Website not responding to changes made after update

This topic has 13 replies, 3 voices, and was last updated 2 years, 9 months ago ago by Rose Tyler

  • Avatar: Chanell Steyn
    Chanell Steyn
    Participant
    August 11, 2021 at 11:11

    Hi there. After the recent update the website does not respond to any changes made whatsoever, plus the home page layout is incorrect after the update. If you check on this demo page, the layout of EVERYTHING on the home page is supposed to be the same as on this demo: https://xstore.8theme.com/demos/2/niche-market/
    Please check and fix – I’m also not able to update plugin XCore to version 4.0.4.

    Thanks in advance

    Please, contact administrator
    for this information.
    12 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 11, 2021 at 21:04

    Hello,

    XStore core plugin updated.
    1) Provide us with FTP access to your site to check the issue with the home page styles.
    2) Tell me what changes do you do that you don’t see them?

    Regards

    Avatar: Chanell Steyn
    Chanell Steyn
    Participant
    August 12, 2021 at 07:59

    Hi there

    Changes made but not showing on front end is for instance the static block item created for the “Smart Devices” menu item under All Departments. I’ve changed the static block item and I’ve selected the correct static block at the settings on the menu item itself, yet it does not react as it should.

    Furthermore, I haven’t used an FTP client for many many years, so I’m not sure if the info provided in the private content area is correct. Please check.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 12, 2021 at 15:34

    Hello,

    What about FTP password? You missed that.

    Regards

    Avatar: Chanell Steyn
    Chanell Steyn
    Participant
    August 12, 2021 at 15:37

    Hi there

    Oh my goodness. I’m not even sure. Maybe try the cPanel Password. I’ll pop it in the private content area. I’ll ask the hosting company for the details in case this doesn’t work.

    Thanks

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 13, 2021 at 12:46

    Hello,

    Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Chanell Steyn
    Chanell Steyn
    Participant
    August 13, 2021 at 14:32

    Hi Olga

    Thank you so much. Highly appreciated.

    Kind regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 14, 2021 at 11:14

    Hello,

    Thank you for your patience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 16, 2021 at 14:00

    Hello,

    Check now, please.

    Regards

    Avatar: Chanell Steyn
    Chanell Steyn
    Participant
    August 16, 2021 at 14:31

    Hi there. Thanks. The layout looks perfect now. However, I changed the menu item title on the static block “Smart Devices” but the change still doesn’t respond on the front end. Yet, I added the Smart Devices category to the list of categories under the blue image with pointing finger, and the change shows. So there must be a problem with the static blocks?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 17, 2021 at 07:45

    Hello,

    Theme Options > Speed optimizations > Menu Dropdown Ajax Loading > Off

    Regards

    Avatar: Chanell Steyn
    Chanell Steyn
    Participant
    August 17, 2021 at 07:57

    Brilliant! Thanks so much for your help. All good now.

    Keep safe.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 17, 2021 at 08:57

    You’re welcome!

    Regards

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