I’m reaching you, cause I just saw a bug on my website.
When I open the shop page, and click “quick view” button on a variable product, the lateral tab asks me to choose options for this product, but nothing happns.
On single products, the add to cart product works perfectly though.
Any Idea how I can solve this issue?
here’s the link to the capture I made : https://ibb.co/T2yGpvt.Site URL: hidden Theme version: 8.0.9 WooCommerce version: 5.9.0
Thanks for using our theme.
1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem. Let us know the result.
2/ Provide temporary wp-admin and FTP access, so we can take a closer look.
We tried the instructions indicated but without success, I put you the information for access to the site.
Thank you in advance.
WP Dashbaord user that you provided does not have admin permissions and we can’t check the backend. Please, fix that and reply back.
Yes it works because you are not on a variable product.
It’s with variable products that it doesn’t work.
Sorry for the delay in answering. Please describe step by step with screenshots what should we do to be able to see the problem, and the desired result. Use Lightshot screenshot or Gyazo tool to share links to your screenshots.
I will share the step by step screens:
1) We click on the quick preview button of a product in the home page.
2) A pop up opens on the right side with the product information inside. There are 2 buttons “Select Options” and “Choix des options”, when clicked there is no action taken. This should normally open a menu or redirect to the product page. This problem is only present for products with variations.
Thank you for your help,
Thank you very much for the explanation. Please update the theme – https://xstore.helpscoutdocs.com/article/63-theme-update and Core plugin – https://xstore.helpscoutdocs.com/article/37-plugins-update
If this doesn’t help, reply back and this problem will be passed to our developers team.
Thank you for your answer. We have updated the theme (XStore Core 4.0.10 and XStore 8.0.10) and the problem is still there. Thanks
Thanks for the reply. Our dev team will back to works after the weekend. I will let you know their answer. Please do not change access.
Hello, Indeed, we can now click the button as intended, but another problem came out with that. All variations now appear on the shopping list, only the main product is supposed to appear. I sent you a screenshot of the new problem.
link here : https://ibb.co/SJ1LFq0
1/ Disable “Show Variations As Simple Products (Beta)” via Theme options
2/ One of our developers will check it
Thanks a lot !
Seems good to me, both problems are fixed now, thank you a lot 🙂
You must be logged in to reply to this topic.Log in/Sign up
One standard license is valid only for 1 project. Running multiple projects on a single license is a copyright violation.