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Viewing 30 posts - 7,921 through 7,950 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 15:13

    Hello,

    Thank you for using our theme.
    Go to WPML > String Translator > Import/Export .po > import your file.
    https://wpml.org/documentation/theme-compatibility/building-multilingual-ecommerce-sites-using-xstore-and-wpml/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 15:04

    Hello,

    Import demo you need using Import Demos option https://youtu.be/4n1re0jKorc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 14:59

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 14:25

    Hello,

    Could you, please, make a video of your API key generation to find out what could be the reason of the issue? Provide link to video in the private content area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 14:22

    Hello,

    It looks that you did not read the full text of my last message.
    2) Could you please provide us with a link to the product where you have the mentioned issue with the related products images and FTP access to your site?
    3) Related Products is a section that pulls products from your store that share the same tags or categories as the current product, not just categories and it’s not related to theme but to WooCommerce plugin https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/#section-3

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 14:16

    Hello,

    We did not study such plugins, so don’t have information about this.
    You can install plugins and test them. If you face compatibility issues then just contact us and we’ll try to fix this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 13:54

    Hello,

    Provide us with link to the page where you have that block and also WP Dashboard access to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 13:51

    Hello,

    Oh, sorry but we are not plugin developers and I don’t have information about this. You need to contact a third-party plugin author and clarify all the moments that you are interested in.

    We are able to guide you about theme options only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 13:45

    Hello,

    We have added the following code to the child theme functions.php

    add_filter('etheme_backstretch_enqueue', function($post_types){
    	$post_types[] = 'muziek';
    	$post_types[] = 'bibliotheek';
    	return $post_types;
    });

    If you need more custom post types then add more
    $post_types[] = 'add_custom_post_type_name';

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 13:34

    Hello,

    Let’s try adminer. Will you be able to install it on your server? We need to clear some fields in your DB (on the staging site first) and then (if everything is ok) in the production DB.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 13:28

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 13:27

    Hello,

    Because this is inline string. Use div tag
    echo '<div>test333</div>';
    and it will appear before the navigation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 12:33

    Hello,

    2) No. You need to add the header strings to the string translator. For example:
    a) You have the cart string https://prnt.sc/14044lx
    b) Click this link in the string translator (at the bottom of the page ) https://gyazo.com/be67cf749356a35d314c32f393bd3477
    c) Look for this string https://gyazo.com/f51bf545f3eb417969c1049871a14d06 and add this to string translator and translate this string after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 12:21

    Hello,

    Could you, please, ask the author what WooCommerce hook do they use to display that?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 12:20

    Hello,

    Provide server error logs, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 12:18

    Hello,

    Thank you. I have passed your issue to our developers. I’ll inform you once they fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 12:15

    Hello,

    1) You could add filters to the Shop sidebar and enable off-canvas position for the shop sidebar for both desktop and mobile and then just hide the off-canvas icon for the desktop but show it for the mobile and hide filters area for the mobile but display on the desktop.
    If you provide WP Dashboard access I could make an example of this.

    2) Add the below code to Theme Options > Custom CSS

    .content-product .product-content-image img {
        width: auto;
    }

    3) Are you talking about the Revolution slider on the home page or which one?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 11:55

    Hello,

    Thank you. I passed issue to our developers and inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 11:51

    Hello,

    I have checked login with the default Storefront theme and see the same issue https://gyazo.com/12dc50ac4b972883fb74ae2fb0c6f800
    I suppose you need to contact Dokan Pro plugin author to fix the issue because if the login/registration does not work even with the default WP theme we can do nothing. We are able to help only in case problem appears with our theme only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 11:00

    Hello,

    I see that you installed third-party plugin to show map https://gyazo.com/24e9fc439c2094d4b9b4f6da0e44e79b but it also gives the same error with the API even with the default WordPress theme https://gyazo.com/06d0aec4c4c0178e6ba74055e2d4e722

    So, please, fix these errors with our API first https://gyazo.com/0561fced431fd06d74aea36aef13fc94 and then contact us. We’ll check if map still does not work with our theme.
    We can do nothing if your API does not set up correctly.
    Or use the default WPBakery map element that does not require API and use embed code https://gyazo.com/e670628919d8eaee6b285011d8884eea instead of the built-in contacts page.

    You can use Contact Form 7 plugin to create a nice-looking contact form.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2021 at 08:44

    Hello,

    Fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 3, 2021 at 17:29

    Hello,

    If you want to be able to copy translations to other sites and avoid translation of the same hardcoded strings again and again then you need to create the mentioned files. You can do this using Loco translate or translate strings using WPML string translator and then just export translation files https://gyazo.com/5f95ae4a7e30c27dffd338374701d9b5 and you’ll be able to import these file to another site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 3, 2021 at 17:21

    Hello,

    If you don’t use variation swatches for the product attributes then don’t keep this option enabled in Theme Options because it causes the mentioned issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 3, 2021 at 17:20

    Hello,

    Ok, sure. We have a lot of requests these days, so take my apologies for the possible delay.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 3, 2021 at 17:17

    Hello,

    Oh, sorry. I thought that you want to stop the slider on the hover, but you want to continue sliding. Finally got it, take my apologies. I passed the issue to develoeprs. We’ll fix it tomorrow.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 3, 2021 at 16:58

    Hello,

    It takes much more time than we expected. Sorry for this delay. Could you, please, provide us with PHPmyAdmin access to your staging DB?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 3, 2021 at 16:55

    Hello,

    Provide also FTP access. We need to check files and make a fix there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 3, 2021 at 16:16

    Hello,

    No, you can remove only the additional headers that you created. Default one can’t be removed, so edit it if you want to use it for the whole site and remove the additional headers if you don’t need them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 3, 2021 at 16:15

    Hello,

    Read this topic
    https://www.8theme.com/topic/last-update-give-error-pclzip_err_bad_format/
    You can download the latest theme version from ThemeForest downloads area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 3, 2021 at 16:13

    Hello,

    You are welcome. File is already uploaded to your server. Fix will be included in the next theme update.

    Regards

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Viewing 30 posts - 7,921 through 7,950 (of 30,391 total)
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