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Topic: Site updated to V. 4.0.10 and was a critical error.

daniel sanders

Participant

November 25, 2021 12:22 pm

Hello Support,

Auto update switched to version 4.0.10 and woke up today with critical error and site not working.
Site URL: hidden
Theme version: 4.0.10
WooCommerce version: 5.9.0

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support staff only.

#309816 copied to clipboard

Olga Barlow

Support staff

November 25, 2021 12:37 pm

Hello,

Restore backup from yesterday and then provide us with WP Dashboard and FTP access. We’ll check and help you.

Regards

#309817 copied to clipboard

daniel sanders

Participant

November 25, 2021 1:49 pm

Ok

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support staff only.

#309824 copied to clipboard

Olga Barlow

Support staff

November 25, 2021 1:51 pm

Hello,

Provide us with FTP access to your site, please. We need that in case fatal error appears.

Regards

#309825 copied to clipboard

daniel sanders

Participant

November 25, 2021 1:53 pm

Please see private

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support staff only.

#309826 copied to clipboard

Olga Barlow

Support staff

November 25, 2021 2:09 pm

Hello,

We don’t need access to your AWS account but to your FTP. We need FTP host, FTP password, FTP username to connect to your site using FTP client tool.

Regards

#309827 copied to clipboard

daniel sanders

Participant

November 25, 2021 3:14 pm

Hello, we lost our dev and we do not have a dev working for us at the moment. I spoke to a friend and they said they need to add your ip to aws for you to access ftp.

#309835 copied to clipboard

Olga Barlow

Support staff

November 25, 2021 3:54 pm

Hello,

Add the below IP to the whitelist:
95.158.42.168
176.98.91.92
176.98.70.120

Regards

#309838 copied to clipboard

Olga Barlow

Support staff

November 26, 2021 10:07 am

Hello,

What version of PHP do you use? I suppose it’s 7.0. So, update it to 7.3 or greater https://wordpress.org/about/requirements/ . That will fix your error.

Regards

#309907 copied to clipboard