Return to previous page

Single product page image thumbnails - by g96

This topic has 12 replies, 4 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

g96

Participant

July 17, 2021 at 19:46

Hi!

I’m loving the theme so far, however there seems to be an issue when on single product pages when the theme is used with Alidropship Woo. The image thumbnails don’t show up and the slider doesn’t work. Only the featured image is shown.

#294637 Copied Theme version: 8.0

11 Answers

John Holden

Support staff

July 18, 2021 at 08:56

Hello

Thank you so much for contacting us!

We do not test this theme package with your mentioned shipping plugin so it will be more helpful for us if you can send us your website login detail so that we will check your issue in more details.

John Holden
Customer Support

#294666 Copied

g96

Participant

July 18, 2021 at 09:46

Thanks for your response! Here is the username and password I’ve created for you (in the private content area):

Please contact administrator
for this information.

#294673 Copied

Olga Barlow

Support staff

July 19, 2021 at 13:33

Hello,

Provide us with FTP access, please, we need to check the issue in more detail.

Regards

#294784 Copied

g96

Participant

July 20, 2021 at 08:03

Sure. Here are the details:

Please contact administrator
for this information.

#294934 Copied

Terazor

Participant

July 20, 2021 at 13:46

I got same issue

#294990 Copied

Olga Barlow

Support staff

July 20, 2021 at 20:51

Hello, @g96

Thank you. I have passed your issue to our developers.

@Terazor Provide us with WP Dashboard and FTP access.

Regards

#295069 Copied

Terazor

Participant

July 21, 2021 at 09:40

In private content.

Please contact administrator
for this information.

#295125 Copied

Olga Barlow

Support staff

July 21, 2021 at 12:10

Hello, @Terazor, @g96

Check now. Keep Lazy loading option for images (Theme Options > Speed optimization) disabled because the plugin does not support it.

Regards

#295167 Copied

Terazor

Participant

July 21, 2021 at 12:26

yea, that helped. Thanks!

#295176 Copied

g96

Participant

July 21, 2021 at 12:33

It’s working perfectly now. Thank you so much!

#295179 Copied

Olga Barlow

Support staff

July 21, 2021 at 15:30

Hello,

You are welcome.

Regards

#295244 Copied
Viewing 12 results - 1 through 12 (of 12 total)