Single product page image thumbnails - by g96

This topic has 12 replies, 4 voices, and was last updated 2 years, 7 months ago ago by Olga Barlow

  • Avatar: g96
    g96
    Participant
    July 17, 2021 at 19:46

    Hi!

    I’m loving the theme so far, however there seems to be an issue when on single product pages when the theme is used with Alidropship Woo. The image thumbnails don’t show up and the slider doesn’t work. Only the featured image is shown.

    11 Answers
    Avatar: John Holden
    John Holden
    Support staff
    July 18, 2021 at 08:56

    Hello

    Thank you so much for contacting us!

    We do not test this theme package with your mentioned shipping plugin so it will be more helpful for us if you can send us your website login detail so that we will check your issue in more details.

    John Holden
    Customer Support

    Avatar: g96
    g96
    Participant
    July 18, 2021 at 09:46

    Thanks for your response! Here is the username and password I’ve created for you (in the private content area):

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 19, 2021 at 13:33

    Hello,

    Provide us with FTP access, please, we need to check the issue in more detail.

    Regards

    Avatar: g96
    g96
    Participant
    July 20, 2021 at 08:03

    Sure. Here are the details:

    Please contact administrator
    for this information.
    Avatar: Terazor
    Terazor
    Participant
    July 20, 2021 at 13:46

    I got same issue

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 20, 2021 at 20:51

    Hello, @g96

    Thank you. I have passed your issue to our developers.


    @Terazor
    Provide us with WP Dashboard and FTP access.

    Regards

    Avatar: Terazor
    Terazor
    Participant
    July 21, 2021 at 09:40

    In private content.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 21, 2021 at 12:10

    Hello, @Terazor, @g96

    Check now. Keep Lazy loading option for images (Theme Options > Speed optimization) disabled because the plugin does not support it.

    Regards

    Avatar: Terazor
    Terazor
    Participant
    July 21, 2021 at 12:26

    yea, that helped. Thanks!

    Avatar: g96
    g96
    Participant
    July 21, 2021 at 12:33

    It’s working perfectly now. Thank you so much!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 21, 2021 at 15:30

    Hello,

    You are welcome.

    Regards

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