Server Requirements – Max execution time: min(120-180)

This topic has 34 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

  • Avatar: Aswin
    Aswin
    Participant
    November 23, 2021 at 15:22

    Hi, I installed the theme and when I imported demo, it says “Before using theme, first of all, make certain that your server and WordPress meet theme’s requirements. You can change them by yourself, or contact your hosting provider with a request to increase the following minimums.”

    I have contacted the hosting provider and they fixed the problem. But it happened again and then it fixed again and then it happened again. It happened three times after it fixed 2 times. What should I do with this? Thank you

    33 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 23, 2021 at 18:01

    Hello,

    Provide us with WP Dashboard access and also let me know what demo do you want to install and what page builder do you prefer: WPBakery or Elementor?

    Regards

    Avatar: Aswin
    Aswin
    Participant
    November 23, 2021 at 18:05

    I want to import cosmetics demo and i prefer the elementor. Is it not possible if I do the installation myself? Thank you.

    Avatar: Aswin
    Aswin
    Participant
    November 23, 2021 at 18:07

    I have reinstalled my wordpress, and now the xstore theme hasn’t install yet.
    I want to import cosmetics demo and i prefer the elementor. Is it not possible if I do the installation myself? Thank you.

    Avatar: Aswin
    Aswin
    Participant
    November 23, 2021 at 19:21

    Ok.

    Please contact administrator
    for this information.
    Avatar: Aswin
    Aswin
    Participant
    November 23, 2021 at 22:16

    Hello have you installed it? 

    Avatar: Aswin
    Aswin
    Participant
    November 23, 2021 at 23:35

    Hello. Have you installed it? I need to know. Thank you.

    Avatar: Aswin
    Aswin
    Participant
    November 24, 2021 at 09:58

    Hello could you please respond. Thenk you

    Avatar: Aswin
    Aswin
    Participant
    November 24, 2021 at 15:53

    Hello I’ve been waiting but no response. Can I apply for a refund?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 25, 2021 at 09:57

    Hello,

    Take my apologies for the delay in answering.
    Demo installed. Check now. Ignore info message about max execution time. We ask about this to avoid demo content installation issues. But everything imported fine on your site even with the existing params.

    Regards

    Avatar: Aswin
    Aswin
    Participant
    November 26, 2021 at 08:20

    Hello thank you for your help. Will the server requirement (max execution time) not be a problem that can cause errors on my website or if i want to install another demo? because I compared the display that you installed with the demo display in the example on your website and it looks a little different.Thank you.

    Avatar: Aswin
    Aswin
    Participant
    November 26, 2021 at 08:36

    Hello I found some differences in demo you installed on my website with the example demo from yours. I dont find categories menu, special offer on mine. Also those cause some display different with yours. Thank you

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 26, 2021 at 09:47

    Hello,

    Did you change the WP Dashboard password? Can’t log in to check the mentioned things.
    If you want to install the other demo then just press the Next button when you get the server requirements notification https://prnt.sc/20x8cxg

    Regards

    Avatar: Aswin
    Aswin
    Participant
    November 26, 2021 at 09:56

    Hello yes i changed the password. I will change it again if you want to check the issues again. As I said, there are some differences between my site with the example demo in yours.
    Thank you

    Avatar: Aswin
    Aswin
    Participant
    November 26, 2021 at 09:58

    I have change the password again. Please use the password I gave you if you want to log in. Thank you.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 26, 2021 at 14:20

    Hello,

    I see that header is in place now.
    About categories and special offers widget: sidebar area was missing in the element settings. I edited page using Elementor > edited the sidebar element in the page content and chose Home page sidebar widget area to show there. Check now. Let me know what other things you found missing on your site.

    Regards

    Avatar: Aswin
    Aswin
    Participant
    November 28, 2021 at 09:03

    Hello thank you for your help. I will do check it.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2021 at 10:58

    Hello,

    You’re welcome. Have a nice day!

    Regards

    Avatar: Aswin
    Aswin
    Participant
    December 22, 2021 at 13:34

    Hello, how can I update the theme?
    I have tried update it, but cause the theme error.
    The display becomes the wordpress display like I first install it.
    Thank you.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 22, 2021 at 17:58

    Hello,

    Provide us with the error that you get while updating theme. Also, provide us with WP Dashboard and FTP access to check and help you.

    Regards

    Avatar: Aswin
    Aswin
    Participant
    December 26, 2021 at 08:19

    There was an update for the theme. But when I updated it, the theme display becomes like I first installed wordpress.

    Please contact administrator
    for this information.
    Avatar: Aswin
    Aswin
    Participant
    December 26, 2021 at 09:11

    And how to make a sign up account when hit my account menu? It is only display login page.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2021 at 11:36

    Hello,

    1/

    But when I updated it, the theme display becomes like I first installed wordpress

    – sorry, but this is a bit unclear for me. Do you have any screenshots? Have you followed out docs https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update ?
    As I can see, you are using 8.0.10 version of the theme, do you need our assistance to update it to 8.0.11? We can do this. Provide FTP access also. If you don’t know what is FTP then contact your hosting provider. They will give you access.
    2/ To enable registration, navigate to Settings > General > Membership and mark Anyone can register, then go to Woocommerce > Settings > Accounts > Customer registration > Enable customer registration on the “My account” page.
    Read more about settings – https://docs.woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings
    FaceBook and Google login – https://xstore.helpscoutdocs.com/article/87-facebook-login

    Regards

    Avatar: Aswin
    Aswin
    Participant
    December 26, 2021 at 15:45

    I meant the update didn’t success. And that caused the display of my website back to the display like I first installed the wordpress (wordpress default theme). But than I restored it to the previous display using the back up files.
    I want to ask you how to update the theme successfully if the update released? Could it updated automatically or should I update it manually?

    Avatar: Aswin
    Aswin
    Participant
    December 26, 2021 at 18:23

    Please check the FTP Access

    Please contact administrator
    for this information.
    Avatar: Aswin
    Aswin
    Participant
    December 27, 2021 at 06:59

    Hello, have you updated the theme via FTP access?
    Please response. Thank you.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2021 at 09:06

    Hello,

    Sorry for the delay in answering.
    You provided FTP to empty directory https://prnt.sc/24rk1lc We need FTP access to your WP installation.

    Regards

    Avatar: Aswin
    Aswin
    Participant
    December 27, 2021 at 11:04

    Please try this one. Thank you.

    Please contact administrator
    for this information.
    Avatar: Aswin
    Aswin
    Participant
    December 27, 2021 at 11:35

    If it still empty directory, also please try this one. Thank you.

    Please contact administrator
    for this information.
    Avatar: Aswin
    Aswin
    Participant
    December 27, 2021 at 14:55

    Hello, have you tried the other FTP acces I gave? Also have you updated the theme? Please respond. Thank you

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