Hello,

We have a lot of clients and we want to help all of them, it caused some delay in answering. Hope you understand.

First of all, please, use child theme if you want to implement some changes in our template. Move all the changed files in child theme folder to avoid problems with next theme update! It’s bad practice to change the parent theme files directly.

If you check product-image.php file that you have changed you’ll see the owl carousel script at the end of the file. Comment out line 175 //e.preventDefault(); . It should help you.

Regards,
Olga Barlow

Hello,
You need to alter etheme_woocommerce_best_selling_products shortcode. Edit idstore/code/woo.php (lines 937-984) replace by following code:

function etheme_woocommerce_best_selling_products( $atts ){
    global $woocommerce_loop;

    extract( shortcode_atts( array(
        'limit'         => '12',
        'columns'       => '4'
        ), $atts ) );

    $args = array(
        'post_type' => 'product',
        'post_status' => 'publish',
        'ignore_sticky_posts'   => 1,
        'posts_per_page' => $limit,
        'meta_key' 		 => 'total_sales',
    	'orderby' 		 => 'meta_value',
        'meta_query' => array(
            array(
                'key' => '_visibility',
                'value' => array( 'catalog', 'visible' ),
                'compare' => 'IN'
            )
        )
    );

  	ob_start();

	$products = new WP_Query( $args );

	$woocommerce_loop['columns'] = $columns;

	if ( $products->have_posts() ) : ?>
	
        <div id="products-grid" class="products_grid products-list row rows-count<?php echo $columns ?>">
    		<?php while ( $products->have_posts() ) : $products->the_post(); ?>
    	
    			<?php woocommerce_get_template_part( 'content', 'product' ); ?>
    
    		<?php endwhile; // end of the loop. ?>
		</div>
		<div class="clear"></div>
        <script type="text/javascript">imageTooltip(jQuery('.imageTooltip'))</script>
		
	<?php endif; 

	wp_reset_query();
	
	return ob_get_clean();
}

Regards,
Olga Barlow

Hello,

I see you have a problem with installation of theme version. Please, update your theme to version 1.1 (available on ThemeForest) and install FullWidth version again. Or provide your admin panel and FTP accesses and we’ll update theme and install versions for you.

Regards

Hello,

Problem was related to old version of plugins. You did not update them. Check your site now.
Also I would recommend to update also theme to latest version. Watch the video tutorial how to do it.

Regards,
Olga Barlow

Hello,

Please, describe your issue in details. What version of WordPress do you use?

Regards,
Olga Barlow

Hello,

You need to edit your portfolio page title to change breadcrumbs.
When you decide to update theme, you need save that file on your local machine or in any other place first. Then update theme and after update replace updated file by file that was saved.

Regards,
Olga Barlow

Hello, @nicolas.w.fisher@gmail.com,

You need to enter your purchase code (https://www.8theme.com/download-plugins/) to be able to create topics on support forum and get plugin updates.

If you use PHP 5.3 or higher, but still see the error, please, provide admin panel and FTP accesses in Private Content area.

Regards,
Olga Barlow

Hello,

I have checked your site and don’t see any notice. And also don’t see problems with these plugins.
Anyway, you need to contact with plugin authors to fix problems related to third-party plugins included in our theme.

Regards,
Olga Barlow

Hello,

Problem caused by compatibility with third-party plugin – Meta Slider. We replaced your slider by image and seems everything works fine. Check, please.
And we would recommend you to use Static Block & Visual Composer to create footer, because you may lose some styles for some elements.

Regards,
Olga Barlow

Hello, @samanders,

Sorry for delay. To import Essential Grid you may use woopress_ess_grid.json file (in Documentation folder). Sliders, demo products, few pages will be imported after base demo content installation https://www.8theme.com/demo/docs/woopress/index.html#!/demo_data_installation

Provide admin panel access and we could check if everything was installed correctly.

Regards,
Olga Barlow

Hello,

We have checked our theme with latest version of WP All Import plugin and did not face mentioned issues. So, I have also updated this plugin on your site. Check it now, please. Do you still have any issues?

If you need some additional pages from our demo we could send you xmls of necessary pages, just tell us which one you need.

About layout changes: you can’t change Header Type, but you can change breadcrumbs type, use different menu for different pages, disable/enable page headings for different pages etc. All available options for each page you can find in Page Layout settings (Pages > edit page > area at the right sidebar)

Regards,
Olga Barlow

Hello, @csoole,

Sorry for this inconvenience, we have sent missing file to your email.

Regards,
Olga Barlow

Hello,

PSD files were sent. Check your e-mail, please.

Regards,
Olga Barlow

Hello, @ziloub,

Please, check your slider with default theme. If this issue is present with default theme too you need to contact with plugin author, because we can’t provide advanced support for third-party plugins included in our theme. Plugin author will be able to help you faster and if this is plugin bug he need to fix this in update, so you won’t face it again when update plugin.

Regards,
Olga Barlow

Hello,

Take our apologies for the delay.
You can find code in royal/framework/theme-functions.php, lines 1241-1245. Delete it if you don’t need this information.

Regards,
Olga Barlow