Return to previous page

Topic: my xstore theme broken - by Shehan Macno

Shehan Macno

Participant

August 3, 2021 7:41 am

my xstore theme I just updated and it’s corrupted please help me to fix it
Site URL: hidden
Theme version: 7.2.10
WooCommerce version: 5.5.2

#297466 copied to clipboard

Rose Tyler

Support staff

August 3, 2021 10:52 am

Hello,

Please provide temporary wp-admin and FTP access.

Regards

#297497 copied to clipboard

Shehan Macno

Participant

August 3, 2021 11:12 am

i have provided in private content area

Content is visible for topic creator and
support staff only.

#297502 copied to clipboard

Rose Tyler

Support staff

August 3, 2021 12:05 pm

Please check wp-admin access – https://gyazo.com/35ce38c6c25f2c5b0356324a89f81420

Regards

#297506 copied to clipboard

Shehan Macno

Participant

August 3, 2021 12:07 pm

so sorry this is the correct details

Content is visible for topic creator and
support staff only.

#297507 copied to clipboard

Rose Tyler

Support staff

August 3, 2021 12:11 pm

As I can see, you updated the Core plugin, but use the old version of the theme. You need to update XStore – https://xstore.helpscoutdocs.com/article/63-theme-update https://gyazo.com/712d5220a1137367091e78f459b67afd
Never update the Core plugin before the theme.

Regards

#297509 copied to clipboard

Shehan Macno

Participant

August 3, 2021 12:12 pm

okay how to fix this

#297510 copied to clipboard

Rose Tyler

Support staff

August 3, 2021 12:18 pm

You need to update XStore, so follow our documentation https://xstore.helpscoutdocs.com/article/63-theme-update After the update all will be fine. Do not forget to re-save Theme Options after the update, go to Theme Options > click on Publish.

Regards

#297512 copied to clipboard

Shehan Macno

Participant

August 3, 2021 12:24 pm

the problem is I can’t find the theme update option please help me

#297513 copied to clipboard

Shehan Macno

Participant

August 3, 2021 12:31 pm

https://myhome.lk/ its whitey and bugged :/

#297515 copied to clipboard

Olga Barlow

Support staff

August 3, 2021 12:52 pm

Hello,

I see that you use Cloudflare CDN. I would recommend you to disable it till your site is under development. Because if you use CDN cache you won’t see changes of theme options because we save them in CSS file and CDN caches the CSS and JS files.

Or log in to CloudFlare account to allow us to clear the CDN cache https://myhome.lk/wp-admin/options-general.php?page=cloudflare#/login

Because your site loads old version of /wp-content/uploads/xstore/kirki-styles.css file.

Regards

#297521 copied to clipboard