Forum Replies Created

Viewing 30 posts - 6,721 through 6,750 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 22:15

    Hello,

    Checked the menu and don’t see problem with this https://prnt.sc/1bwlpfb
    What mobile device do you use? What mobile browser do you use? Did you try to visit the site from another mobile device/browser?
    What strings can’t you translate using Loco? Provide us with the screenshots for a better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 22:05

    Hello,

    I checked your single product page and don’t see problem with the images https://prnt.sc/1bwi3d9
    Could you, please, provide screenshot of the issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 21:56

    Hello,

    What images are missing if option is enabled? Could you, please, provide screenshot of the elements?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 21:55

    Hello,

    Check the single product now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 21:54

    Hello,

    Please, don’t be rude. Did you follow the instruction? It will help you to fix the layout.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 21:52

    Hello,

    If you use Single product builder then single product template does not include all the default WooCommerce hooks that are probably required for the mentioned plugin. So, use a built-in layout if you want to use third-party plugins for the images.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 21:50

    Hello,

    I checked your site from the mobile device and don’t see an issue https://prnt.sc/1bwcafi
    Try to clear the mobile browser cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 21:47

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 21:45

    And don’t forget about details of what exactly does not work, maybe provide screenshots for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 21:44

    Hello,

    We can’t edit files via file manager because if the fatal error appears we’ll be blocked. SO, we need FTP.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 21:44

    Hello,

    Maybe not all the files were copied. Not sure. We would recommend waiting for the next theme version that will be more stable than 8.0. We’ll fix some issues with sliders optimization that we missed during this update. So, wait till Monday-Tuesday before update other site. You’ll be able to update it via FTP but make sure that you copied all the theme and XStore core plugin files.

    I see some js error from the Elementor Pro https://prnt.sc/1bwa60v that causes issue with the footer sections width. Contact Elementor plugi to fix this error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 21:04

    Hello,

    Are you talking about the mega menu on the single product https://prnt.sc/1bvwqwc ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 20:56

    Hello,

    I see that you copied framework foldr to child theme. It’s not recommended because we change functions there very often. If you want to change any function from the files from that folder then copy just function to child theme functions.php and edit it according to your needs.

    Check your site now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 20:22

    Hello,

    Go to Theme Options > Header builder > Multiple headers > remove the home page header.
    Finish editing of the main header and create home page header with the header overlap and transparent bg after that.
    https://youtu.be/BpeXfzNwkOc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 20:21

    Hello,

    Thank you very much for your understanding
    Wait for a stable version of theme on Monday-Tuesday. Or we’ll update the theme by ourselves before fixing the problem with the gallery.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 20:19

    Hello,

    Go to Theme Options > Speed Optimization > Image Loading type > Choose Default. We’ll fix the issue with the lazy loading of the banner image in the next theme update (Monday-Tuesday).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 20:15

    Hello,

    Update translation files https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
    After that make sure that you translated not just theme but also XStore core plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ .

    Provide us with WP Dashboard access if you still have the issue with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 20:09

    Hello,

    Take our apologies for this inconvenience.
    We’ll fix the issue with the preview image while you editing the page using Elementor in the next theme update on Monday.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 20:09

    Hello,

    We’ll fix the issue with the preview image while you editing the page using Elementor in the next theme update on Monday.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 20:07

    Hello,

    Take our apologies for the inconvenience.
    Do you use Lazy loading option of the cache plugin or theme built-in option?
    Could you, please, provide us with WP Dashboard and FTP access to your site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 20:01

    Hello,

    We plan to fix the issue from Monday within 2 days.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 19:54

    Hello,

    Take our apologies for this inconvenience.
    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 19:53

    Hello,

    Go to XStore > File generator > remove the generated file. Don’t generate a file till we fix the issue in the theme update. Follow theme changelog.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 19:52

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 19:00

    Hello,

    Yes, you can find it here https://www.8theme.com/downloads
    Add the below code to Theme Options > Custom CSS

    .back-top {
        right: 50%;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 18:54

    Hello,

    The issue was caused by header.php of the child theme. We removed the file and added GA code to Tools > Insert headers and footers. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 18:46

    Hello,

    We updated the theme and tested your site and speed results and the score is good
    https://gtmetrix.com/reports/www.glamsty.com/EztpKOVZ/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 18:30

    Hello,

    The issue was caused by Removes the unused CSS option of the WP Rocket plugin. I disabled this option and animation is ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 18:20

    Hello,

    Go to Theme Options > Header builder > Header overlap > disable header overlap for both desktop and mobile modes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2021 at 18:08

    Hello,

    Check now.

    Regards

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Viewing 30 posts - 6,721 through 6,750 (of 30,391 total)
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