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Viewing 30 posts - 271 through 300 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 12:44

    Hello,

    Keep this option disabled https://prnt.sc/3rdYNPOTf0U9 (Theme Options > WooCommerce > Shop > Product styles).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 12:43

    Hello,

    1) How did you migrate from one domain to another one? Use the Duplicator plugin to move from one domain to another one with a replacement domain in all the necessary places in the DB to the new one. If you replace information in DB tables manually you may face issues with the broken headers or something because the data there is very sensitive.
    You did not provide any attachment or link to your screenshot, so I’m not very sure what images are still wrong. Are you talking about the header logo? Then go to Theme Options > Header builder > remover the logo and add that again, save settings.

    2) Follow the docs to translate the theme and also the XStore core plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    We already have some Chinese translations, so you can download these translations and place them to appropriate folders https://www.8theme.com/glotpress/projects/xstore/

    Or provide us with WP Dashboard access and we’ll help you with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 12:35

    Hello,

    Because of your custom CSS https://gyazo.com/f935ae30e6101ed60ac87ea43945675c
    Why do you add display none for the description if you don’t want to hide that?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 12:27

    Hello,

    Take our apologies for the delay in answering because of the weekend.

    Do you have any server cache or CDN? Because no matter what I change on your site I don’t see any changes (neither style changes nor optimization changes)

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 11:44

    Hello,

    We don’t have settings for this but it’s possible to customize by minor custom CSS. Provide us with the mockup of the styles that you try to achieve and we’ll send you custom code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 11:42

    Hello,

    I see that you added a shortcode to the shop page banner content https://prnt.sc/05YoXoqyNjKy and it displays on the shop page. But I don’t see any product category with the banner in the description, only texts https://prnt.sc/00-UQ61BNwcf
    If you want to show a banner on the product category then add the banner shortcode to the product category description.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 11:37

    Hello,

    Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 11:11

    Hello,

    Edit your header settings according to your needs https://recordit.co/Vn8iAIjcht
    After that save settings and clear the cache to apply changes because you use the cache plugin. Everything works ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 11:03

    Hello,

    1) Fixed. Check now, please.
    2) Edit the element > Style tab > edit icon color, icon hover color, and active icon color according to your needs https://gyazo.com/b11702538d32136683d93202eac74d6e
    3) We don’t have a search by tags, unfortunately. So, you can try to implement that by additional customization if you have PHP skills or look for the third-party plugin that has such a feature and replace the existing search with the plugin search form.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 10:52

    Hello,

    Added below code to Royal > Custom CSS to fix the issue

    table.variations label {
        font-size: 1.07142857rem;
        line-height: 1;
        font-weight: 500;
        text-transform: uppercase;
        color: #000;
        margin: 0 0 12px;
        letter-spacing: 1px;
        text-align: left;
    }
    
    table.variations .label {
        width: 100%;
        display: block;
        padding: 0;
        text-align: left;
        border: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 10:47

    Hello,

    I have removed the mentioned plugins and installed them again from Royal > Install Plugins to install the latest version of the WPBakery and Revolution slider plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 10:40

    Hello,

    Fixed. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 10:24

    Hello,

    Search includes search by product description by default, for example, https://prnt.sc/DBme8BMsKKfY
    But what do you mean by “their specifications of the product”?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 10:21

    Hello,

    I added the below code to Theme Options > Custom CSS to avoid stretching of the single product image

    .swipers-couple-wrapper.woocommerce-product-gallery .swiper-wrapper img {
        width: auto;
    }

    and reduced the size of the image in Theme Options > WooCommerce > Images > Main Image Width > 500.

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 10:15

    Hello,

    You can set the body text size and styles from Theme Options > Typography, but don’t forget units when you set the font-size, for example, 16px or 1rem etc.

    Provide us with a link to a page where you have an unordered list to check the space and help you with custom CSS.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 10:08

    Hello,

    Probably you tried to edit the page using Gutenberg editor or something. Don’t do this. Edit page using Elementor editor only. I restored the previous revision of your home page and the Elementor editor works ok. Try now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 09:49

    Hello,

    If the theme was the reason of the issue then you would have bad speed results always. In case sometimes it’s good, sometimes it’s bad then server response time or something other is the reason of the issue. Contact your hosting provider with this question because we can do nothing with this from the theme side, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 09:45

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please.
    The issue could be related to your .htaccess settings. Do you have any rules for the images in that file?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 09:38

    Hello,

    Yes, you still need that for the mobile device.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 09:34

    Hello,

    Do you want to have the white bg color for the mobile and a dark one for the menu icon, right https://prnt.sc/8Nzzv_Hudp5b ?

    Could you, please, provide us with the WP Dashboard access to your site to check the mobile header settings that you use (Theme Options > Header builder > Mobile > Main header > Bg color and text color)?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 09:29

    Hello,

    As I can see you did not add the mentioned code to the suggested are. Once I added https://prnt.sc/rGHlS60ibLtz fields displayed the following way https://prnt.sc/Srm7iTpI9t9R

    Is that what you want?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 09:25

    Hello,

    We are glad to hear that you sorted it out. May we know what caused the problem for you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 09:24

    Hello,

    1) Never place translation files into the Author directory https://prnt.sc/gZZkroUSx7sp because you will lose your translation after a theme or plugin update. MOve translation files to the System or Custom directory https://recordit.co/Qwy5BKiogY

    2) Translate all the missing strings in the XStore core plugin translation files https://recordit.co/pJyHJsB5kp
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2022 at 09:13

    Hello,

    It’s because of your custom CSS

    https://prnt.sc/OyFX-mHHUByr
    https://prnt.sc/LTeklgZeEfWT

    If you want to make line-height bigger for these titles then you may add next custom CSS

    .content-product .product-title {
        --product-title-line-height: 5ex;
    }

    Example:
    https://gyazo.com/9db2d9751b2f919bd2063a1b4cbc1a77

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2022 at 17:29

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2022 at 13:36

    Hello,

    Provide us with FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2022 at 13:11

    Hello,

    Thank you very much that you shared your solution.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2022 at 13:10

    Hello,

    I have added the below code to Theme Options > Custom CSS

    .page-heading{
        background-size: cover;
    }

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2022 at 12:20

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2022 at 12:20

    Hello,

    You are welcome.

    Regards

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    Viewing 300 results - 271 through 300 (of 30,391 total)
Viewing 30 posts - 271 through 300 (of 30,391 total)
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