Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail and help you?
Please see private content area
Go to Users > create user with admin permissions and provide us with login and pass. You’ll be able to remove the user once we finish.
I have the same problem
can you please help me
What is URL of your site?
Please submit a new topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/ , describe your problem in more detail, and you will get assistance.
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