Hello,
Never update only the theme or only core plugin to the latest version. You need always update both. In other cases, you will have issues.
I have updated theme in addition to the core plugin. Check your site now.
Regards
Hello,
Never update only the theme or only core plugin to the latest version. You need always update both. In other cases, you will have issues.
I have updated theme in addition to the core plugin. Check your site now.
Regards
Hello,
I checked your product and don’t see problem with the description of images https://gyazo.com/f8b832be0a91e77f568ddf12768c8362
Could you, please, provide us with video or screenshots of the issue?
Regards
Hello,
No. Read more about DOM for better understanding the process https://wpspeedmatters.com/reduce-dom-size-in-wordpress/
Regards
Hello,
Are you talking about all the errors or errors with the header and login page?
Provide us with FTP access to your site, please.
Regards
Hello,
We don’t need cPanel. We need only FTP: FTP host, FTP username and FTP password with access to your WP installation files.
Regards
Hello,
1) Go to YITH > Wishlist > Add to wishlist options.
2) Go to Theme Options > Header builder > Cart > edit the mini cart promo message or remove that.
Regards
Hello,
Could you, please, provide us with the FTP access to your site to check the issue in more detail?
Regards
Hello,
Don’t you see the link below
https://www.8theme.com/topic/zoom-is-not-working-and-in-lightbox-images-are-not-showing/
Regards
Hello,
There is no place to show all that information in the table correctly, I disabled the date https://prnt.sc/1d6kmqh to show the brands.
Regards
Hello,
We released a major update and it caused some delay with user requests, take our apologies for this. We need more time. Sorry for this inconvenience.
Regards
Hello,
Read this topic and follow the solution described there https://www.8theme.com/topic/zoom-is-not-working-and-in-lightbox-images-are-not-showing/#post-294792
Regards
Hello,
I have passed your issue to our developers. I’ll inform you once they fix the problem.
Take our apologies for the possible delay. We have a lot of requests these days.
Regards
Hello,
Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Hello,
In parent theme translation file.
Regards
Hello,
1) Go to YITH > Wishlist > Add to wishlist options.
2) Go to Theme Options > Header builder > Cart > edit the mini cart promo message or remove that.
Regards
Hello,
Fixed. Follow this link https://github.com/OlgaBarlow/Translation-of-Xstore-theme/tree/master/Xstore/zh-HK
Don’t forget to sync translations only you upload it
https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
Regards
Hello,
Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?
Regards
Hello, @Ankush_Mittal
Thank you for your understanding!
Dear @Ron, you can ask for a refund if you are not satisfied using our theme.
Regards
Hello,
JS errors caused by this option of the Elememtor plugin https://prnt.sc/1d5wcqs Keep default till they release the final version, not Alfa. Check now.
Tell me where you placed the code to hide mobile menu? We need to check the issue but I don’t see problem on your site at this moment to inspect it.
Regards
Hello,
Go to Theme Options > Header builder > Header overlap > disable header overlap option for both mobile and desktop.
Regards
Hello, @DebbieC
Copy child theme from the staging site to the production site. Or provide us with the WP Dashboards and FTP access to your production site and we’ll help you.
Regards
Hello,
Probably you disabled the WPBakery page builder if you had that message. Could you, please, provide us with WP Dashboard and FTP access to your site and link to your page to check the issue in more detail?
Regards
Hello,
Unfortunately, it’s related to their browser settings. We can’t manage this from our side.
Regards
Hello,
Try now, please.
Regards
Hello,
I checked your static block and it’s empty https://prnt.sc/1d5s1qq
So add any content there to show it in the tab.
Regards
Hello,
Find below code in the Custom CSS
.content-product .product-content-image {
pointer-events: none;
}
and replace with the following
.content-product .product-content-image, .content-product .product-title a {
pointer-events: none;
}
Regards
Hello,
You are welcome.
Regards
Hello,
We can’t connect to your site using FTP https://prnt.sc/1d5hrk7
Provide us also with the server error logs for the last 2 days.
Regards