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Last UPDATE give error : PCLZIP_ERR_BAD_FORMAT

This topic has 9 replies, 3 voices, and was last updated 2 years, 8 months ago ago by Olga Barlow

Rui

Participant

February 3, 2021 at 11:05

Hi!

last update give this error in package .
PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#272011 Copied Theme version: 1.0

8 Answers

Rose Tyler

Support staff

February 3, 2021 at 11:09

Hello,

Thanks for using our theme.
Try to (1) deactivate theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.
OR update the theme via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update
https://xstore.helpscoutdocs.com/article/37-plugins-update
OR provide us with temporary wp-admin and FTP access, so we can help you with the update.
If you are using 7.2.4 version, update to 7.2.4.1 is not obligatory.

Regards

#272014 Copied

Rui

Participant

August 13, 2021 at 10:21

Please check it by FTP a send in private information for update

Please contact administrator
for this information.

#298754 Copied

Rose Tyler

Support staff

August 14, 2021 at 08:40

Hello,

What is your site URL? I can’t see it. Could you provide temporary wp-admin access also?
We don’t need cPanel. We need FTP: FTP host, FTP username and FTP password with access to your WP installation files. Contact your hosting provider if you don’t know what FTP is.

Regards

#298826 Copied

Rui

Participant

August 16, 2021 at 14:30

see private message

Please contact administrator
for this information.

#299005 Copied

Rui

Participant

August 16, 2021 at 14:33

Sorry see private message

Please contact administrator
for this information.

#299007 Copied

Olga Barlow

Support staff

August 16, 2021 at 16:12

Hello,

We have updated theme and XStore core plugin.

Regards

#299016 Copied

Rui

Participant

August 17, 2021 at 09:47

thanks, what was the problem i cant solve?

#299087 Copied

Olga Barlow

Support staff

August 17, 2021 at 17:37

Hello,

Your site used an incorrect token and reactivation of the theme was required. Besides, your server has limited permissions for the installed plugins and does not allow to overwrite plugin files. So, I removed XStore core plugin and installed it manually (Plugins > Add new > uploaded the latest version of plugin). Cleared cache and everything was fine.

Regards

#299117 Copied
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