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Support Feed back Cloudinary Plugin Image Hover Effect Product shop page

This topic has 5 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Oliver Theiß

Oliver Theiß

Participant

November 23, 2021 at 12:13

hello all,
i have received feedback from the plugin support.

Can you adjust this to make it work? :/
Attached is the reply from support:

Looking into it – it looks it is actually the theme that has an issue here. The data-images attribute holds the data for your slider. The thing is, the slider doesn’t support having commas in the URL as it is parsing this attribute to display it.

you will need to contact the theme to handle this properly.

our URLs are using parameters separated by commas to optimize the assets. This is a common practice for products like us. The theme is not parsing properly the data-images , there is nothing we can do on our side as we can’t change the code theme.

———————————————————

https://www.deinfitnessfreund.de/wp-content/uploads/2021/10/Slider-fehler.png

Please, contact administrator
for this information.

#309600 Copied Theme version: Version: 8.0.9 WooCommerce version: Version 5.9.0

4 Answers

Olga Barlow

Support staff

November 23, 2021 at 17:15

Hello,

Provide us with FTP access, please.

Regards

#309638 Copied

Oliver Theiß

Participant

November 23, 2021 at 17:35

Hello,

thank you and have a nice evening

see privat content area please

Please contact administrator
for this information.

#309641 Copied

Olga Barlow

Support staff

November 24, 2021 at 16:57

Hello,

Check now, please. Changes were made in theme files and we’ll include fixes in the next theme update.

Regards

#309753 Copied

Oliver Theiß

Participant

November 24, 2021 at 20:16

Hallo Olga,
many thanks!

you really make a lot possible …

I wish you a good week and stay healthy

Lg OLiver

#309759 Copied
Tagged: cloudinary, feedback, image hover effect, plugin, product shop page, support, woocommerce wp templates
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Support Feed back Cloudinary Plugin Image Hover Effect Product shop page

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