Forum Replies Created

Viewing 30 posts - 5,251 through 5,280 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 20, 2021 at 12:34

    Hello,

    1) Go to Appearance > Menus > either change image if you used images there https://prnt.sc/1syd6qz or change icon https://prnt.sc/1syda03 if you used icons there.

    2) Yes, you can leave the rest how it is. You can change the child theme screenshot if you need. It won’t affect child theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 20, 2021 at 12:03

    Hello,

    Keep this option disabled https://prnt.sc/1sy9l9g because it causes issue with the Elementor plugin styles for the RTL version. Clear the CDN cache if you use CloudFlare CDN and check site after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 20, 2021 at 11:40

    Hello,

    Could you, please, provide us with the WP Dashboard access to your site to check the multilanguage plugin settings that you use and guide you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 20, 2021 at 11:38

    Hello,

    You use Yoast SEO: WooCommerce breadcrumbs instead of the default theme breadcrumbs https://prnt.sc/1sy6hf9, so theme settings do not change the breadcrumbs that come from SEO plugin. Contact SEO plugin support if you want to change tags for their breadcrumbs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 20, 2021 at 11:35

    Hello,

    Take my apologies for the delay in answering.
    Could you, please, provide us with WP Dashboard access to your site?
    About hosting. Could you contact your hosting provider and ask to reduce the server response time?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 20, 2021 at 10:51

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 17:45

    Hello,

    This issue is related to cache plugin.
    Please try installing and activating this helper plugin WP Rocket | Set Tablets As Mobile https://github.com/wp-media/wp-rocket-helpers/raw/50ba7f182b531db302bf793f0d622ac1069a1f77/cache/wp-rocket-cache-tablet/wp-rocket-cache-tablet.zip . Clear cache in WP Rocket after activation. Also, enable Separate Cache files for mobile devices option and check after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 17:40

    Hello,

    I have re-chose the swatches type in attribute settings and they appeared. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 17:35

    Hello,

    Try to disable Remove Query Strings From Static Resources option in the cache plugin settings. Clear cache and check the footer again after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 17:09

    Hello,

    WP Dashboard access is ok. But we can’t connect to your FTP https://prnt.sc/1skz4t6
    Also, provide us with link to page where you have that fatal error, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 17:05

    Hello,

    We have a lot of requests these days. So, take our apologies for the delay in answering. But there is no need to create multiple topics because it just scales the situation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 17:02

    Hello,

    I have added that code just like example to point you to the right direction that you need to use custom code to style the widget according to your needs. You need to edit the styles depending on the result you want to achieve. I’m sorry but additional customization is outside the scope of our support https://themeforest.net/page/item_support_policy
    Contact Yith search plugin author if you need help with styles of their search form.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 17:00

    Hello,

    1) I see the menu items that you added to the Tools & Machinery menu item https://prnt.sc/1skwooi
    The list of categories in the search section displays only categories that have products. It’s not logical to show empty categories in the search.
    2) Different products has different content (some of them has 2 lines vendor, others – not, some of them has product vendor, others – not etc), so it’s not possible to align products.
    3) This hover effect (Light https://prnt.sc/1skxegw ) assumes that add to cart link appears on hover only. Choose another hover effect of inherit from global options if you need another type of the add to cart button.
    4) What exactly is wrong with the Submit button if footer? What design do you want to have?
    5) Issue with the image overlap caused by the custom CSS that you have https://prnt.sc/1skxw5k Remove that custom CSS.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 16:27

    Hello,

    Provide us with WP Dashboard and FTP access to your site. It looks that necessary styles are not called on that page. We need to check your site in more detail to find out why and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 16:25

    Hello,

    1)

    OK I see, thank you, well is there any easier way?

    Our theme has only 2 ways to create the mega menu:
    – default one (more limited) https://youtu.be/OnxkixHtVLI
    – using Static block
    Unfortunately, we don’t have any other easier way. If you are looking for something easier you may look for third-party plugins for the mega menu

    2) Do you mean that you want to create a menu with the icons on the left side https://prnt.sc/1sktce5 ? Yes, “All departments” element is created to display the menu in this way. Upload images for the menu items in the way it’s showed in the video.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 16:13

    Hello,

    Please, contact us and provide WP Dashboard and FTP access to your site once you get any plugin update again and face this issue. We need to check that to find out why that happens.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 16:10

    Hello,

    You can export/import pages using default WP exporter: Tools > Export/Import > pages. But keep in mind that images used on these pages won’t be exported.
    Also, you can use third-party plugins, for example, WP All Export plugin.

    These settings are default WP settings and are not related to our theme. Our theme does not have any additional options to import/export site content. Our theme has options only to import/export theme options and header built using header builder.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 16:07

    Hello,

    If all the related products are out of stock and you want to hide out of stock products then area is empty of course.
    You can use Upsells products and display them below the Related products (Theme Options > WooCommerce > Single products > Show upsell products > below the content). Upsell products allow you manually to choose what products to show there.

