Hello,

Create staging site (full copy of the production) and update theme there first if we release a major update. If everything is ok then update the production site after that. If not then you’ll be able to contact support or check in more detail what causes the issue without affecting the production site.

Regards

P.S. Your images are large. We would recommend you to use Tinypng to optimize images https://prnt.sc/1iqh5ds In another case you will face a slow site issue. It would be great to optimize images to make them up to 100kb in size.

Regards

Hello,

Issue caused by styles priority. Add the below code to Theme Options > Custom CSS

.elementor-element p {
    font-size: inherit;
    line-height: inherit;
    margin-bottom: 0;
}

We’ll fix it in the next theme update.

Regards

Hello,

Check now. And also check your FB app settings, you did not enable advanced permissions for the user email https://prnt.sc/1iqcmqp and registration via FB does not work on your site.

Regards

Hello,

1) You chose featured products in settings http://prntscr.com/1ixpk4o but you don’t have featured products http://prntscr.com/1ixpqcl
One I choose another type I see section.
2) I don’t see problem with compare option https://gyazo.com/281ce0b4cfa1af0c7d5ceeecaee575b5
3) Disable Product added notification option from your screenshot. That option means that you will get small green Ajax notification instead of the default WooCommerce notification that you want to have. So, disable Product added notification.

Regards

Hello,

WooCommerce does not have option to hide/show widgets in the sidebar widget area for some categories only.

Regards

Hello,

If you want to have nice grid with aligned images then you need to edit them before uploading to the media gallery and make images the same size.
You can use the below code to limit height but it’s better to prepare good images instead of using such custom

.content-product .product-content-image img {
    width: auto;
    max-height: 200px;
}
.content-product .product-content-image {
    min-height: 200px;
}

Regards

Hello,

We checked your code again and see that it’s used for 2 projects: on https://pastry****ce.co.in/ and https://ho**eofivory.in/ sites
I don’t see that you reactivated another license at least for one of them. So, your license 1b4d6***********c8180 can’t be unlocked.
1) If you want to start a new project you need a new license for that project.
2) You need an additional license for one of these projects because it’s not allowed to use 1 license for 2 different projects as you have at this moment.

Regards

Hello,

Point is that we use default WooCommerce functions to display images. So, if you want to change that you need additional customization. Read this WooCOmmerce topic https://wordpress.org/support/topic/gif-as-product-image/

Regards

Hello,

2. You use a thumbnails gallery that is displayed over the main image and it overlaps the player options. So, in your case, I would recommend changing the gallery type to under the product image https://prnt.sc/1iov3c7

3.It comes from the multivendor plugin that you use https://wc-marketplace.com/support-forum/topic/product-rejection-history-rejection-note/
If you don’t plan to create multivendor store then disable multivendor plugin (Multivendor Marketplace Solution for WooCommerce – WC Marketplace)

(8theme) Product option
4.This option works only if you disable Single product builder (Theme Options > WooCommerce > Single product builder > disable it) and use built-in layouts. In case you want to create multiple layouts for your products using Single product builder then go to Theme Options > WooCommerce > Single product builder > Multiple Templates and create new template and choose where to show it using conditions.
5.This is the List type of the layout of the products element https://prnt.sc/1ip23rx or of the shop page https://prnt.sc/1ip2gcq

6. Why do you look for sale counter in the order table? You can set the sale price in the product settings https://prnt.sc/1ip37dc and enable it if you want to show could on the single product or grid https://prnt.sc/1ip4ugp Then it appears before the add to cart.

7. If you add images to the product gallery you’ll get the slider below the featured image https://prnt.sc/1ip5vjv

8.Because you use the Single product builder. If you use builder then go to Theme Options > WooCommerce > Single product builder > Gallery > edit settings according to your needs. If you disable builder you also could manage global settings to apply for all the products from Theme Options. Only if you want to use a separate layout for some products then use these options in case you use a built-in layout, not the single product builder.

ADD NEW PRODUCT
1. Fixed. Check now.

Regards

Hello,

Thank you for using our theme!

1) https://prnt.sc/1iophqb
2) Do you mean links to frontend examples or backend settings examples?
3) Go to Theme Options > WooCommerce > Single product builder > Enable Single Product Builder > set off. Save settings and go to Theme Options > WooCommerce > Single product > Product layout > choose the layout you prefer.
4) Only the Elementor Pro plugin allows editing of the Single Product

Regards

Hello,

I see that you use Cloudflare CDN. I would recommend you to disable it till your site is under development. Because if you use CDN cache you won’t see changes of theme options because we save them in CSS file and CDN caches the CSS and JS files.

Or log in to CloudFlare account to allow us to clear the CDN cache https://myhome.lk/wp-admin/options-general.php?page=cloudflare#/login

Because your site loads old version of /wp-content/uploads/xstore/kirki-styles.css file.

Regards

Hello,

Provide us with FTP access to your site, please. Because we got the white screen and are not able to fix the issue and check the reason of it without FTP.

Regards

Hello,

Issue appears if you move to another server as a rule.
We removed the wp-content/fonts/ and font folder inside and then in Theme Options > Typography > chose the font again and saved settings.

Regards

Hello,

Ok, now our support member is able to check the login page but username is incorrect https://prnt.sc/1inawmd
Provide us with the correct WP Dashboard access.

Regards