Since last friday im not able to open xtrore theme options anymore
this is what happens it opens a new screen and this screen displays a loading bubble and stays like this for hours.
Thanks for using our theme.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
Let us know the result
I disabled most of the plugins and cleared caches problem persists
Maybe someone can login and see whered i screw up
Provide temporary wp-admin and FTP access, via the Private Content area, so we can take a closer look.
hi rose you may use my login
I’ve checked your Theme Options, and it works fine. Could you record a video of the problem?
What browser do you use? Try to check from another device.
i can record a video with my phone all devices have the same issue.
and how can i post a video or screens in here?
hi rose im using chrome
and untill last friday it all functioned problemless
Ive got some screenshots but have no clue how to post them here.
in this screenshot youll see the problem on the leftscreen it shows what happens after i choose themeoptions:
Here is what we can see – https://gyazo.com/001313f07a0b5429a37c6cf18428613f Theme Options work fine.
Have you cleared cache?
Did you install an additional browser extension?
ive cleared cache multiple times and now addons were installed
this is what happens:
it happens in safari and in chrome
Provide us with FTP access to your site, please. We’ll check the issue in more detail.
im sorry my co- worker gave you the wrong details
the correct login is in the private section
ive added the ftp details in private section
had a look around myself and seems like xstore doesnt have an own folder in plugin folder.
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