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Logo issue - by zucca - on WordPress WooCommerce support

This topic has 7 replies, 2 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

zucca

Participant

July 16, 2021 at 18:49

Hello. I have an issue with the logo image. After the update, the logo dissapeared. Instead, the only thing I see in it’s place is a grey square from lazy loading. I tried to remove the lazy loading but it didn’t work. What should I do? Thank you.

#294495 Copied Theme version: 8.0 WooCommerce version: last

6 Answers

Olga Barlow

Support staff

July 16, 2021 at 21:47

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

Regards

#294532 Copied

zucca

Participant

July 16, 2021 at 22:28

Ok

Please contact administrator
for this information.

#294553 Copied

Olga Barlow

Support staff

July 16, 2021 at 23:02

Hello,

Could you, please, allow us access to plugins and correct FTP access https://prnt.sc/1bx49es ? We need to check the list of plugins that you use. Because it looks that one of them enables lazy loading option for logo image and it causes the issue.

Regards

#294564 Copied

zucca

Participant

July 17, 2021 at 09:37

The same and bigger problem at the mobile please chech it.

Please contact administrator
for this information.

#294588 Copied

Olga Barlow

Support staff

July 19, 2021 at 10:16

Hello,

Thank you. I passed your issue to our developers. I’ll inform you once they fix the error.

Regards

#294750 Copied

Olga Barlow

Support staff

July 19, 2021 at 13:11

Hello,

We found that you have a lot of errors that come from your cache plugin http://prntscr.com/1d2qg66 These errors cause the issue. So, contact plugin author to fix the errors and fix the logo issue. Or disable Lazy loading in the plugin settings.

Regards

#294779 Copied
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