Forum Replies Created

Viewing 30 posts - 6,661 through 6,690 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 18:13

    Hello,

    Find below code in the Custom CSS

    .content-product .product-content-image {
        pointer-events: none;
    }

    and replace with the following

    .content-product .product-content-image, .content-product .product-title a {
        pointer-events: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 18:02

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 17:51

    Hello,

    We can’t connect to your site using FTP https://prnt.sc/1d5hrk7
    Provide us also with the server error logs for the last 2 days.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 17:36

    Hello,

    Use option to change the bg color of that item https://prnt.sc/1d5d0tb

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 17:33

    Hello,

    I don’t see problems with your site if the latest version of the theme and XStore core plugin are installed. If you update the theme make sure that you also updated the XStore core plugin to the required version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 17:27

    Hello,

    Our theme uses built-in WooCommerce reviews. We don’t have any extra modules for this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 17:25

    Hello,

    Take our apologies for the delay in answering, we have a lot of requests these days.
    Your issue was passed to developers. I’ll inform you once they fix the problem with the coming soon mode.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 17:05

    Hello,

    Take our apologies that you faced any inconvenience after update.
    1) Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail and help you?
    2) We would recommend you to create staging site next time to test update the theme to a major version. If everything is ok for the staging site then you’ll be able to update production without problem for your clients.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 16:58

    Hello,

    Sorry but your link does not work https://prnt.sc/1d4zkdf The same with the screenshots.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 16:56

    Hello,

    Provide us with WP Dashboard access with admin permissions. Did you clear the plugin cache after theme update?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 16:53

    Hello,

    1) What exactly do you want like on our demo? Images before the menu items?
    2) Read here how to add product categories to the menu https://docs.woocommerce.com/document/docs-menus/#section-6

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 16:46

    Hello,

    Read this post https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
    And follow the instructions to install the correct archive https://youtu.be/4n1re0jKorc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 16:45

    Hello,

    Provide us with link to product where we’ll be able to check the mentioned issue and temporary WP Dashboard access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 16:44

    Hello,

    1) Does the Dokan option works fine with the Storefront theme?
    2) Add the below code to Theme Options > Custom CSS to fix the alignment of that button with existing position

    .product-content .variations_button .dokan-store-support-btn {
        flex-basis: 100%;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 16:41

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 16:37

    Hello,

    These issues are not related to our theme but to the Jetpack plugin update. They have issues with the sliders after the plugin update https://wordpress.org/support/topic/conflict-with-elementor-image-carousel/#post-14668770 They will fix it in the next update we suppose. Follow the instructions from plugin author or disable plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 16:36

    Hello,

    Do you use cache plugins? Did you clear the plugin cache and the CDN cache after the update? Could you, please, provide us with WP Dashboard and FTP access to your site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 16:35

    Hello,

    I don’t see the mentioned issue on your site https://gyazo.com/9a8265fcbf49b7ece134fb51fb4a7b9d

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 16:33

    Hello,

    Go to Theme Options > WooCommerce > Shop > Product style > disable product excerpt https://prnt.sc/1d4r273

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 16:30

    Hello,

    1) We don’t display search by category for the mobile device because there is no place to show the select on the mobile device.

    2) Provide us with the FTP access to your site to check the issue with the categories tab in the mobile menu (that it does not display all the existing categories)

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 16:13

    Hello,

    Take our apologies for the delay in answering, we have a lot of requests these days.
    Cart is broken because of not compatible changes with the new version or maybe a bit later one -> http://prntscr.com/1d4gzmy
    Please, make compatibility most of these files with the parent theme because you may have some functions that are removed already and you are still using via child-theme.
    In this case, you need to edit these files of the child theme and add changes from the parent theme that we made in the latest theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 15:31

    Hello,

    I checked your site and don’t see the problem with the mobile menu https://gyazo.com/7effc9e789d0229390d1eb963e8283db
    Could you, please, provide us with video of the issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 15:27

    Hello,

    We’ll fix this in the next theme update (we plan to release it tomorrow).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 15:26

    Hello, @Ann Sanicola

    These issues are not related to our theme but to the Jetpack plugin update. They have issues with the sliders after the plugin update https://wordpress.org/support/topic/conflict-with-elementor-image-carousel/#post-14668770 They will fix it in the next update we suppose. Follow the instructions from plugin author or disable plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 15:21

    Hello,

    Use Lazy loading for the Products elements https://prnt.sc/1d3sfz5
    It increases the page score https://gtmetrix.com/reports/fivedbuy.com/Z2K9CO4G/
    We don’t have options to improve it more.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 14:50

    Hello,

    1) Are you talking about the first section on your page? You can find size settings in the Element settings https://prnt.sc/1d3of4s You can also use Revolution slider if you want, it comes bundled with our theme.
    2) Footer looks ok https://prnt.sc/1d3ovrm could you, please, provide us with the screenshot of the space you want to remove?
    3) Elementor saves styles to .css file (the same for Theme Options styles). So, if you use a browser that caches styles (Chrome for example) or cache plugin then you need to flush the cache to check changes. Or go to Elementor > Advanced > CSS Print Method > and choose inline styles instead of the external file, but it’s not recommended for better performance.

    What other issues with the Elementor plugin did you face?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 14:39

    Hello,

    1) I don’t see the mentioned errors in the console https://prnt.sc/1d1qr9z
    Speed score is ok https://gtmetrix.com/reports/cosmeticplanetpk.com/oTThGtCr/

    2) Provide us with FTP access to your site to check the issue with the preview images in the admin panel.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 14:33

    Hello,

    Ok. You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 14:32

    Hello,

    Thank you. I passed the issue to our developers. I’ll inform you once they fix the compatibility issue if it’s possible.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2021 at 14:16

    Hello,

    a) Use stretch row https://prnt.sc/1d3714b instead of the stretch row and content for section with the full-with sections with the revolution slider inside. It looks that the latest version of the Rev slider conflict with the stretch row and content option if the slider is set to full-width in the slider settings.
    b) Fixed.
    с) Provide us with FTP access, please, to check the issue in more detail.

    Regards

  • 1 2 3 222 223 224 1,012 1,013 1,014
    Viewing 6,690 results - 6,661 through 6,690 (of 30,391 total)
Viewing 30 posts - 6,661 through 6,690 (of 30,391 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.