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Viewing 30 posts - 7,651 through 7,680 (of 30,391 total)

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Olga Barlow

Participant

June 15, 2021 at 15:23

Hello,

Go to Theme Options > WooCommerce > Shop > Shop page layout > choose the banner position “Above all the shop content”.

Regards

#290998 Copied In reply to: shop page banner on categorie pages

Olga Barlow

Participant

June 15, 2021 at 15:19

Hello,

Check now, please.

Regards

#290996 Copied In reply to: Image is not shown in dropdown menu

Olga Barlow

Participant

June 15, 2021 at 15:03

Hello,

Go to Theme Options > WooCommerce > Shop elements > Product stock > change the Low stock color to green.

Regards

#290993 Copied In reply to: In stock color is in red

Olga Barlow

Participant

June 15, 2021 at 15:00

Hello,

I do understand where you have the issue, there is no need in video for this. But:

1) If you don’t use our variation swatches then go to Theme Options > WooCommerce > Shop elements > Variation swatches > make sure that option is disabled.

2) Go to Appearance > Themes > Add new > install and activate Storefront theme – default official WooCommerce theme. Try to make the order when the Storefront theme is enabled. Do you have the mentioned issue with the Storefront theme?
You can enable XStore theme again after this test.

3) In case issue does not appear with the Storefront theme but comes back once you enable XStore then provide us with WP Dashboard and FTP access. If you have the same error even with the Storefront theme it means that XStore theme is not the reason of the issue and we can do nothing. You need to contact WooCommerce plugin support in this case.

So, waiting for the results of your test.

Regards

#290992 Copied In reply to: Errors on Checkout, Payments Failing, Cart Emptying and(COULDN’T FIND CUSTOMER)

Olga Barlow

Participant

June 15, 2021 at 14:54

Hello,

The theme is still active and in use for the https://florin.mindru.sprayhosting.ro/ and https://anacris.sprayhosting.ro/
You can’t use it for the new project. Remove theme from these sites first.

Regards

#290988 Copied In reply to: Deactivate licence

Olga Barlow

Participant

June 15, 2021 at 14:51

Hello,

1) What auth credentials should we use https://prnt.sc/15i7m6l to log in?
2) Provide us also with FTP access to your site to check the child theme files.

Regards

#290987 Copied In reply to: Theme not working post update

Olga Barlow

Participant

June 15, 2021 at 14:42

Hello,

There is some fatal error on the shop page. Provide us with WP Dashboard and FTP access to your site, please, We’ll check the error in more detail.

Regards

#290986 Copied In reply to: Store Page Not Full-Width

Olga Barlow

Participant

June 15, 2021 at 14:39

Hello,

You created another header for the site but tried to edit the default one https://prnt.sc/15i68xr
I removed the custom header and link that you added to the default header works fine https://prnt.sc/15i6e2e .

Regards

#290984 Copied In reply to: Can not alter the link of header button when set to custom

Olga Barlow

Participant

June 15, 2021 at 14:23

Hello,

Issue was related to roles of your user https://prnt.sc/15i4nbm WPBakery editor is not allowed for the subscribers. I changed the role to admin and it works ok.

Regards

#290983 Copied In reply to: WPBakery editor back end and front end not working — only classic editor

Olga Barlow

Participant

June 15, 2021 at 14:12

Hello,

Neither WooCommerce nor our theme has filter by categories, there is only the categories list widget. If you need filter widget you need to look for third-party filer plugins that include such filter widget.

Regards

#290979 Copied In reply to: Multiple Filtering Option?
Olga Barlow

Participant

June 15, 2021 at 14:10
Hello,

1) Edit the Theme Options > Custom CSS and change
.secondary-menu-wrapper .menu to .et_b_header-menu .secondary-menu-wrapper .menu
2) Edit child theme functions.php and change

<?php add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles' ); function theme_enqueue_styles() { etheme_child_styles(); }

to

<?php add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles', 1001 ); function theme_enqueue_styles() { etheme_child_styles(); }

Regards
#290978 Copied In reply to: Mega menu drop down not working after theme update
Olga Barlow

Participant

June 15, 2021 at 14:07

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue and help you.

Regards

#290977 Copied In reply to: Product gallery images problem

Olga Barlow

Participant

June 15, 2021 at 14:01

Hello,

1) Translate strings https://prnt.sc/15i12qc
2) Also I have added admin strings to the String translator? so you can translate them too.

Regards

#290976 Copied In reply to: Translation problem

Olga Barlow

Participant

June 15, 2021 at 13:30

Hello,

Thank you. This time it works. Passed to developers.

Regards

#290974 Copied In reply to: Problem with product slider

Olga Barlow

Participant

June 15, 2021 at 13:25

Hello,

Our theme saves styles to .css file. Chrome caches the styles files and images. So, install https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn to clear cache and check the page after cache clearing.

