Latest Update is HORRIBLE - by Ron - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 3 years ago ago by Olga Barlow

  • Avatar: Ron
    Ron
    Participant
    July 16, 2021 at 15:29

    Completely destroyed my header (which was one of the demo headers so not my fault).

    This is unacceptable.

    FIX THIS IMMEDIATELY!

    7 Answers
    Avatar: Ron
    Ron
    Participant
    July 16, 2021 at 16:35

    And before you ask…

    I did NOT edit any child theme files outside of the admin and I’m not giving you admin access.

    I paid for a complete theme with ALL the areas functioning. You’ve destroyed that.

    When will this be fixed?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 16, 2021 at 19:53

    Hello,

    Go to XStore > File generator > remove the generated file. Don’t generate a file till we fix the issue in the theme update. Follow theme changelog.

    Regards

    Avatar: Ron
    Ron
    Participant
    July 16, 2021 at 21:30

    This is a fucking joke….

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 16, 2021 at 21:54

    Hello,

    Please, don’t be rude. Did you follow the instruction? It will help you to fix the layout.

    Regards

    Avatar: Ron
    Ron
    Participant
    July 17, 2021 at 16:31

    Suck it up snowflake and fix the damn theme.

    Avatar: Ankush_Mittal
    Ankush Mittal
    Participant
    July 19, 2021 at 12:04

    You paid $39 for a theme for something you probably charged your client hundreds and yet you feel it is ok to use such language. Says a lot about you. We lose clients and money too when updates go wrong sometimes, but language like this is a personal attack and has no space in a professional and public form.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 19, 2021 at 18:37

    Hello, @Ankush_Mittal

    Thank you for your understanding!

    Dear @Ron, you can ask for a refund if you are not satisfied using our theme.

    Regards

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