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Tab and map elements sometimes refuses to load

This topic has 32 replies, 7 voices, and was last updated 9 years, 3 months ago ago by Eva Kemp

mozmocreative

Participant

December 10, 2014 at 04:15

I have tabs setup, and sometimes the page finishes loading but only the tab titles show.. the tabs aren’t functional and the content just doesn’t show up (the timetable you see in the screenshot is outside of the tab element, not part of the tab content)

I’m having the same issue with Google maps – sometimes they show up, sometimes they don’t. Why?

How can I stop this happening? This is a pretty crucial part of the website.. please make sure none of your CSS fixes have possibly done this?

Screenshot: http://i.imgur.com/L3YTsPW.png

Please, contact administrator
for this information.

#28780 Copied

31 Answers

Eva Kemp

Support staff

December 10, 2014 at 09:58

Hello,

Please update the theme to 1.5.2 version that has been recently released.

Thank you.
Regards,
Eva Kemp.

#28799 Copied

mozmocreative

Participant

December 12, 2014 at 04:04

Hi,
I’ve updated, cleared cache, and this issue persists. I need you to understand that when the tabs don’t load ANY of the content.. anyone browsing the website can’t see:

Gym address and contact details, google map, pricing options and how to join, photo gallery, open hours, and a contact form. ALL OF THIS!

ALL OF THIS is in the tabs, and half the time the tabs aren’t loading.. It’s REALLY important I fix this. Everything on this website is ready, we are READY to launch, but we can’t launch it until I have this issue fixed!!

Look at my screenshot. None of this content is loading! But it’s only some of the time, the other times it loads fine! The exact same thing is happening with Google Maps elements
http://i.imgur.com/CLnQT4m.png

Please, contact administrator
for this information.

#29169 Copied

AlchemicDesign

Participant

December 13, 2014 at 21:31

Same problem on the Contact page with the Map and on the product page with the product tabs:
http://testing.craigjohnsoninternational.com/contact/

http://testing.craigjohnsoninternational.com/shop/cheaney-reins/

For the product page tabs, I notice the tabs not working only for the variable products. The rest seem to work ok.

Hope these issues fall under the same topic. If not I’ll create another.

#29432 Copied

Eva Kemp

Support staff

December 15, 2014 at 09:23

Hello @AlchemicDesign,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#29472 Copied

AlchemicDesign

Participant

December 15, 2014 at 10:17

Hi, Eva,

It seems the contact page has regained it’s functionality and I’m not getting the goole is not defined error.
However, on the only variations product I have added, the tabs are still not functional.

http://testing.craigjohnsoninternational.com/shop/cheaney-reins/

I see an error in the Product Variations Images on the etheme.js script.

Here are my login details:

Please, contact administrator
for this information.

#29490 Copied

bdavis

Participant

December 17, 2014 at 09:43

I am having the same problem with variable products.

#29984 Copied

bdavis

Participant

December 17, 2014 at 18:43

I rolled back to 1.5.1 and my tabs on variable products are now back working.

#30104 Copied

Eva Kemp

Support staff

December 17, 2014 at 21:05

Hello @AlchemicDesign,

I’ve updated etheme.js file.
Please check the tabs now and clear browser cache before.

Thank you.
Regards,
Eva Kemp.

#30145 Copied

mozmocreative

Participant

December 18, 2014 at 01:18

Hi, can I remind you I’m still having this issue too… it hasn’t actually been fixed, and it’s preventing the site from being launched!!!

Obviously it’s temperamental like my parallax backgrounds issue, so if you go to the site now there’s a good chance my tabs will show up, but half the time they don’t..

You seem to be selective with who you respond to and help here. My last post above didn’t even get a response, you just helped the others..

#30183 Copied

Robert Hall

Support staff

December 18, 2014 at 08:25

Hello mozmocreative,

Sorry for long delay, but I’ve checked your site with tabs in different browsers and it’s works well now.

Regards,
Robert Hall.

#30193 Copied

AlchemicDesign

Participant

December 18, 2014 at 08:26

@mozmocreative I’m sorry about this. I didn’t mean to get all the attention for myself. If you want to I can send you the fixed etheme.js file. Maybe it will solve your problems too. I’m still not sure if we have the same problem, though.

#30194 Copied

bdavis

Participant

December 19, 2014 at 20:50

Can someone please look at my site. I have the info in the private area. I just can’t seem to get the tabs on the products to work no matter what I try.

Please, contact administrator
for this information.

#30528 Copied

AlchemicDesign

Participant

December 19, 2014 at 21:27

@bdavis you can try replacing your etheme.js file with this one:
http://testing.craigjohnsoninternational.com/wp-content/themes/royal/js/etheme.js

It’s the one that fixed my tabs.

#30530 Copied

bdavis

Participant

December 19, 2014 at 21:32

@AlchemicDesign Thanks I will have to check it out.

#30531 Copied

Eva Kemp

Support staff

December 19, 2014 at 21:49

Hello @bdavis,

The problem is caused by Radar plugin. I’ve disabled it and tabs are working. Please check and clear browser cache before.

Thank you.
Regards,
Eva Kemp.

#30532 Copied

bdavis

Participant

December 19, 2014 at 21:52

Thanks, I looked at it and it is working good now. Thanks. Also, can you update the Visual Composer and Master Slider plugins?

#30533 Copied

AlchemicDesign

Participant

December 19, 2014 at 21:56

@bdavis, in order to update those, you’ll need to buy a license for them.
http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431
http://codecanyon.net/item/master-slider-wordpress-responsive-touch-slider/7467925

#30534 Copied

bdavis

Participant

December 19, 2014 at 21:58

@alchemicdesign the support staff has updated most other people’s sites as per other threads in the support forum.

#30535 Copied

Eva Kemp

Support staff

December 19, 2014 at 22:45

Hello @bdavis,

The plugins have been updated for you.

Thank you.
Regards,
Eva Kemp.

#30537 Copied
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