I checked theme options and all the possible optimization options are enabled. We don’t have more tools to speed it up from our side. We are working on a major theme update that will include speed improvements but it will be ready in August I suppose.
Regards
Olga Barlow
Participant
June 24, 2021 at 14:46
Hello,
Could you, please, provide us with video of the issue for better understanding?
Regards
Olga Barlow
Participant
June 24, 2021 at 14:16
Hello,
We don’t need your cPanel. Please, create FTP and provide us with FTP access only.
If you need help with other sites we would recommend you to create stagin sites(full copy of the production) and provide us with the WP Dashboard and FTP access to sites. We’ll try to help you.
Regards
Olga Barlow
Participant
June 24, 2021 at 14:14
Hello,
Go to Elementor > Settings > enable Elementor for the Static Blocks. After that create footer static block with the layout you need. After that go to Appearance > Widgets > add the Static Block widget to the Footer widget area and choose the newly created block with your footer.
Regards
Olga Barlow
Participant
June 24, 2021 at 14:03
Hello
To change the icon code we need not just WP Dashboard but also FTP access to your site. So, please, provide us with FTP.
Regards
Olga Barlow
Participant
June 24, 2021 at 14:02
Hello,
Point is that Dokan displays vendor info in the block with products and sidebar in the separate block even with the Storefront theme https://prnt.sc/16lphn7 There is no way with such HTML structure to show vendor info in full-width above the sidebar.
Did the Dokan plugin author tell you that they have such option?
Regards
Olga Barlow
Participant
June 24, 2021 at 13:37
Hello,
Changes that you’ll make won’t disappear if you remove/disable plugin, you will still see the changed layout. If you need to make additional changes you will just need to enable/install plugin.
Regards
Olga Barlow
Participant
June 24, 2021 at 13:28
Hello,
You use too old version. Provide us with FTP access to your site. We’ll help you with the update.
Take our apologies for the delay in answering. Try now, please.
Regards
Olga Barlow
Participant
June 24, 2021 at 13:21
Hello,
Never post private information in public areas!!! All the users see your message. Use Private content area to provide access.
Check now.
Regards
Olga Barlow
Participant
June 24, 2021 at 13:07
Hello,
We can give you refund if you bought a subscription within the last 7 days. In this case cancel subscription and let me know. We’ll give you refund.
Regards
Olga Barlow
Participant
June 24, 2021 at 13:05
Hello,
I see that you use WPML. Could you disable WPML plugin and observe if issue happens again? Because I suppose that it could be related to WPML. System does not detect that page as the archive page.
Issue with the button link fixed. Check now.
Regards
Olga Barlow
Participant
June 24, 2021 at 12:48
Hello,
Issues caused by option of the WPRocket plugin – Delay JavaScript execution (Improves performance by delaying the loading of JavaScript files until user interaction (e.g. scroll, click)). So, the loader displays till the user clicks. I disabled this option and the loader works fine.
Regards
Olga Barlow
Participant
June 24, 2021 at 12:36
Hello,
Because you updated XStore core plugin but did not update XStore theme. Please, don’t update only the theme or only plugin. If we release updates you need to update both and resave theme options after that.
Check your site now.
Regards
Olga Barlow
Participant
June 24, 2021 at 12:31
Hello,
We get
Status: Using username “panzera”.
Status: Access denied
Error: Authentication failed.
Error: Critical error: Could not connect to server
once try username and pass from your last message.
We can’t speed up the process till you provide the correct FTP.
Regards
Olga Barlow
Participant
June 24, 2021 at 12:26
Hello,
Provide us with WP Dashboard and FTP access to your site to check the issue in more detail and help you.
This error means that some table is missing in your DataBase, this is not the error with theme files. Go to Appearance > Themes > install and activate the Storefront theme. Do you have the same error with the active Storefront theme?
What version of PHP do you use? What version of WooCommerce do you use?
Regards
Olga Barlow
Participant
June 24, 2021 at 11:30
Hello,
Point is that the Advanced carousel is the element of the Ultimate addons plugin. And you used that in the product tabs, plugin calls the necessary scripts and styles if find element shortcode on the page but not in tabs. So, to make it work you need a force call of the scripts and styles of the UA plugin. If you enabled that option but it still does not work then provide us with WP Dashboard and FTP access to your site.
Regards
Olga Barlow
Participant
June 24, 2021 at 11:25
Hello,
I don’t see the mentioned code on your screenshot of the child theme functions.php.
Regards
Olga Barlow
Participant
June 24, 2021 at 11:24
Hello,
Got it. Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.
Regards
Olga Barlow
Participant
June 24, 2021 at 11:17
Hello,
I suppose you meant Elementor instead of Eliminator. There is no migrator tool to migrate existing content from WPBakery to Elementor. So, if you want to switch to Elementor page builder you will need to create your pages from scratch or import Elementor demo.
Regards
Olga Barlow
Participant
June 24, 2021 at 11:15
Hello,
1), 2) You created shop archive page using Elementor Pro. Our features created for the default WooCommerce shop page, not for the custom page created using Elementor Pro. So, if you want to use them then switch to the default WooCommerce shop page.
3) Do you lose the theme styles or Elementor elements styles?
Go to Theme Options > General > enable option “Include styles from “Ultimate Addons for WPBakery page builder” on every page”. Check after that.
Regards
Olga Barlow
Participant
June 24, 2021 at 09:57
Hello,
1) Go to Settings > Media > uncheck Crop thumbnail to exact dimensions (normally thumbnails are proportional).
2) Go to YITH Wishlist > Wishlist > Add to wishlist options > “Add to wishlist” icon > choose None, “Added to wishlist” icon > choose Same used for Add to wishlist.
Regards
Olga Barlow
Participant
June 23, 2021 at 21:13
Hello,
No, we clearly mentioned that XStore is not included https://prnt.sc/16howol
You can cancel your subscription in the My Account area.
