I am not able to activate the theme - by Kunal

This topic has 6 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

  • Avatar: Kunal
    Kunal
    Participant
    July 28, 2021 at 19:32

    I have deregistered the theme from my previous domain and was activating it on another domain but it says I can’t activate the theme.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 29, 2021 at 07:01

    Hello,

    Thanks for using our theme.
    Here are your activations – https://gyazo.com/ac8d3ef0265192c0505b67b683f69cf4
    According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular
    If you want to use our theme for a few projects you need to buy a few licenses.

    Regards

    Avatar: Kunal
    Kunal
    Participant
    August 2, 2021 at 23:39

    I can’t even reactivate the license on the same domains. Can you please fix the issue so it can be used on the same domains at least?
    Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2021 at 07:07

    It is not a bug, but predefined behavior. XStore theme is used on https://pastry****ce.co.in/ and https://ho**eofivory.in/ sites, and these sites are completely different projects. According to the ThemeForest license policy, you can use 1 license for 1 project only.
    Where do you want to re-activated the license? Do you plan to delete one of mentioned projects or purchase a separate license for one of them?

    Regards

    Avatar: Kunal
    Kunal
    Participant
    August 3, 2021 at 07:14

    I have already purchased a new license today, one of the domain pastry palace is still under construction. Can you please unlock the license on the domains?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 3, 2021 at 14:59

    Hello,

    We checked your code again and see that it’s used for 2 projects: on https://pastry****ce.co.in/ and https://ho**eofivory.in/ sites
    I don’t see that you reactivated another license at least for one of them. So, your license 1b4d6***********c8180 can’t be unlocked.
    1) If you want to start a new project you need a new license for that project.
    2) You need an additional license for one of these projects because it’s not allowed to use 1 license for 2 different projects as you have at this moment.

    Regards

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