My xstore theme broken - by Shehan Macno

This topic has 11 replies, 3 voices, and was last updated 2 years, 7 months ago ago by Olga Barlow

  • Avatar: Shehan Macno
    Shehan Macno
    Participant
    August 3, 2021 at 07:41

    my xstore theme I just updated and it’s corrupted please help me to fix it

    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2021 at 10:52

    Hello,

    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: Shehan Macno
    Shehan Macno
    Participant
    August 3, 2021 at 11:12

    i have provided in private content area

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2021 at 12:05

    Please check wp-admin access – https://gyazo.com/35ce38c6c25f2c5b0356324a89f81420

    Regards

    Avatar: Shehan Macno
    Shehan Macno
    Participant
    August 3, 2021 at 12:07

    so sorry this is the correct details

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2021 at 12:11

    As I can see, you updated the Core plugin, but use the old version of the theme. You need to update XStore – https://xstore.helpscoutdocs.com/article/63-theme-update https://gyazo.com/712d5220a1137367091e78f459b67afd
    Never update the Core plugin before the theme.

    Regards

    Avatar: Shehan Macno
    Shehan Macno
    Participant
    August 3, 2021 at 12:12

    okay how to fix this

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2021 at 12:18

    You need to update XStore, so follow our documentation https://xstore.helpscoutdocs.com/article/63-theme-update After the update all will be fine. Do not forget to re-save Theme Options after the update, go to Theme Options > click on Publish.

    Regards

    Avatar: Shehan Macno
    Shehan Macno
    Participant
    August 3, 2021 at 12:24

    the problem is I can’t find the theme update option please help me

    Avatar: Shehan Macno
    Shehan Macno
    Participant
    August 3, 2021 at 12:31

    https://myhome.lk/ its whitey and bugged :/

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 3, 2021 at 12:52

    Hello,

    I see that you use Cloudflare CDN. I would recommend you to disable it till your site is under development. Because if you use CDN cache you won’t see changes of theme options because we save them in CSS file and CDN caches the CSS and JS files.

    Or log in to CloudFlare account to allow us to clear the CDN cache https://myhome.lk/wp-admin/options-general.php?page=cloudflare#/login

    Because your site loads old version of /wp-content/uploads/xstore/kirki-styles.css file.

    Regards

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