0
    Could you, please, provide us with WP Dashboard access to your site and screenshots of the issue for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 16:06

    Hello,

    Go to Theme Options > Header builder > edit Connection block and remove the Newsletter element.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 16:00

    Hello,

    I don’t see problem with that product https://gyazo.com/5916d7df17d36a7eb2bc49f915d6243a Could you, please, explain the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 15:58

    Hello,

    Glad to hear that you get emails again. You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 15:57

    Hello,

    I have updated the staging site. Check, please. If everything is ok then provide us with the WP Dashboard and FTP access to your production site and we’ll update theme there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 15:56

    Hello,

    Use the custom class et-look-static-block for the columns where you use the Look element http://prntscr.com/132ykth
    Check the page again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 15:47

    Hello,

    You have a lot of product sliders on the home page and it increases the page loading time. I have enabled Lazy loading for the product elements and it improved page speed a lot https://gtmetrix.com/compare/WzhigKxG/QCoB7F07

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 15:12

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 14:14

    Hello,

    Go to WP Dashboard > Updates > click the Check again link to clear the token cache. Try to update theme and plugin only after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 14:12

    Hello,

    Install Infinite Scroll plugin (XStore > Plugin installer) and then set it up according to theme docs https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 14:11

    Hello,

    Sorry, I don’t understand your answer. So, did you try Rose’s code?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 14:10

    Hello,

    Check the section on mobile and don’t see the issue, categories and products are there https://gyazo.com/340ac59c046460b88798f6e0f6d99455

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 13:59

    Hello,

    Thank you. I have passed the issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 13:45

    Hello,

    Enable Elementor page builder for the Static blocks https://www.8theme.com/documentation/xstore/support/static-blocks/ and use it to edit Static block content.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 13:44

    Hello,

    Provide us with WP Dashboard access and I’ll create you an example.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 13:43

    Hello,

    I suppose because of third-party plugin that you probably use. Do you use any SEO plugin for WooCommerce? Probably they do not replace theme breadcrumbs but add their own in addition.

    Add the below code to Theme Options > Custom CSS to align plugin breadcrumbs and hide our breadcrumbs for the single product page

    .breadcrumbs.woo-breadcrumbs {
        max-width: 1170px;
        margin: auto;
        padding: 5px 15px;
    }
    .single-product .page-heading {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 13:38

    Hello,

    Connect to your server via FTP and remove wp-content/fonts folder. After that go to Theme Options > Typography and resave options. Check the site font after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 13:34

    Hello,

    I see that you enabled redirect to cart page in WooCommerce settings.
    Disable this redirect in the WooCommerce > settings > Products and then go to Theme Options > WooCommerce > Single product > Single product layout > enable Ajax add to cart for simple and variable products, also go to Theme Options > WooCommerce > Shop > Shop page layout > disable Product Added Notification option.
    If it does not help then provide us with WP Dashboard access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 13:30

    Hello,

    I checked your site and don’t see the mentioned issue https://gyazo.com/27afdee3a7cb1865100b70786bd45f4e

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 13:21

    Hello,

    I have updated theme on your site and don’t see issue with the header.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 13:01

    Hello,

    1) You don’t need any third-party plugins to get the layout from the demos. All the necessary plugins come bundled with our theme!

    2) Provide us with link to your site and temporary WP Dashboard access to your site to check the filters you have.

    3) Provide us with screenshots of filters that you want to implement, please. Because we have a few organic demos and I need to understand which one you like.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 12:58

    Hello,

    Provide us with FTP access to your site, please. We need to take a closer look at the issue to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 12:48

    Hello,

    I don’t see problem with the add to cart icon https://prnt.sc/132rboc
    Could you, please, provide screenshot of the issue for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 12:36

    Hello,

    I have changed the cache plugin and enabled some optimization settings in theme options > Speed optimization, replaced the Product look element on the home page with the Products element to avoid loading of the masonry scripts.
    Check the speed results tests now
    https://tools.pingdom.com/#5e5fceba1cc00000
    https://gtmetrix.com/reports/www.shopsgusto.com/n8Qc6XlD/

    You can also try the Nitro pack plugin., it makes good speed results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 11:59

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 11:57

    Hello,

    We are working on a major theme update with speed improvements but it will be available in July-August only. So, I could offer you only refund now if you are not satisfied with the theme speed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 11:54

    Hello,

    Yes, you’ll be able to change the domain name if you need it. Just deactivate the theme for the previous domain once you finish the migration.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 11:52

    Hello,

    Lightshot screenshot or Gyzo tool have share option and you can copy link to your screenshot, post this link.
    I checked your site and don’t see the issue while editing the contacts page https://gyazo.com/f3606b97e133afec1c220f90f1685401

    Regards

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    Viewing 8,460 results - 8,431 through 8,460 (of 30,391 total)
Viewing 30 posts - 8,431 through 8,460 (of 30,391 total)
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