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Viewing 30 posts - 5,851 through 5,880 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 17:24

    Hello,

    Where did you get that shortcode? Use shortcode mentioned in WooCommerce docs https://docs.woocommerce.com/document/woocommerce-shortcodes/#special-product-attributes

    [products limit="12" columns="4" orderby="popularity" on_sale="true" ]

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 17:21

    Hello,

    To add filter by attribute with the checkboxes just go to Appearance > Widgets > add the Filter products by attribute and choose the display type list https://prnt.sc/1jx3xtw

    We don’t have such price filter, so you need to look for a third-party plugin to implement that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 17:16

    Hello,

    I tried to edit the mentioned page and everything changes fine https://gyazo.com/e08a2a3ca5b67f1e5ba4bb0f10d37f23 Any broken styles.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 16:31

    Hello,

    1) Provide us with the screenshot of the page/block that you edit using Elementor editor for better understanding of changes that you do.
    2) For me everything works fine https://prnt.sc/1jwjka2

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 16:19

    Hello,

    We have made some improvements.
    Edit your FB app and change access to Advanced for these 2 permissions https://prnt.sc/1jwbegv After that try to login again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 15:43

    Hello,

    Done. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 15:28

    Hello,

    Keep this option disabled https://prnt.sc/1jvvuj9 and try now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 13:57

    Hello,

    7) As I can see slider option is still enabled in the settings https://prnt.sc/1juycfo
    Once I disable that then there is no slider, only thumbnails.

    8) In your case we have made changes to the theme files. We’ll fix the mentioned issue in the next theme update. So, if you need to fix this for another site then copy the theme folder to that site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 13:54

    Hello,

    Go to Theme Options > Speed optimization > disable Ajax loading of the Mega menu. Try after that. Let me know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 13:49

    Hello,

    Go to Theme Options > Speed optimization > disable Static blocks cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 13:41

    Hello,

    Could you, please, provide us with FTP access and server error logs to check the issue in more detail?
    Do you have any server cache?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 13:21

    Hello,

    Did you enable the default theme by yourself to check that styles are in place? Did that provide you any screenshots of better video that everything works fine when they edit that with the default theme and that problem occurs only once they enable XStore?

    Try to go to Elementor > Tools > Regenerate CSS & Data. Do you still have the issue with styles after that?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 13:17

    Hello,

    Theme files could not cause issues with the core WP files loading. Server blocks access to files https://prnt.sc/1jugt58 Did you send this screenshot to your hosting support? What about file permissions https://prnt.sc/1juio8c

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 13:05

    Hello,

    1) We don’t know what changes did your developer to implement that watermark. If he made changes directly in parent theme files then you lost it because it’s not allowed to change parent theme files if you plan to update the theme. So, contact your developer and clarify the situation with his customization. Ask him if he made changes in the parent theme and if yes then ask him to fix the problem and make changes in the child theme only. We are not responsible for third-party customization.

    2)

    our site has right click, highlight, copy, save content and image features all disabled, so that no one can take any content from our site, and now none these features are working.

    I see that you use a third-party plugin to implement that and don’t see any issues with that. All of the mentioned options are blocked.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 12:56

    Hello,

    Could you, please, also provide us with FTP access to the staging site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 12:54

    Hello,

    Thank you for the access. We have passed your request to our developers. I’ll inform you once get the answer from them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 12:53

    Hello,

    We need WP Dashboard access to your backend to be able to check the Yellow pencil code that you use and also access to theme options to add correct custom CSS to add borders.
    Also, provide us with links to pages where you want to add the borders, not just screenshots of the pages but direct links.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 12:44

    Hello,

    1) Menu opened by click means that submenu opens by click on the item link and closes that menu only by click on that item. There is no option to close it by click on the area out of the menu. If you want to customize that you can submit customization request here.
    2) a) Check now.
    b) It’s not possible to implement using custom CSS only. It requires JS customization. So, submit customization request here.
    3) Use

    .mobile-header-wrapper .menu-item > .item-link i.et-gift{
    		font-size: 1.5rem !important;
    }

    4) We don’t have such option. It’s possible to implement only by additional customization.
    5) Use the below code

    .header-main-wrapper .etheme_widget_menu .nav-sublist-dropdown {
    	border-style:none !important;
    }
    .header-main-wrapper .etheme_widget_menu .menu li.menu-disable_titles .nav-sublist-dropdown {
        background: #333333;		
    }	
    .header-main-wrapper .etheme_widget_menu .nav-sublist-dropdown .item-link{
    	color:#ffffff;	
    }
    .header-main-wrapper .etheme_widget_menu .item-design-dropdown .nav-sublist-dropdown .item-link:hover{
    	color:#f1a01f;	
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 11:53

    Hello,

    If you use cache plugin and server cache then the first 3 steps are required to get changes after editing page/blocks using Elementor.

    You changed the sticky header desktop color but did not change the mobile sticky header color https://gyazo.com/ee855906a1a0615679e183336db10bdf

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 11:41

    Hello,

    2) Provide us with WP Dashboard access to your site and with link to the page where you have the mentioned products with the buttons.

    3) Go to Theme Options > Styling > change the text color of the light buttons.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 11:39

    Hello,

    There is no way to hide the folder. Also, we don’t recommend renaming the theme folder because then you won’t have auto-update option and have to update the theme manually via FTP.

    You can enable JS minify and combine options in cache plugin settings. Then scripts will be merged and minified and loaded from the cache folder instead of theme folder.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 11:28

    Hello,

    We don’t have the option to import only the shop page and single product settings of some demos. We could only help you manually if you provide us with WP Dashboard access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 11:27

    Hello,

    I see that body has the 17px font-size now https://prnt.sc/1jtea3a
    So, don’t see the issue anymore. Do you want to change the font-size for some element on the page but it does not work? Maybe these elements just do not inherit the body size. What element size do you want to change?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 11:10

    Hello,

    User should buy the product, the order should be completed and then if he leaves the review he will get that label.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 11:06

    Hello,

    Our theme does not have any extra options to manage reviews. All the available options are WooCommerce plugin options, so if WooCommerce does not have the option to disable email then you need to look for third-party plugins to implement this.

    I don’t see the problem with the verified owner label https://prnt.sc/1jt60l6 User should buy the product, the order should be completed and then if he leaves the review he will get that label.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 10:45

    Hello,

    Go to XStore > Sale booster > Progress bar https://www.8theme.com/documentation/docs/sales-booster/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 10:41

    Hello,

    6) Yes, that’s the sale countdown. There is no option to show the number of the sold products in our theme.

    7) Provide link to the product with the issue for better understanding. If you disable the slider then product gallery displays like the grid of the images https://prnt.sc/1jsu3ge
    Do you want to remove the product gallery at all? Then just don’t add the gallery images for your product.

    8) Oh, sorry for the inconvenience. We made improvements to that option. Check again, please. It should be on both.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 10:21

    Hello,

    It’s the unknown issue. Provide us with WP Dashboard and FTP access to your site and we’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2021 at 08:23

    Hello,

    You are welcome. We plan to add option to change the scale. So, follow our updates and once we add the option then update theme and remove the header.php from child theme and use option to change the scale value according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 5, 2021 at 16:07

    Hello,

    Could you, please, create staging site (full copy of the existing site) and provide us with access to allow our developers to check the issue in more detail and make some tests? To avoid testing on the production site.

    Regards

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