Site updated to V. 4.0.10 and was a critical error.

This topic has 9 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Olga Barlow

  • Avatar: daniel sanders
    Daniel Sanders
    Participant
    November 25, 2021 at 12:22

    Hello Support,

    Auto update switched to version 4.0.10 and woke up today with critical error and site not working.

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 25, 2021 at 12:37

    Hello,

    Restore backup from yesterday and then provide us with WP Dashboard and FTP access. We’ll check and help you.

    Regards

    Avatar: daniel sanders
    Daniel Sanders
    Participant
    November 25, 2021 at 13:49

    Ok

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 25, 2021 at 13:51

    Hello,

    Provide us with FTP access to your site, please. We need that in case fatal error appears.

    Regards

    Avatar: daniel sanders
    Daniel Sanders
    Participant
    November 25, 2021 at 13:53

    Please see private

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 25, 2021 at 14:09

    Hello,

    We don’t need access to your AWS account but to your FTP. We need FTP host, FTP password, FTP username to connect to your site using FTP client tool.

    Regards

    Avatar: daniel sanders
    Daniel Sanders
    Participant
    November 25, 2021 at 15:14

    Hello, we lost our dev and we do not have a dev working for us at the moment. I spoke to a friend and they said they need to add your ip to aws for you to access ftp.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 25, 2021 at 15:54

    Hello,

    Add the below IP to the whitelist:
    95.158.42.168
    176.98.91.92
    176.98.70.120

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 26, 2021 at 10:07

    Hello,

    What version of PHP do you use? I suppose it’s 7.0. So, update it to 7.3 or greater https://wordpress.org/about/requirements/ . That will fix your error.

    Regards

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