Regards

#290973 Copied In reply to: I can’t use the theme

Olga Barlow

Participant

June 15, 2021 at 13:22

Hello,

Once we add username and pass to auth form we are redirected to https://127.0.0.1/
We can’t open your site to check anything.

Regards

#290972 Copied In reply to: Email Builder Teamples
Olga Barlow

Participant

June 15, 2021 at 13:19
Hello,

Add the below code to Theme Options > Custom CSS

.single-wishlist a, .single-compare a { align-items: center; }

Regards
#290971 Copied In reply to: ADD TO WISHLIST
Olga Barlow

Participant

June 15, 2021 at 13:08
Hello,

Add the below code to Theme Options > Custom CSS

.single-product-builder .single_add_to_cart_button.button, .single-product-builder .single_add_to_cart_button.button.disabled, .single-product-builder .etheme-sticky-cart .etheme_custom_add_to_cart.single_add_to_cart_button { font-weight: bold; font-size: 16px; text-transform: capitalize; } .et_product-block .cart .quantity { margin-bottom: 20px; }

Regards
#290969 Copied In reply to: Add to cart text
Olga Barlow

Participant

June 15, 2021 at 13:03

Hello,

Provide us with a link to the page with the mentioned issue to check it in more detail.

Regards

#290968 Copied In reply to: Multiple quantities of multiple woocommerce variants

Olga Barlow

Participant

June 15, 2021 at 12:59

Hello,

It’s because of Header overlap option. I have disabled that. Check now.

Regards

#290967 Copied In reply to: Homepage is not mobile friendly

Olga Barlow

Participant

June 15, 2021 at 08:41

Hello,

We could offer you to try AMP version of our theme. It’s more simple and does not load unused CSS. This option is not released but if you want to try we could send you the necessary archives to try.

Regards

#290951 Copied In reply to: Infinite scroll is only working on Parent categories

Olga Barlow

Participant

June 15, 2021 at 08:41

Hello,

We could offer you to try AMP version of our theme. It’s more simple and does not load unused CSS. This option is not released but if you want to try we could send you the necessary archives to try.

Regards

#290950 Copied In reply to: LCP

Olga Barlow

Participant

June 15, 2021 at 08:38

Hello,

We checked the issue with the default Storefront theme and it also did not work. webp format is not allowed in WP by default. So, we installed Support WebP and regenerated thumbnails. After that zoom works fine. Check the products.

Regards

#290949 Copied In reply to: .webp image doesn’t support zoom option

Olga Barlow

Participant

June 14, 2021 at 20:34

Hello,

Provide us with FTP access. We’ll check the issue in more detail.

Regards

#290933 Copied In reply to: Whole pages of the same product.

Olga Barlow

Participant

June 14, 2021 at 20:01

Hello,

You are welcome. Yes, it’s cache. Clear the mobile browser cache or try another browser.

Regards

#290931 Copied In reply to: Niche market 02 imported but broken

Olga Barlow

Participant

June 14, 2021 at 20:00

Hello,

Go to Loco Translate > Themes > XStore > edit translation > find View all products and change translation for this.

Regards

#290930 Copied In reply to: Sidebar single product brand link issue

Olga Barlow

Participant

June 14, 2021 at 19:57

Hello,

Sales booster looks ok for me https://gyazo.com/ed8e8e97c745520ed5770bab6d2aa3f9
Could you, please, provide us with screenshot of the issue for better understanding?

Regards

#290929 Copied In reply to: Sales Booster – 3. Request a quote

Olga Barlow

Participant

June 14, 2021 at 19:40

Hello,

We checked your site with the default Storefront theme and see the same issue with the add to cart https://gyazo.com/e36ce79ef4f033b7de0a8e9c4373ab53 and wishlist https://gyazo.com/94009a38d57868047f0be284db062700
It means that our themes are not the reason of the issue. Contact WooCommerce plugin support to get help with this https://wordpress.org/support/plugin/woocommerce/
Because if issue appears even with the default theme we can do nothing. We are able to help in case it does not work with our theme only.

Regards

#290926 Copied In reply to: Add to cart not working for user

Olga Barlow

Participant

June 14, 2021 at 19:16

Hello,

Thank you for using our theme!
Could you, please, provide us with WP Dashboard access to your site to check and help you?

Regards

#290925 Copied In reply to: Problem with Single Product Builder

Olga Barlow

Participant

June 14, 2021 at 19:14

Hello,

Check now, please.

Regards

#290924 Copied In reply to: Niche market 02 imported but broken
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Viewing 30 posts - 7,651 through 7,680 (of 30,391 total)

← 1 2 3 … 255 256 257 … 1,012 1,013 1,014 →

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