Forum Replies Created

Viewing 30 posts - 5,791 through 5,820 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 13:18

    Hello,

    1. Edit plugin settings (home page, footer etc) to display the necessary information https://www.8theme.com/documentation/xstore/amp-plugin/
    2. Sorry, don’t understand how do you try to translate the logo? Logo is the image not text to translate that. Provide screenshots for better understanding.
    3. I suppose AMP extension for the W3 Total cache should be enabled if you want to display AMP version with the cache plugin.

    I don’t see any double logo for the product https://prnt.sc/1m92pcv

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 11:16

    Hello,

    Provide us with link to your site and temporary WP Dashboard access. We’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 11:13

    Hello,

    Fixed with the below custom

    .filter-wrap .filter-content {
        flex-wrap: wrap;
    }

    Check your page now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 10:30

    Hello,

    The user does not have permission to check the settings https://prnt.sc/1m6s7ld Please, change permissions to admin to allow us to check the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 08:22

    Hello,

    Looks like options were reset. I have import default demo options. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 17:47

    Hello,

    Could you, please, tell me where did you select ““order by” for color variation”? Provide screenshot for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 17:32

    Hello,

    Done. Edit your header now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 17:22

    Hello,

    Sorry but we are not responsible for the third-party code. Contact the author of that code to get help. We are able to help you with built-in options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 17:20

    Hello,

    Translate XStore theme and also XStore core plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 17:18

    Hello,

    XStore core plugin was disabled on your site on your video. I have updated theme and XStore core plugin and site is ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 17:14

    Hello,

    Our theme is compatible with LiteSpeed Cache and W3 Total Cache. Also, you may try Nitropack plugin if you want to optimize the site performance.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 17:12

    Hello,

    2. Once I set the default colors https://prnt.sc/1lrjdkm Add to cart button is there https://prnt.sc/1lrkcni
    3. button text is a link, you set the column link color and it had more priority than theme options. I reset these colors https://prnt.sc/1lrockj and the links are ok.

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 16:52

    Hello,

    Go to Products > Attributes > edit the color attribute terms and change the term thumbnail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 16:45

    Hello,

    You may copy and change that file only if you want to customize the template without using the email builder. If you want to use builder then remove xstore-child/woocommerce/emails/failed-renewal-authentication.php.

    Add the below code to child theme functions.php to enable template for the email builder

    add_filter('viwec_accept_email_type', function($emails) {
        $emails[] = 'failed_renewal_authentication';
        $emails[] = 'failed_preorder_sca_authentication';
        $emails[] = 'failed_renewal_authentication';
        return $emails;
    });

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 16:45

    Hello,

    You may copy and change that file only if you want to customize the template without using the email builder. If you want to use builder then remove xstore-child/woocommerce/emails/failed-renewal-authentication.php.

    Add the below code to child theme functions.php to enable template for the email builder

    add_filter('viwec_accept_email_type', function($emails) {
    	$emails[] = 'failed_renewal_authentication';
    	$emails[] = 'failed_preorder_sca_authentication';
    	$emails[] = 'failed_renewal_authentication';
    });

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 16:42

    Hello,

    These drop-downs are just simple menus (Appearance > menus), just demo content.
    If you want to create the multilanguage site you need to use an additional plugin https://colorlib.com/wp/wordpress-multilingual-plugins/

    Then you can edit the header and bottom header connection block and edit widget areas you want to show there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 16:32

    Hello,

    Provide us with WP Dashboard access to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 16:29

    Hello,

    What plugin do you use to create the multilanguage site? Could you, please, provide us with WP Dashboard access to check the settings that you use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 16:27

    Hello,

    Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 16:10

    Hello,

    Woocommerce is not sending emails when user place order or for other events

    Read WooCommerce docs and try dedicated SMTP provider https://docs.woocommerce.com/document/email-faq/#section-4

    whats use of this script can we remove it or its necessary ?

    admin-ajax.php is part of the WordPress AJAX API, and yes, it does handle requests from both backend and front. https://kinsta.com/blog/admin-ajax-php/
    You can’t disable it because then all the AJAX requests of your site won’t work.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 16:04

    Hello,

    Provide us with WP Dashboard access to your site to check the settings you use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 16:01

    Hello,

    FTP is ok now. What about server error logs?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 15:56

    Hello,

    We can’t log in to your WP Dashboard to check theme options. Checked your site and did not face any issues with the images.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 15:56

    Hello,

    We can’t log in to your WP Dashboard to check theme options. Checked your site and did not face any issues with the images.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 15:43

    Hello,

    You enabled short descriptions on the shop page and set the short description limit. But you used HTML tags in the short description and that limit breaks the HTML structure. So, either don’t use the HTML tags in the short description or don’t limit that of you enable short description on the shop page. I have disabled short description at this moment https://prnt.sc/1lqefen

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 15:05

    Hello,

    It seems that you added it in wrong way https://prnt.sc/1lpuj7n after the ;
    You should add it before.
    So, it should be

    .mobile-menu-content .et_b_header-socials a {
        font-size: 180% !important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 14:52

    Hello,

    Provide us with WP Dashboard access to your site and a link plugin page. We did not find such plugin like “mylerz” on https://prnt.sc/1lpob4n

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 14:49

    Hello,

    Explain your issue in more detail, please. Provide screenshots of your editor and frontend, provide a link to page and WP Dashboard access to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 14:47

    Hello,

    Either allow our user editing page using WPBakery in the WPBakery settings https://prnt.sc/1lplmjv or create test page with a grid to allow us to check the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2021 at 14:45

    Hello,

    What is the WP Dashboard access to your production site and also FTP access?

    Regards

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    Viewing 5,820 results - 5,791 through 5,820 (of 30,391 total)
Viewing 30 posts - 5,791 through 5,820 (of 30,391 total)
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