Hello,
Take our apologies if you faced any inconvenience.
Could you, please, provide us with WP Dashboard access to your site and with links to pages with issues? Also, provide screenshots of the problems for better understanding.
Regards
Hello,
Take our apologies if you faced any inconvenience.
Could you, please, provide us with WP Dashboard access to your site and with links to pages with issues? Also, provide screenshots of the problems for better understanding.
Regards
Hello,
Checked your site and it’s ok https://prnt.sc/20x1jgb
Try to clear the plugin and browser cache. I suppose the cache was the reason of the issue.
Regards
Hello,
1) Provide us with WP Dashboard access to your site.
2) Add 8themes@gmail.com email to the list of developers of your Google API Console. We’ll check the setting you use there.
Regards
Hello,
Add the below IP to the whitelist:
95.158.42.168
176.98.91.92
176.98.70.120
Regards
Hello,
We don’t need access to your AWS account but to your FTP. We need FTP host, FTP password, FTP username to connect to your site using FTP client tool.
Regards
Hello,
Provide us with FTP access to your site, please. We need that in case fatal error appears.
Regards
Hello,
Keep this option disabled https://prnt.sc/20w7ug1 because it’s Alfa and causes JS errors.
Check the menu now.
Regards
Hello,
Don’t create separate topics for the same problem, please.
I don’t see the problem with the brand images anymore https://prnt.sc/20w2xxl
So, make sure that you cleared the browser cache.
Regards
Hello,
Restore backup from yesterday and then provide us with WP Dashboard and FTP access. We’ll check and help you.
Regards
Hello,
I checked the mentioned category and see that add to cart button is ok https://prnt.sc/20vwmfn
So, do you still need any help from our side?
Regards
Hello,
You are welcome.
Check this post https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
It’s for the XStore but Royal requires similar steps.
Regards
Hello,
1) Add the below code to child theme functions.php
add_shortcode('product_brand_single', 'et_product_brand_single');
function et_product_brand_single() {
global $post, $wpdb, $product;
$terms = wp_get_post_terms( $post->ID, 'brand' );
if(count($terms)>0) {
?>
<div class="product-brands">
<h4 class="widget-title"><span><?php esc_html_e('Product brand', 'royal-core') ?></span></h4>
<?php
foreach($terms as $brand) {
$image = '';
$thumbnail_id = absint( get_term_meta( $brand->term_id, 'thumbnail_id', true ) );
?>
<a href="<?php echo get_term_link($brand); ?>">
<?php
if ($thumbnail_id) :
$image = etheme_get_image( $thumbnail_id );
?>
<?php if($image != ''): ?>
<img src="<?php echo $image; ?>" title="<?php echo $brand->name; ?>" alt="<?php echo $brand->name; ?>" class="brand-image" />
<?php else: ?>
<?php echo $brand->name; ?>
<?php endif; ?>
<?php
else :
echo $brand->name;
endif; ?>
<div class="brand-description text-center">
<p><?php echo wp_specialchars_decode( $brand->description ); ?></p></div>
</a>
<?php
}
?>
</div>
<?php
}
}
2) Add below code to child theme style.css
.single-product-sidebar .sidebar-widget.product-brands {
display: none;
}
.brand-description p {
font-size: 14px;
}
3) Add below shortcode to Appearance > Widgets > Single product sidebar
[product_brand_single]
Regards
Hello,
If you use FTP metod then you can rename the old parent theme folder and then extract the new version to avoid out of date files in the parent theme.
If you copied some files to the child theme and they are out of date then you need to update them manually by adding the necessary updated code to these files in addition to your customization.
Regards
Hello,
Translation file was not synced. Check now.
Regards
Hello,
Then disable Show label option in the Newsletter element and disable the icon. Choose “On mouse out” or “Delay” for appearance. Then element will be there but invisible.
Regards
Hello,
Could you, please, explain in mode detail what exactly is wrong? Your header looks ok https://prnt.sc/20vmum3 but I don’t know what elements were there before the update. Do you have screenshot of your header before the update for better understanding?
Regards
Hello,
Oh, unfortunately, it’s known issue of the WooCommerce plugin.
We have reported about this https://wordpress.org/support/topic/uploading-of-the-logo-in-the-personalize-my-store-section-reset-theme-options/
and also a number of other users https://wordpress.org/support/topic/woocommerce-shop-deleted-my-theme-customizations/ and https://wordpress.org/support/topic/woocommerce-setup-destroyed-my-layout/
We can do nothing from our side with this. If you don’t have DB backup before the setup wizard you don’t have options to restore settings.
Regards
Hello,
Take our apologies for the inconvenience. I passed the issue to our developers. I’ll inform you once they fix the problem. It’s a compatibility issue with the SEOPress plugin.
Regards
Hello,
Issue causes by Lazy load option of the Jetpack plgin https://prnt.sc/20vksgv
I disabled that and the images are ok.
Regards
Hello,
You need to add the Newsletter element to header and then adjust it according to your needs< for example https://prnt.sc/20vj2pm
Regards
Hello,
We have fixed all the errors related to our theme files. The other errors that you provided are not related to the theme. So, contact the hosting provider to get help with them.
Regards
Hello,
Provide us with WP Dashboard and FTP access to your site, please, to check the issue and help you.
Regards
Hello,
Take our apologies for the delay in answering. Check the production site now.
Regards
Hello,
Take my apologies for the delay in answering.
Demo installed. Check now. Ignore info message about max execution time. We ask about this to avoid demo content installation issues. But everything imported fine on your site even with the existing params.
Regards
Hello,
I have installed the cache plugin.
Check the results before https://gtmetrix.com/reports/www.diamondflame.nl/DcEXjyFU/
and after https://gtmetrix.com/reports/www.diamondflame.nl/UvOtM2fP/
Regards
Hello,
Check now, please. Changes were made in theme files and we’ll include fixes in the next theme update.
Regards
Hello,
1) Fixed. Check now.
2) Go to Theme Options > Header builder > Cart > change Item Background (Hover) https://prnt.sc/20sm67i
3) Check now, please.
Regards
Hello,
The issue was caused by incorrect image settings https://prnt.sc/20smtqc
You need to use full in the image size filed, and width with px in the min-height if the banner requires min-height. But in your case, there is no need to add the min-height.
Check the log now.
Regards
Hello,
WP Dashbaord user that you provided does not have admin permissions and we can’t check the backend. Please, fix that and reply back.
Regards
Hello,
Fixed.
Regards