CRITICAL MAJOR PROBLEM – et-core-plugin

This topic has 5 replies, 2 voices, and was last updated 2 years, 10 months ago ago by Olga Barlow

  • Avatar: malizacp
    malizacp
    Participant
    July 19, 2021 at 17:01

    Our site is down due to the XStore Core plugin being broken.

    WooCommerce’s vulnerability patch has been installed, and we need to update all other plugins too, but we can’t because the XStore Core plugin is faulty. When activated, it displays as per the screenshot – link in private area.

    If I deactivate the Core plugin, the side goes back to it’s normal width, but all content disappears.

    Our site is now in maintenance mode, but needs to be back online in an hours.

    What now?

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: malizacp
    malizacp
    Participant
    July 19, 2021 at 17:10

    I am now rolling back to a backup. If you want to see the problem in action, you will have to contact me and I will need to put the site in maintenance mode, and make a backup first BEFORE ANY changes are done by you. That is why I cannot give you an FTP or login details.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 19, 2021 at 20:22

    Hello,

    Do the backup and provide us with WP Dashboard and FTP access to your site. We’ll check the issue and help you with the update.

    Regards

    Avatar: malizacp
    malizacp
    Participant
    August 3, 2021 at 13:54

    The update that was released fixed it, but only after a week. How do we stop this from happening again? I do not want to lose orders again.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 3, 2021 at 17:33

    Hello,

    Create staging site (full copy of the production) and update theme there first if we release a major update. If everything is ok then update the production site after that. If not then you’ll be able to contact support or check in more detail what causes the issue without affecting the production site.

    Regards

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