    If you want to show the out of stock products for the related products then edit related-products.php file code and change that back according to what you want to show there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 15:14
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 15:06

    Hello,

    One of the third-party plugins that you use causes js error on the single product https://prnt.sc/1skk0y0
    Once I disabled all the third-party plugins I see that there is no error. So, disable third-party plugins one by one to find out which one causes the issue and then contact plugin author to fix the problem.

    Also, why do you use 2-page builders on your site? It slows down the site a lot because page builder plugins are heavy. Why don’t you use Elementor for the product editing if you use it for the page building as I can see?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 14:51

    Hello,

    1) What icon in the menu do you want to change? Provide us with link to your site and screenshot with the icons you would like to change for better understanding.

    2) Yes, that’s could be the reason of the issue if you changed template name in the child theme style.css file to something else than xstore https://prnt.sc/1skikfm
    You can change child theme name, child theme text domain, child theme folder name but the template should be xstore if the parent theme folder name is xstore. And don’t change the parent theme folder name because auto-update won’t work.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 13:55

    Hello,

    Oh, I asked you to create a new topic for the new question, not for the old ones 🙂 Now we need to switch between 2 topics to find your very first questions to answer them.
    Please, create a new topic for the 1-3 (not 10!) new questions and continue the conversation on the same topic where you have already asked something. Got it?

    3) Download this file https://dropmefiles.com/AMUz7 and upload it to xstore/js/modules
    5) No, you understand wrong. That text is the admin text and should be added to wpml-config.xml and then you’ll be able to add the string to string translation using the translate admin string link at the bottom of the string translator menu item. So, we asked WP Dashboard access to upload fixed wpml-config.xml, add that admin string to string translator and check if everything works fine for you after that.
    6) You can keep that disabled if you don’t want to switch. But if you enabled that and see that changes do not apply then disable mentioned options.
    9) Go to Theme Options > Header builder > Mobile menu and check what you show for the additional tab: existing product categories or menu that you created. I suppose that you display simple product categories list (Products > Categories).
    10) You can enable Filters button if you add widgets to the Appearance > Widgets > Filters widget area. To disable sidebar go to Theme Options > WooCommerce > Shop > Product page layout > adjust sidebar for the shop, product category, brands pages.
    11) You need to create Google Map API and add that to the map element settings. https://accedemaps.com/2019/04/09/solving-google-maps-for-development-purposes-only-error/
    Or use the default map element with the embedded map that does not require API.
    12) Nope, we don’t have such option in our theme by default.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 13:20

    Hello,

    We don’t use call_user_func_array() in our theme. This warning comes from one of the third-party plugins that you use. Try to disable Order Delivery Date Pro for the WooCommerce plugin and check if it disappears. Contact plugin author to fix that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 13:12

    Hello,

    Nevermind. Fixed. Check now. Fix will be included in the next theme update. Sorry for the inconvenience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 13:12

    Hello,

    Nevermind. Fixed. Check now. Fix will be included in the next theme update. Sorry for the inconvenience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 12:58

    Hello,

    Unfortunately, we don’t have option to hide out of tock variations there only.
    Swatches code you can find in et-core-plugin\packages\st-woo-swatches\st-woo-swatches.php. Remove sten_wc_cart_attribute_html filter in child theme to disable our swatches code. And add your own filter that will display things that you need.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 12:41

    Hello,

    1. We tried to edit page, change elements, and never faces the mentioned issue. Check the server error logs. Do you have any errors there? Try to edit page using another browser. Do you have the same issue?

    2. Ok, then set 65 secs in the popup settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 11:48

    Hello,

    Thank you for using our theme!
    Use the below code to change QV colors on the single product

    .quick-view-popup *, .single-product .quick-view-popup .product_meta span a, .single-product .quick-view-popup .product_meta span span, .et-quick-view-wrapper .quick-view-excerpts .excerpt-title {
        color: #fff;
    }
    .quick-view-popup .quantity > span i {
        color: #868686;
    }

    To change the buy now color for the QV popup:

    .quick-view-popup .et-single-buy-now.single_add_to_cart_button.button {
        border: 2px solid #fff !important;
    }
    .quick-view-popup .et-single-buy-now.single_add_to_cart_button.button:focus, 
    .quick-view-popup .et-single-buy-now.single_add_to_cart_button.button:hover,
    .quick-view-popup .et-single-buy-now.single_add_to_cart_button.button:hover:focus{
        background: #2a3952 !important;
        border-color: #2a3952 !important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 11:23

    Hello,

    1) I have created multiple headers for you to show the example. So, edit every additional header > edit Newsletter element and change it according to your needs. Edit the mobile menu of every header and choose the menu that should be there. Save headers and save theme options. Finish translation of your headers, I changed the main menu to show you an example how to do this and that it works.

    2) Yes, because I have edited and chose the correct menu for every static block. Before it was SE for all of them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2021 at 11:12

    Hello,

    Import of options does not include import of the menu and other site content. It includes only values of the Theme Options only, header builder layouts, that’s all. If you need to import menus, pages, posts, media etc then use the Duplicator plugin.

    Regards

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Viewing 30 posts - 5,251 through 5,280 (of 30,391 total)
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