Hello,
We’ll do changes to the child theme. You won’t loose changes after theme update.
Regards
Hello,
We’ll do changes to the child theme. You won’t loose changes after theme update.
Regards
Hello,
1) I see that Page editing is available using Elementor https://prnt.sc/1sfre57
So, what exactly does not work from your side?
2) What’s wrong with the Fake Sale Popup time? Explain in more detail, please.
Regards
Regards
Hello,
Check now.
Regards
Hello,
Edit the home page and remove portfolio element or portfolio shortcode from the page content.
Regards
Hello,
Have you removed theme from other domains where you tried to install it?
Regards
Hello,
Provide us with WP Dashboard access, please.
Regards
Hello,
We checked your site and found following. You changed content single product file and removed using of the single product builder code for your products, so it means that single builder settings does not work for you and we have disabled single product builder editor. Related products of the built-in layout does not have option to disable out of stock products for the related products section. Anyway, we have made additional customization in your child theme to hide out of stock products from the related products even with the built-in layout.
Check now.
Regards
Hello,
We checked your site and found following. You changed content single product file and removed using of the single product builder code for your products, so it means that single builder settings does not work for you and we have disabled single product builder editor. Related products of the built-in layout does not have option to disable out of stock products for the related products section. Anyway, we have made additional customization in your child theme to hide out of stock products from the related products even with the built-in layout.
Check now.
Regards
Hello,
Are you taking that video icon is missing in default state? It’s white on white bg. Add the below code to Theme Options > Custom CSS to change the color
.single-product .video-thumbnail .et-play-button {
color: #24102c;
}
Or do you want to add the video to the product description?
Regards
Hello,
Checked your site and don’t see problem https://prnt.sc/1sb15dh
Could you, please, provide a screenshot of the issue for better understanding?
Regards
Hello,
1) To translate header to multiple languages and show correct menu for the language use Multiple headers option https://youtu.be/BpeXfzNwkOc Create header for every language that you have https://prnt.sc/1saz77r and choose the correct menu while editing Main menu element of every header.
2) The same for the footer https://prnt.sc/1saye3w
Regards
Hello,
1) What version of PHP do you use there? Provide us with WP Dashboard and FTP access to your actual site.
3) Got it. Passed the issue to our developers.
5) We do. But to fix this on your site we need WP Dashboard and FTP access.
6) Go to Theme Options > Speed optimization > disable Static block cache and Remove Query Strings From Theme Static Resources options. Enable them once you finish site development.
7), 8) Edit Newsletter/Footer Static block and remove Mailchimp element and the shortcode element and place the Mailchimp shortcode to the Shortcode elementor element.
If you have new questions create new topic, please to avoid misunderstanding because of many questions on the same topic.
Regards
Hello,
Issue caused by your margins for the row https://prnt.sc/1saq9mn and columns https://prnt.sc/1saq4gk
I removed the mentioned margins and columns look ok for the mobile https://prnt.sc/1saqvv0
Regards
Hello,
Because I removed image while making screenshot for you 🙂
You are welcome.
Regards
Hello,
1) Provide us with the screenshot of the mentioned elements for better understanding. Also, make sure that you enabled Elementor for the Static blocks, Posts, products https://www.8theme.com/documentation/xstore/support/static-blocks/
2) Provide screenshot of the buttons and also link to your site.
3) Enable in the Elementor settings https://www.8theme.com/documentation/xstore/support/static-blocks/
4) Watch video tutorial https://youtu.be/gY-x4m47Duo But instead of WPBakery builder use Elementor.
Regards
Hello,
Thank you. I’ll inform you once they fix the problem. Wait for my next answer.
Regards
Hello,
If you translated the mentioned string but it does not work then provide us with WP Dashboard access to your site and we’ll check the problem.
Regards
Hello,
Add the below code to Theme Options > Custom CSS
.et-off-canvas .cart .quantity ~ .button {
flex: 1;
width: auto;
min-width: unset;
}
.et-off-canvas div.quantity~.et-or-wrapper {
display:none;
}
Regards
Hello,
1) I don’t see the critical issue on the tablet or mobile https://prnt.sc/1sanotw
Do you mean the columns look too slim? You can show 1 column per row for the table and mobile using column responsive settings https://prnt.sc/1sao5nd
2) Fixed. Check now.
Regards
Hello,
Unfortunately, we don’t have autosync option for the menu list.
Regards
Hello,
I have enabled External file in Elementor settings and footer looks fine https://prnt.sc/1samau5
Regards
Hello,
You are welcome. Just skip this step and that’s all.
Regards
Hello,
Sorry, but looks that image that you try to add to gallery is broken https://prnt.sc/1sac7qh
Try to reupload images. They should have the information: File name, File type, File size, Dimensions, for example https://prnt.sc/1saciik But another image you try to use does not have anything and looks broken https://prnt.sc/1sacky6
Regards
Hello,
There is no option to add the header builder search element to the static block because we don’t have search element for the page builder.
You can change the styles using additional CSS customization , for example
.vc_wp_search .widget_search button {
font-size: 16px !important;
text-transform: capitalize;
width: auto;
padding: 5px 10px;
margin: 15px;
display: flex;
justify-content: center;
align-items: center;
background: #6ca12c;
border-radius: 7px;
}
.vc_wp_search .widget_search button i {
margin-right: 10px;
}
.vc_wp_search .widget_search .input-row input{
height: 66px;
border-radius: 7px;
-webkit-box-shadow: 0px 0px 16px 3px #e0e0e0;
box-shadow: 0px 0px 16px 3px #e0e0e0;
}
If you don’t have CSS skills you may try Yellow Pencil plugin that comes bundled with our theme.
Regards
Hello,
It’s related to order of styles of the Elementor. Use External file in Elementor settings to avoid the mentioned issue https://prnt.sc/1saakoy
Check the footer now.
Regards
Hello,
Go to Theme Options > Speed Optimization > make sure that Disable Elementor Dialog Js option is disabled if you use Elementor. Clear cache and check the lightbox after that.
Regards
Hello,
1) It’s related to the cache for mobile devices. Either try to enable these options https://prnt.sc/1sa849h or go to Theme Options > General > disable Mobile Content Optimization option.
2) I don’t see the mentioned information. Have you sorted out how to disable that?
Regards
Hello,
Provide us with FTP access. We’ll check the issue in more detail and help you.
Regards