I have passed the issue to our developers. I’ll inform you once they fix the issue.
Regards
Olga Barlow
Participant
June 16, 2021 at 14:46
Hello,
1) Place theme transaltion (XStore core plugin) translation to wp-content/languages/themes (wp-content/languages/plugins) folder, not to wp-content/themes/xstore/languages (wp-content/plugins/et-core-plugin/languages) folder! Then you won’t lose your transaltion after theme and plugin update. It mentioned in our docs https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
2) Did you change any images/code in the parent theme folder directly? Use child theme for these purposes. Never change parent theme files because you always lose them after theme/plugin update.
If you need help with the child theme creation provide us with WP Dashboard access and we’ll help you.
Regards
Olga Barlow
Participant
June 16, 2021 at 14:19
Hello,
Because you used Elementor header, footer builder plugin to create a header on your site. Use the Theme Options > Header builder if you want to have this header https://tinyurl.com/yeksbgjg
And don’t create a header using that plugin.
Regards
Olga Barlow
Participant
June 16, 2021 at 14:02
Hello,
I have added woocommerce_email_before_order_table hook and everything works fine. Check your email now.
Regards
Olga Barlow
Participant
June 16, 2021 at 13:49
Hello,
You are welcome.
At this moment we don’t have tips to improve the search speed. But we are working on general theme improvements for the major speed update and I’ll tell our developers to take a closer look at the search option.
I have added the custom code to child theme style.css to fix the issue on your site. We changed the order of the theme styles and core plugin styles, that’s why the issue appeared. We’ll fix the issue in the next theme update using additional selectors for the Request a Quote button. But it should not affect your site because I used custom CSS in child theme.
Regards
Olga Barlow
Participant
June 16, 2021 at 12:47
Hello,
Does it display in the Order complete email once you disable Email builder?
Regards
Olga Barlow
Participant
June 16, 2021 at 12:02
Hello,
You used image element and image size is 1024px. So, it can’t be larger.
If you want to stretch this image (take into account that quality will be not very good!) you can upload this image as the row bg image, choose the bg size – cover and add the Space element with the 350px height to your row instead of the image element.
Regards
Olga Barlow
Participant
June 16, 2021 at 11:59
Hello,
Don’t you have the Custom Heading WPBakery element in the list of the WPBakery elements on the page? On your screenshot you use simple Text element but Rose suggested you to use Custom Heading element.
Also, you can switch to HTML tab instead of the visual and add the style tag for your paragraph, for example <p style="font-size: 14px;"><Puedes lavarlo junto al resto de la ropa, pero si lo haces en agua fría y sin suavizante, mejor.</p>
Or add the below custom code to Theme Options > Custom CSS to change the size of the paragraphs on the whole site
p, .tabs .tab-content p {
font-size: 14px;
line-height: 1.4;
}
We checked theme settings and set all the possible optimization options from our side. We don’t have more tools to speed up the theme. So, everything you can do is the optimization of the server side.
We are ready to give a refund if you are not satisfied with the theme speed.
Regards
Olga Barlow
Participant
June 15, 2021 at 17:00
Hello,
Thank you. I have passed the issue to our developers. I’ll inform you once they fix the issue.
Regards
Olga Barlow
Participant
June 15, 2021 at 16:52
Hello,
Got it. Provide us with FTP access to your site to check the issue in more detail.
Regards
Olga Barlow
Participant
June 15, 2021 at 16:50
Hello,
Thank you! I passed information to developers.
Regards
Olga Barlow
Participant
June 15, 2021 at 16:45
Hello,
Paragraphs on the site inherit the body font and body font weight. You set font-weight for the body – 700. So, go to Theme Options > Typography > change the body font-weight to normal (400). Check the page after that.
Regards
Olga Barlow
Participant
June 15, 2021 at 16:42
Hello,
Theme is still installed on these sites and you use XStore theme there. So, completely remove theme and all the bundled plugins from these sites if you want to use the license for the other project.
1) Could you, please, explain in more detail at what step do you get the error? Provide us with the screenshot or video for a better understanding of the issue.
3) FTP does not work:
Status: Connecting to 159.203.183.230
Status: Using username “cindybelllife”.
Status: Access denied
Error: Authentication failed.
Error: Critical error: Could not connect to server
