Hello,

From our side, when we want to proceed to checkout it goes to https://www.horseflydigital.com/ shows default theme and another site no matter what theme is enabled ( our or default Twenty Fourteen). Is it right? How we could check order problem if we even can’t finish checkout?

Regards,
Olga Barlow

Thank you! )))) Have a nice Christmas too.
Would be very appreciate if you leave a rating for our theme.

Regards,
Olga Barlow

Hello, @slidebird,

Sorry for delay.
Problem with mobile version was caused by your custom code:

.container, .navbar-static-top .container, .navbar-fixed-top .container, .navbar-fixed-bottom .container {width: 955px;}

.boxed .page-wrapper {
width: 1030px;
margin: 0 auto;
box-shadow: 0 1px 6px;
-webkit-box-shadow: 0 1px 6px;
}

If you change the width of container you need to keep in mind responsiveness and use media queries. For example:
@media (min-width: 976px){.container, .navbar-static-top .container, .navbar-fixed-top .container, .navbar-fixed-bottom .container {
width: 955px;
}}
We have fixed it on your site. Check, please. Is mobile version fine for you now?
Also it’s not possible to disable only mobile responsive. You can either disable responsive at all or use it for all devices.

Regards,
Olga Barlow

Hello, @mozmocreative,

We are very sorry that you feel this way! There are lot of requests on our forum that cause some delay in answering.

We want to help you, but every time when we see your site it looks fine. We checked parallax in Chrome on Mac and Windows, it works like a charm. We are confused what could be the reason of your issue from your side.

Parallax effect is Ultimate Addons for VC plugin feature, that’s why problems related to compatibility with old versions of browsers should be addressed to plugin author, because we can’t make any changes in plugin files.

Regards,
Olga Barlow

Hello, @VivaDigital,

You’re right, we’ll add note that you need to save menu to see anchor field. But I don’t understand your problem with navigation. I have added menu item About ( Custom Link! ) and it works fine.
So, to create one page menu you need:
1) Create one page, add anchors to rows.
2) Create menu: use Links to add menu items with anchors (not Pages!). Save menu.
3) Add anchors to menu items.
4) Select menu for One page

Regards,
Olga Barlow

Hello, @mleihs,

The same thing was with Portfolio. It was fuzzy. Please, edit your translation file with PoEdit. Select gold string, translate it and press “Fuzzy” button after that. String will change its color to black (it means that translation is correct and should be applied). Do it for all fuzzy lines which you need to translate.

At present Portfolio and Home are translated, aren’t they? Or send me the link to page where untranslated words still persist.

Regards,
Olga Barlow

Hello, @mleihs,

Problem with your translation related to unfinished translations. See

Home string (and also categories and quantity and other 299 lines with gold color) were marked as unfinished. As a rule fuzzy string is a message which has been automatically translated, thus it may be wrong. That’s why such translation is not displayed. You need to mark it as finished if you want to apply this translation.

Regards,
Olga Barlow

Hello,

Did you make any changes in template files? Can we update your theme?
Please, provide FTP access, we’ll update theme and check your issues.

Regards,
Olga Barlow

Hello,

Could you tell us what version of Safari do you use? We have checked in 7.0, 8.0 and now video is playing fine. We have updated Revolution Slider to latest version.

Regards,
Olga Barlow

Hello,

We have released updated version 1.5.2. You can find it on ThemeForest. Please, update theme.

Regards,
Olga Barlow

Hello,

Please, wait next theme update. This issue will be fixed.

Regards,
Olga Barlow

Hello,

Return to previous page uses back() method and loads the previous URL in the history list. But if you enable Ajax filter for shop page it means that page is not reloaded. So, either disable Ajax Filter (Theme Options > Shop > Enable Ajax Filter > Off) or hide Return to previous page link.

Problem on My Account page was fixed, check.

Regards,
Olga Barlow

Hello, @UrbnDesignz,

Problem is caused by Master Slider. We have disabled it for product slider. Please, don’t replace product slider in product single page with Masterslider, use our default.

Regards,
Olga Barlow

Hello,

Due to your server settings we don’t have permissions either create new file or edit existing. We need to be able to edit files to find what causes your issue.

Besides, please, install default WP theme and check if images are ok when it is activated.

Regards,
Olga Barlow

Hello,

Problem caused by your WP Fastest Cache plugin. Seems it’s not compatible with VC. Disable it.

Regards,
Olga Barlow