Forum Replies Created

Viewing 30 posts - 5,011 through 5,040 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 14:41

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 14:40

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please, to check the issue in more detail. Did you overwrite any woocommerce files in the child theme?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 14:39

    Hello,

    I’m sorry, could you, please, explain your issue in more detail and provide a screenshot of the problem? Because I don’t see Sticky Add to Cart Bar on the product that you provided. Besides, I don’t see a Sticky image there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 14:37

    Hello,

    Could you, please, explain your question in more detail? I see that you use “Exo-Black” font for the product titles https://gyazo.com/08f2c0ef817a07235bc237e60293b88c It should be custom font uploaded from XStore > Custom fonts. If you want to change font go to Theme Options > Typography > change the font for body and for the headings according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 14:32

    Hello,

    Unfortunately, there is no such option in our theme to choose what type of SKU to show there. It displays the variation SKU because WooCommerce adds the variation SKU by default for the product you bought.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 14:24

    Hello,

    Download XStore core plugin files here https://dropmefiles.com/wwuvC and place them to wp-content/languages/plugins/ folder.
    Download XStore theme translation files here https://dropmefiles.com/wwuvC wp-content/languages/theme/ folder.

    After that sync translations using Loco translate https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ and finish the translation of missing strings if you need.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 14:19

    Hello,

    1) After migration just deactivate the theme and activate it again. Then go to WP Dashboard > Update and click Check again button. It’s important to update activation tocken. That’s all.

    2) There is no need to use additional plugin (Elementor footer builder) to create footer using Elementor. Just enable Elementor for the Static blocks https://www.8theme.com/documentation/xstore/support/static-blocks/ and use Static block to create footer layout. After that go to Appearance > Widgets > add Static block widget to footer widget area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 11:16

    Hello,

    The issue was caused by the out of date archive-products.php in your child theme.
    I renamed file and the filters button works ok. What changes did you do in that file?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 10:29

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 09:57

    Hello,

    Ok, glad to hear that you sorted it out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 09:56

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access to check your site in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 09:52

    Hello,

    We don’t have option to change the cart icon to the one you provided. So, you’ll be able to do this by additional customization only. Copy etheme_cart_label function from woopress/framework/woo.php file to your child theme functions.php and edit the icon svg code according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 08:35

    Hello,

    Try to disable Object caching in cache settings and check your site after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 08:34

    Hello,

    I’m sorry but we can’t fix the issue by screenshot only. We need to check the site settings and your translation at least to find the reason of the issue. So, could you, please, provide us with WP Dashboard access to start? You can limit user permissions and allow us access to theme options, plugins and Loco translate settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 18:40

    Hello,

    What about button title https://prnt.sc/1tuk2wd ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 18:38

    Hello,

    This time it works. I checked your product tabs and don’t see any problem with them. So, could you, please, clearly explain what exactly is wrong with the custom tabs for your products? Because if you add the custom tabs titles and content they appear.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 18:31

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue with the translation in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 18:30

    Hello,

    Thank you for your patience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 18:29

    Hello,

    As I can see you use third-party plugin to display Instagram feed in footer – Smash Balloon Instagram Feed plugin. So, contact plugin author if you have issues with their element. We are able to help you only with Royal theme settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 18:20

    Hello,

    These strings also should be translated https://prnt.sc/1tuhw3y

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 18:16

    Hello,

    Thank you for using our theme!
    1) Could you, please, provide us with the screenshots of elements that did not change for the better understanding?
    2) Provide us with WP Dashboard access to your site to check the setting you edit.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 18:14

    Hello,

    Sorry, but we can’t log in to your Dashboard https://prnt.sc/1tuh8j5

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 18:12

    Hello,

    We have a lot of requests these days. So, we need more time. Thank you for your patience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 18:05

    Hello,

    We can’t connect to your FTP https://prnt.sc/1tugb85
    Please, make sure that you provided the correct FTP host and FTP user.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 18:00

    Hello,

    You can use WooCommerce hooks to add titles by additional customization. For example, add the below code to child theme functions.php

    add_action('woocommerce_archive_description', 'category_title_custom');
    function category_title_custom() {
    //show category title
    $term_object = get_queried_object();
    ?>
    <div class="woocommerce-category-description">
        <div class="title"><?php echo $term_object->name; ?></div>
    </div>
    <?php
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 17:48

    Hello,

    1) Check the buttons now. I have added some custom CSS to align them this way https://prnt.sc/1tueg2n

    2) Check the Lazy loading on the category page now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 17:26

    Hello,

    We don’t need cPanel. We need FTP. Please, provide us with FTP host, FTP username, FTP password.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 17:24

    Hello,

    Thank you. Passed to developers.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 16:47

    Hello,

    Thank you for using our theme.
    It’s related to WooCommerce settings, not to theme settings. Read this article https://njengah.com/disable-ship-to-another-address-option/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2021 at 16:27

    Hello,

    Looks that theme options were not imported. Provide us with WP Dashboard access to your site and we’ll help you with theme options import.

    Regards

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Viewing 30 posts - 5,011 through 5,040 (of 30,337 total)
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