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Olga Barlow

Participant

August 13, 2021 at 11:54

Hello,

The mentioned issue is not related to theme or our last login. I found the following code in your wp-config https://prnt.sc/1ny2dz6 But WP_TEMP_DIR should be wp-content/ https://wordpress.org/support/topic/update-plugin-error-2/
Once I changed that autoupdate works ok.

Regards

#298767 Copied In reply to: Can’t update plugins

Olga Barlow

Participant

August 13, 2021 at 11:29

Hello,

Thank you for using our theme and for your report. Could you, please, provide us with temporary WP Dashboard and FTP access to your site and we’ll check the issues in more detail and try to help you?

Regards

#298765 Copied In reply to: Xstore AMP – Multiple Problems

Olga Barlow

Participant

August 13, 2021 at 11:27

Hello,

1) f4afcea6******* code used for the https://bf.aaampm.com/
72b28a7b***** code used for the https://dooeat.co.uk/multi/
dfbb8ecd***** code used for the https://aaampm.com/manx/ and https://aaampm.com/rr-new/ (that is not allowed by the way). So, we don’t see any free licenses.

2) Update from 6.x to 8.x:
a) Did you make any changes in the child theme?
b) Did you create a header using header builder or use one of the built-in headers of the 6.x version?

Regards

#298763 Copied In reply to: Licencing

Olga Barlow

Participant

August 13, 2021 at 11:20

Hello,

1) I can’t log in to your WP Dashboard using previous access https://prnt.sc/1nxlnpe
Try the Nitropack plugin to optimize site perfomance.
2) Tell me static block of which menu element did you change? Provide screenshot of the changes block and screenshot how it looks on the frontend for a better understanding of your changes. Also, waiting for the correct WP Dashboard access to check the issue.

Regards

#298762 Copied In reply to: Troubleshooting: Website crashed completely

Olga Barlow

Participant

August 13, 2021 at 11:11

Hello,

Go to Theme Options > General > enable Mobile Content Optimization option, clear cache and try the search speed after that. Let me know about the results.

Regards

#298760 Copied In reply to: mobile menu issues

Olga Barlow

Participant

August 13, 2021 at 10:37

Hello,

We got the answer from the plugin support https://prnt.sc/1nx0e94

Please check in which state customer has the option Account for days subscription was paused
Such thing happens because of this option – any missed payments during the pause is then “catched up” after resuming.

Regards

#298756 Copied In reply to: Subscription Issues

Olga Barlow

Participant

August 13, 2021 at 10:03

Hello,

Just choose the bg image for the sticky header area https://gyazo.com/9c5a275892fad960d8c5b8387963d377 if you need that https://prnt.sc/1nwjdjh

Regards

#298752 Copied In reply to: Header goes grey on scroll up/down / no image

Olga Barlow

Participant

August 13, 2021 at 09:57

Hello,

Nope, unfortunately, this token does not work and does not allow us to log in.
Could you, please, just create a temporary user with the username and password and provide it? You’ll be able to remove or change the permissions of this user once we finish.

Regards

#298751 Copied In reply to: search engine and categories

Olga Barlow

Participant

August 12, 2021 at 17:48

Hello,

Add web.8theme user to your FB dev app as developer and we’ll check the settings. Add 8themes@gmail.com as developer for the google app.
Also, provide us with WP Dashboard and FTP access to your site.

Regards

#298705 Copied In reply to: Social Login Issue

Olga Barlow

Participant

August 12, 2021 at 17:45

Hello,

If you use XStore 8.0.4 you should have this option https://prnt.sc/1nhti3f
Provide us with WP Dashboard access if you updated theme and Core plugin and do not have that.

Regards

#298704 Copied In reply to: Cannot resize Shop Product/Category images correctly.

Olga Barlow

Participant

August 12, 2021 at 17:42

Hello,

I checked AR version and the styles are ok https://prnt.sc/1nhrsls

Regards

#298703 Copied In reply to: English to Arabic translation makes some icons move to left

Olga Barlow

Participant

August 12, 2021 at 17:30

Hello,

Check now, please.

Regards

#298701 Copied In reply to: Mobile submenu doesnt work

Olga Barlow

Participant

August 12, 2021 at 17:07

Hello,

Did you try SMTP plugin? Provide us with the screenshot of the complete order email for example that you get from your site with the default theme, please.

Regards

#298699 Copied In reply to: Built-in Email edited changes not reflecting in the emails sent

Olga Barlow

Participant

August 12, 2021 at 16:56

Hello,

Thank you. We have submitted request to the plugin author. I’ll inform you about their reply.

Regards

#298697 Copied In reply to: Subscription Issues

Olga Barlow

Participant

August 12, 2021 at 15:34

Hello,

What about FTP password? You missed that.

Regards

#298690 Copied In reply to: Website not responding to changes made after update

Olga Barlow

Participant

August 12, 2021 at 15:33

Hello,

Ok, got it. You can manage theme and core plugin translation by yourself using Loco translate https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Remove translations if you don’t need them.

