Problem with the header and first section of the home page

This topic has 8 replies, 2 voices, and was last updated 3 years ago ago by Olga Barlow

  • Avatar: WebCrewBG
    WebCrewBG
    Participant
    July 6, 2021 at 09:51

    Hi,

    I have very strange problem..
    The site was working normally until yesterday, when I saw that the first section of the home page was missing on mobile version.
    It is elementor slideshow and it is visible on desktop version. In mobile version only blink for a second when refreshing and after that disappear. When I switch to default WP theme it is visible and not blinking on all device.
    After I switch the them and back to Xstore the section was working, but after some refreshes the header start to change his parameters, the logo become bigger, the menu and other blocks become very strange.
    I backup my site, but the problem still existed. Try to deactivate all the plugins, except Xcore and Elementor, but the header was still the same. Install the theme again and still the same problem.
    Now I tried to change the header template manually, choose the header template again and start personalised it, but after I publish it, become the same problem and the slider on home page disappear …
    I need your help…. I want the header of the site to be normal and the first section of the home page with the slider to be visible on all device

    Thank you for your time and support.

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 6, 2021 at 19:53

    Hello,

    That’s very strange. Provide us with FTP access.

    Regards

    Avatar: WebCrewBG
    WebCrewBG
    Participant
    July 7, 2021 at 17:48

    Hi,

    We solve he problems with the header. Delete all and make new from scratch, at now is working normally.

    But we still have issues with the first section of the home page (elementor slider). It is strange that sometimes it is showing, but mostly not – just blink and disappear.
    We have purged all the cache – nitropack, cloudflare and in our browsers, but still on some devise and browser sometimes is showing, but in most just blink and disappear.

    Sent you access to FTP and hosting panel.

    Waiting for your answer…

    Thanks,
    Ivan

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 8, 2021 at 13:13

    Hello,

    Thank you. I passed the issue to our developers. They will take a closer look. I’ll inform you once they fix the problem.

    Regards

    Avatar: WebCrewBG
    WebCrewBG
    Participant
    July 9, 2021 at 06:51

    Hi,

    OK, thanks, we will wait for your answer.

    Thanks,
    Ivan

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 9, 2021 at 15:05

    Hello,

    Thank you for your understanding. Take our apologies for the possible delay. We have a lot of requests these days.

    Regards

    Avatar: WebCrewBG
    WebCrewBG
    Participant
    July 13, 2021 at 21:45

    Hey guys,

    I understand that you have so many request, but I wait more than 7 days for somebody of you to tell me what is the problem. If I do not receive any solution son I want refund of the money I have paid for support …

    Thanks

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 15, 2021 at 08:47

    Hello,

    Take our apologies, our team was working on the 8.0 update.
    We have updated theme to 8.0 and fixed the error. Check now.

    Regards

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