New update destroyed my website - by parshva

This topic has 7 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

  • Avatar: parshva
    parshva
    Participant
    July 18, 2021 at 15:20

    The new update destroyed my layout. The menu shifted to the right. No drop down menu on mobile. I have bought 3 Xstore and 2 projects were supposed to go live on 20th of this month. The site are messed up and we are getting lot of heat from the clients. Whole month work totally messed up. Kindly help me out urgently.

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: parshva
    parshva
    Participant
    July 19, 2021 at 08:23

    Menu shifted and topbar messed up

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 19, 2021 at 17:05

    Hello,

    Take our apologies that you faced any inconvenience after update.
    1) Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail and help you?
    2) We would recommend you to create staging site next time to test update the theme to a major version. If everything is ok for the staging site then you’ll be able to update production without problem for your clients.

    Regards

    Avatar: malizacp
    malizacp
    Participant
    July 19, 2021 at 17:24

    Your updates should be stable enough for us not to have a staging site first. Not everyone has that level of hosting access.

    Avatar: parshva
    parshva
    Participant
    July 19, 2021 at 19:35

    Please look into the issue and help me out. Thank you

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 19, 2021 at 20:57

    Hello, @parshva

    We need FTP access to wp-conten fordel only to be able to edit theme and core plugin files. Also, do you have backup of your site before the update? Or at least screenshot of the header before the update?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 20, 2021 at 08:18

    Hello,

    I found that you forgot to close styles https://prnt.sc/1detxau It was the reason of the double header desktop + mobile even for the desktop. Be attentive.
    Check now.

    Regards

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