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Olga Barlow

Participant

July 15, 2021 at 09:59

Hello,

We have released an updated version. So, update theme and XStore core plugin to latest versions and check check issue after that.

Regards

#294171 Copied In reply to: All Departments Menu broken after latest update

Olga Barlow

Participant

July 15, 2021 at 09:57

Hello,

Provide us with the WP Dashboard access to your site. We’ll check and help you.

Regards

#294170 Copied In reply to: Translate My Account and so on

Olga Barlow

Participant

July 15, 2021 at 09:55

Hello,

Oh, we did not face plugins that allow implementing such a system. Unfortunately, don’t have suggestions for you.

Regards

#294169 Copied In reply to: 1 store 2 warehouse

Olga Barlow

Participant

July 15, 2021 at 09:54

Hello,

You are welcome.

Regards

#294168 Copied In reply to: https://xstore.8theme.com/demos/home-red-default Not found in Package

Olga Barlow

Participant

July 15, 2021 at 09:53

Hello,

“Check now” means that you need to check.
Let me know if you still need help with this. If you have any other questions, please, create new topic and close this one.

Regards

#294167 Copied In reply to: mobile menu shows 404 error page on mobile panel?

Olga Barlow

Participant

July 15, 2021 at 09:51

Hello,

Font-weight was changed using custom CSS https://prnt.sc/1bdnp45
I have added account to the custom. Check now.

Regards

#294166 Copied In reply to: My Account on top left header

Olga Barlow

Participant

July 15, 2021 at 09:47

Hello,

I tested on a few PCs and on mobile. It looks ok. So, clear the browser cache again or check using another browser.

Regards

#294163 Copied In reply to: Homepage is not mobile friendly

Olga Barlow

Participant

July 15, 2021 at 09:43

Hello,

Clear the browser cache. Because I see your custom image https://prnt.sc/1bdk2xf
Besides, I would recommend you to use jpg images instead of the png if you don’t need transparent image background. Because png images are much bigger than jpg images, for example, https://prnt.sc/1bdl7lb
Also, optimize images before uploading https://tinypng.com/ if you want to have good scores.

Regards

#294161 Copied In reply to: Problem with home page photo not update

Olga Barlow

Participant

July 15, 2021 at 09:34

Hello,

Go to Theme Options > WooCommerce > Shop > Product styles > Product Title Limit By > choose Lines and choose the lines number.

Regards

#294159 Copied In reply to: Product title problem

Olga Barlow

Participant

July 15, 2021 at 09:30

Hello,

Theme is still in use here https://huntershopz.com/

Regards

#294158 Copied In reply to: API request call error. Common problem caused by SSL certificate

Olga Barlow

Participant

July 15, 2021 at 09:27

Hello,

What plugin did you try to install? Try manual installation from Plugins > Add new > upload and use archives from the Downloads page https://www.8theme.com/downloads

Regards

#294157 Copied In reply to: “Plugin installation failed”

Olga Barlow

Participant

July 15, 2021 at 09:26

Hello,

1) I see the changed first slide, so don’t understand the issue https://prnt.sc/1bdggmk
3) I don’t see problem. Have you sorted out?

Regards

#294156 Copied In reply to: Problems editing theme

Olga Barlow

Participant

July 15, 2021 at 09:15

Hello,

Plugin update available. Try now.

Regards

#294153 Copied In reply to: Xstore core 4.0

Olga Barlow

Participant

July 15, 2021 at 09:09

Hello,

It’s there. Use either auto-update or manual plugin update using archive from the Downloads area.

Regards

#294151 Copied In reply to: XStore theme requires the following plugin: Core plugin v.4.0.

Olga Barlow

Participant

July 15, 2021 at 09:04

Hello,

We have updated the theme to the latest optimized 8.0 version of the theme and you have no errors now.
Check, please.

Regards

#294149 Copied In reply to: W3C validations errors

Olga Barlow

Participant

July 15, 2021 at 08:47

Hello,

Take our apologies, our team was working on the 8.0 update.
We have updated theme to 8.0 and fixed the error. Check now.

Regards

#294148 Copied In reply to: Problem with the header and first section of the home page

Olga Barlow

Participant

July 14, 2021 at 19:50

Hello,

Go to Theme Options > Breadcrumbs > change the line-height from 300px to 1.5.

Regards

#294121 Copied In reply to: Questions related to sliders on homepage

Olga Barlow

Participant

July 14, 2021 at 19:49

Hello,

Can’t check the page that you provided https://prnt.sc/1b59r8u

Regards

#294120 Copied In reply to: The Divider Line Between The Main Content And Sidebar Area

Olga Barlow

Participant

July 14, 2021 at 19:48

Hello,

Use multiple headers option to create custom headers for the different pages https://youtu.be/BpeXfzNwkOc

Regards

#294119 Copied In reply to: Hide top header area

Olga Barlow

Participant

July 14, 2021 at 19:44

Hello,

I have changed the layout using a single product builder.
1) Check now.
2) Provide us with the screenshot for better understanding, please.

Regards

#294118 Copied In reply to: Main header issue – product page showing different menu and home page different

Olga Barlow

Participant

July 14, 2021 at 17:30

Hello,

Log in to the Dashboards of these projects and remove our theme.

Regards

#294109 Copied In reply to: API request call error. Common problem caused by SSL certificate

Olga Barlow

Participant

July 14, 2021 at 17:29

Hello,

It’s ok for me https://gyazo.com/18bf390815975a677f2a7ae67864ce1f

Regards

#294108 Copied In reply to: Troubleshooting: Website crashed completely

Olga Barlow

Participant

July 14, 2021 at 17:10

Hello,

It’s known issue. Could you, please, provide us with WP Dashboard and FTP access to your site to help you with this?

Regards

#294104 Copied In reply to: All Departments Menu broken after latest update

Olga Barlow

Participant

July 14, 2021 at 17:09

Hello,

You are welcome.
We would be grateful for your review if you like our theme https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546

Regards

#294103 Copied In reply to: Website speed issue

Olga Barlow

Participant

July 14, 2021 at 17:07

Hello,

We don’t have such option at this moment. You can submit feature request here https://www.8theme.com/taskboard/

Regards

#294101 Copied In reply to: Hide Sale booster

Olga Barlow

Participant

July 14, 2021 at 16:36

Hello,

Create a separate header for the home page without bg image and with the enabled header overlap option. Watch Multiple headers video tutorial here https://youtu.be/BpeXfzNwkOc

Regards

#294096 Copied In reply to: Top menu problems

Olga Barlow

Participant

July 14, 2021 at 16:33

Hello,

Answered here https://www.8theme.com/topic/issue-dashboard-redirect-and-captch-remove/#post-294085

Regards

#294095 Copied In reply to: Issue registration section & Dashboard redirect

Olga Barlow

Participant

July 14, 2021 at 16:30

Hello,

Sorry, can’t log in to your site because of limits that you set https://gyazo.com/f0604a59fdf86272f15b5a31a8340fb3

Regards

#294094 Copied In reply to: Link change

Olga Barlow

Participant

July 14, 2021 at 16:29

Hello,

But these files are not the theme files https://prnt.sc/1b3f5hy It looks that it’s your hosting autogenerated js files and they are not available I suppose, that’s why the layout looks broken.

Regards

#294093 Copied In reply to: FID is not fetching

Olga Barlow

Participant

July 14, 2021 at 16:24

Hello,

It looks the Revolution slider plugin was not installed. Provide us with WP Dashboard access to check and help you.

Regards

#294092 Copied In reply to: about theme inport
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Viewing 30 posts - 6,871 through 6,900 (of 30,337 total)

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