Xstore Email builder - by cloudtechltd - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Olga Barlow

  • Avatar: cloudtechltd
    cloudtechltd
    Participant
    September 25, 2021 at 11:24

    Hi

    I am using Local Pickup Plus plugin, but on the order email it show only Free Pickup Location it should also show the location Name.

    See the screenshot below:
    https://paste.pics/E0ENM

    https://paste.pics/E0ENY

    As for the SKU instead of showing the Variable SKU is it possible to show the Main Product SKU ??

    Thank You

    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2021 at 15:48

    Hello,

    How does it work when our mail builder is disabled?
    Have you tried to contact support of the plugin?

    Regards

    Avatar: cloudtechltd
    cloudtechltd
    Participant
    September 27, 2021 at 08:15

    Hi Rose,

    If we disabled your mail builder we get the following information below the order details:
    Free Pickup Location
    Pickup Location: ACS Agios Nikolaos
    Address: Riga Feraiou 3 Limassol

    See the screenshot below:

    http://paste.pics/E0RQM

    Thank You

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2021 at 09:37

    Hello,

    Provide URL of your site, temporary wp-admin and FTP access. I will ask our developers to check what can be done to help you

    Regards

    Avatar: cloudtechltd
    cloudtechltd
    Participant
    September 27, 2021 at 09:44

    Thank You Rose

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2021 at 10:05

    Hello,

    What is URL of the site? Do you have a staging/test site (full copy of the live site)?

    Regards

    Avatar: cloudtechltd
    cloudtechltd
    Participant
    September 27, 2021 at 10:11

    Yes we have

    Thank You

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 27, 2021 at 13:49

    Hello,

    Contact plugin author to find out which hook do they use to display that information and then add the Hook element to your email content https://prnt.sc/1ttq68e and choose the necessary hook https://prnt.sc/1ttqaoq that plugin author tells you. Try to make the order after that and check the email.

    Regards

    Avatar: cloudtechltd
    cloudtechltd
    Participant
    September 27, 2021 at 20:45

    Hello Olga,

    I sort out the Free Pickup Location, Thank You

    But how to modify the SKU ?? instead of showing the Variable SKU in the Order email to show the main SKU Product.

    Thank You

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 28, 2021 at 14:32

    Hello,

    Unfortunately, there is no such option in our theme to choose what type of SKU to show there. It displays the variation SKU because WooCommerce adds the variation SKU by default for the product you bought.

    Regards

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