Regards

#298688 Copied In reply to: Sire Guide or Button Dowload

Olga Barlow

Participant

August 12, 2021 at 15:31

Hello,

Provide us with WP Dashboard access to your site to check the problem.

Regards

#298687 Copied In reply to: site wont show updates on page preview

Olga Barlow

Participant

August 12, 2021 at 15:29

Hello,

1) Do you use multisite?
2) What files larger than 64Mb do you plan to upload to your media library?
3) Do you have the mentioned issue only if the XStore theme is enabled? Don’t you have this when the default WP theme is enabled?

Regards

#298686 Copied In reply to: I can’t upload files larger than 64MB in my products posts

Olga Barlow

Participant

August 12, 2021 at 15:15

Hello,

You are welcome.

Regards

#298685 Copied In reply to: AMP Plugin error

Olga Barlow

Participant

August 12, 2021 at 15:14

Hello,

Unfortunately, we don’t have option to show AMP version for the Google only.
But what do you mean

I only need amp because Google only allowed 28 resources in search scores, and the theme has a hundred at least.

?

Did you create robots.txt file and disallowed indexing of the theme and plugins files https://www.8theme.com/topic/fid-is-not-fetching/#post-295317 ?

Regards

#298684 Copied In reply to: Site Not Mobile Friendly (According to Google)

Olga Barlow

Participant

August 12, 2021 at 15:05

Hello,

1) We can’t connect to your FTP https://prnt.sc/1nfec82 Please, check the access and provide the correct one.
2) To enable reviews go to WooCommerce settings https://prnt.sc/1nfofwp and enable for the product https://prnt.sc/1nfouba

Regards

#298681 Copied In reply to: Add to cart issues

Olga Barlow

Participant

August 12, 2021 at 14:36

Hello,

Fixed. Check now.

Regards

#298677 Copied In reply to: Built-in email builder | Woo Subscription email templates are missing

Olga Barlow

Participant

August 12, 2021 at 14:26

Hello,

Thank you for your report. I have passed this issue to our developers. We’ll try to fix the problem in the next theme update.

Regards

#298674 Copied In reply to: single product zoom issue on xstore ver. 8.x

Olga Barlow

Participant

August 12, 2021 at 14:22

Hello,

Check the cache plugin settings and try to add yith_wcwl_session_* cookies to your exceptions to exclude them from the cache.
Because YITH Wishlist has known issues with cache https://support.yithemes.com/hc/en-us/articles/219912648-The-wishlist-is-empty-after-that-the-customer-add-products-in-list

Regards

#298673 Copied In reply to: wc-cart-fragments and whishlist icon on pages with cache

Olga Barlow

Participant

August 12, 2021 at 14:15

Hello,

Point is that Model is the product Attribute. WooCommerce displays product attributes in the Additional information tab by default, it’s not the separate element of the single product. So, you can just move all the tabs element before the product meta not just a part of the tabs element.
So, if you have PHP skills you can try to create shortcode that will display product attributes and then use HTML block element of the single product builder to add that shortcode and display it before the product meta. Or submit additional customization request.

Regards

#298672 Copied In reply to: single page layout shift

Olga Barlow

Participant

August 12, 2021 at 14:05

Hello,

You are welcome.
Go to Theme Options > WooCommerce > Product images > don’t crop product thumbnails. After that go to Theme Options > WooCommerce > Shop > Product styles > disable stretch images option.

Regards

#298670 Copied In reply to: Problem with “lingerie” theme to do modifications on the “shop” page.

Olga Barlow

Participant

August 12, 2021 at 13:55

Hello,

Provide us with WP Dashboard and FTP access to check the issue with the styles and help you.

Regards

#298669 Copied In reply to: Display problem on “lingerie” Theme

Olga Barlow

Participant

August 12, 2021 at 13:53

Hello,

2) Are you talking about AMP plugin version? Finish translation of the AMP plugin https://prnt.sc/1nejafl
3) https://prnt.sc/1nepgpc
Enable plugin, clear cache, and check the site from your mobile device after that.

Regards

#298667 Copied In reply to: amp – some questions

Olga Barlow

Participant

August 12, 2021 at 13:37

Hello,

Thank you. I passed your request to our developers. I’ll inform you once they fix the warnings.

Regards

#298666 Copied In reply to: Built-in email builder | Woo Subscription email templates are missing

Olga Barlow

Participant

August 12, 2021 at 13:26

Hello,

In the latest version, we have added an option to choose the type of notification after adding to the cart https://gyazo.com/7f02e5992860419db290f64b5e042ddb

Inproved the styles of the q-ty.

Issue with tabs caused by your custom CSS https://prnt.sc/1ndijxm
I removed right-left paddings. Check now.

Regards

#298664 Copied In reply to: Can’t translate some words and some CSS issues
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Viewing 30 posts - 5,701 through 5,730 (of 30,391 total)

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