Forum Replies Created

Viewing 30 posts - 5,281 through 5,310 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 11:01

    Hello,

    We’ll do changes to the child theme. You won’t loose changes after theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 16, 2021 at 14:57

    Hello,

    1) I see that Page editing is available using Elementor https://prnt.sc/1sfre57
    So, what exactly does not work from your side?

    2) What’s wrong with the Fake Sale Popup time? Explain in more detail, please.

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 16, 2021 at 12:32

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 16:42

    Hello,

    Edit the home page and remove portfolio element or portfolio shortcode from the page content.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 16:41

    Hello,

    Have you removed theme from other domains where you tried to install it?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 16:38

    Hello,

    Provide us with WP Dashboard access, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 16:37

    Hello,

    We checked your site and found following. You changed content single product file and removed using of the single product builder code for your products, so it means that single builder settings does not work for you and we have disabled single product builder editor. Related products of the built-in layout does not have option to disable out of stock products for the related products section. Anyway, we have made additional customization in your child theme to hide out of stock products from the related products even with the built-in layout.

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 16:37

    Hello,

    We checked your site and found following. You changed content single product file and removed using of the single product builder code for your products, so it means that single builder settings does not work for you and we have disabled single product builder editor. Related products of the built-in layout does not have option to disable out of stock products for the related products section. Anyway, we have made additional customization in your child theme to hide out of stock products from the related products even with the built-in layout.

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 15:21

    Hello,

    Your site is not available https://prnt.sc/1sb2ac4
    Did you provide correct link?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 15:18

    Hello,

    Are you taking that video icon is missing in default state? It’s white on white bg. Add the below code to Theme Options > Custom CSS to change the color

    .single-product .video-thumbnail .et-play-button {
        color: #24102c;
    }

    Or do you want to add the video to the product description?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 15:12

    Hello,

    Checked your site and don’t see problem https://prnt.sc/1sb15dh
    Could you, please, provide a screenshot of the issue for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 14:49

    Hello,

    1) To translate header to multiple languages and show correct menu for the language use Multiple headers option https://youtu.be/BpeXfzNwkOc Create header for every language that you have https://prnt.sc/1saz77r and choose the correct menu while editing Main menu element of every header.

    2) The same for the footer https://prnt.sc/1saye3w

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 14:07

    Hello,

    1) What version of PHP do you use there? Provide us with WP Dashboard and FTP access to your actual site.

    3) Got it. Passed the issue to our developers.
    5) We do. But to fix this on your site we need WP Dashboard and FTP access.
    6) Go to Theme Options > Speed optimization > disable Static block cache and Remove Query Strings From Theme Static Resources options. Enable them once you finish site development.
    7), 8) Edit Newsletter/Footer Static block and remove Mailchimp element and the shortcode element and place the Mailchimp shortcode to the Shortcode elementor element.

    If you have new questions create new topic, please to avoid misunderstanding because of many questions on the same topic.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 13:47

    Hello,

    Issue caused by your margins for the row https://prnt.sc/1saq9mn and columns https://prnt.sc/1saq4gk
    I removed the mentioned margins and columns look ok for the mobile https://prnt.sc/1saqvv0

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 13:38

    Hello,

    Because I removed image while making screenshot for you 🙂
    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 13:37

    Hello,

    1) Provide us with the screenshot of the mentioned elements for better understanding. Also, make sure that you enabled Elementor for the Static blocks, Posts, products https://www.8theme.com/documentation/xstore/support/static-blocks/
    2) Provide screenshot of the buttons and also link to your site.
    3) Enable in the Elementor settings https://www.8theme.com/documentation/xstore/support/static-blocks/
    4) Watch video tutorial https://youtu.be/gY-x4m47Duo But instead of WPBakery builder use Elementor.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 13:33

    Hello,

    Thank you. I’ll inform you once they fix the problem. Wait for my next answer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 13:31

    Hello,

    If you translated the mentioned string but it does not work then provide us with WP Dashboard access to your site and we’ll check the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 13:29

    Hello,

    Add the below code to Theme Options > Custom CSS

    .et-off-canvas .cart .quantity ~ .button {
        flex: 1;
        width: auto;
        min-width: unset;
    }
    .et-off-canvas div.quantity~.et-or-wrapper {
        display:none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 13:24

    Hello,

    1) I don’t see the critical issue on the tablet or mobile https://prnt.sc/1sanotw
    Do you mean the columns look too slim? You can show 1 column per row for the table and mobile using column responsive settings https://prnt.sc/1sao5nd
    2) Fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 13:11

    Hello,

    Unfortunately, we don’t have autosync option for the menu list.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 13:09

    Hello,

    I have enabled External file in Elementor settings and footer looks fine https://prnt.sc/1samau5

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 11:49

    Hello,

    It’s because of your custom CSS https://prnt.sc/1sacx70

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 11:47

    Hello,

    You are welcome. Just skip this step and that’s all.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 11:46

    Hello,

    Sorry, but looks that image that you try to add to gallery is broken https://prnt.sc/1sac7qh
    Try to reupload images. They should have the information: File name, File type, File size, Dimensions, for example https://prnt.sc/1saciik But another image you try to use does not have anything and looks broken https://prnt.sc/1sacky6

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 11:41

    Hello,

    There is no option to add the header builder search element to the static block because we don’t have search element for the page builder.

    You can change the styles using additional CSS customization , for example

    .vc_wp_search .widget_search button {
        font-size: 16px !important;
        text-transform: capitalize;
        width: auto;
        padding: 5px 10px;
        margin: 15px;
        display: flex;
        justify-content: center;
        align-items: center;
        background: #6ca12c;
        border-radius: 7px;
    }
    .vc_wp_search .widget_search button i {
        margin-right: 10px;
    }
    .vc_wp_search .widget_search .input-row input{
        height: 66px;
        border-radius: 7px;
        -webkit-box-shadow: 0px 0px 16px 3px #e0e0e0; 
        box-shadow: 0px 0px 16px 3px #e0e0e0;
    }

    If you don’t have CSS skills you may try Yellow Pencil plugin that comes bundled with our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 11:29

    Hello,

    It’s related to order of styles of the Elementor. Use External file in Elementor settings to avoid the mentioned issue https://prnt.sc/1saakoy
    Check the footer now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 11:15

    Hello,

    Go to Theme Options > Speed Optimization > make sure that Disable Elementor Dialog Js option is disabled if you use Elementor. Clear cache and check the lightbox after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 11:13

    Hello,

    1) It’s related to the cache for mobile devices. Either try to enable these options https://prnt.sc/1sa849h or go to Theme Options > General > disable Mobile Content Optimization option.

    2) I don’t see the mentioned information. Have you sorted out how to disable that?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2021 at 10:58

    Hello,

    Provide us with FTP access. We’ll check the issue in more detail and help you.

    Regards

  • 1 2 3 176 177 178 1,012 1,013 1,014
    Viewing 5,310 results - 5,281 through 5,310 (of 30,391 total)
Viewing 30 posts - 5,281 through 5,310 (of 30,391 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.