Unable to open shop categories by clicking on individual images

This topic has 13 replies, 3 voices, and was last updated 1 year, 8 months ago ago by Olga Barlow

  • Avatar: densitysk
    densitysk
    Participant
    June 10, 2022 at 14:13

    Hi,

    I have noticed one MASSIVE problem on my website. Customers are unable to open individual categories on the shop page, as if there were no links upon clicking on the category images

    Can you please check?

    Only way for me or visitors to get to the individual categories is to go via the header menu.

    Kind regards
    Michal

    Please, contact administrator
    for this information.
    12 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 10, 2022 at 14:44

    Hello,

    Fixed. Clear cache and check now, please. Do not activate Sticky sidebar for Off-Canvas type (Theme Options > WooCommerce > Shop page Layout)

    Regards

    Avatar: densitysk
    densitysk
    Participant
    June 10, 2022 at 15:18

    hi,

    thanks. But that is more a workaround and not a fix

    The off-canvas sidebar has been working all along and was a nice and clean way to show or hide filtering options. And at least a few updates ago it was working without any issues and with caching enabled.

    Now it is all messed up and shown on the bottom of the page

    Screenshot
    https://ibb.co/8xBFzY0

    Do you have a fix for that?

    Avatar: densitysk
    densitysk
    Participant
    June 10, 2022 at 15:32

    and from some testing and what I could test on various browsers and devices it is broken only on desktop. On mobile the off-canvas sidebar works normally

    cache has been cleared and the issue persists also with caching plugin disabled.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2022 at 07:10

    Hello,

    Please provide FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2022 at 09:36

    Please clear all cache (plugin and browser) and check now. If this doesn’t help, provide FTP access, and change permission for the user so we can clear Rocket cache https://prnt.sc/G_LMlj8zrL08

    Regards

    Avatar: densitysk
    densitysk
    Participant
    June 12, 2022 at 11:27

    HI,

    all cache in the plugin and browsers has been cleared. Now I do see the content of the sidebar hidden from underneath the product but the sidebar cannot be opened at all – the element is unclickable

    Screenshot below>
    https://ibb.co/g7Ntb28

    web and ftp access in PM

    Kind regards
    Michal

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2022 at 11:58

    Please check FTP access, we can’t connect – https://prnt.sc/FhZI-DnQGGQ-

    Regards

    Avatar: densitysk
    densitysk
    Participant
    June 13, 2022 at 07:44

    hi,

    please check again. Geoblock has now been turned off. The login is working (already tested)

    Kind regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 13, 2022 at 11:37

    Hello,

    Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 13, 2022 at 13:02

    Hello,

    Fixed. Check now, please.

    Regards

    Avatar: densitysk
    densitysk
    Participant
    June 13, 2022 at 13:58

    thank you. it seems to be working now.
    kind regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 13, 2022 at 17:36

    Hello,

    You are welcome.

    Regards

  • Viewing 13 results - 1 through 13 (of 13 total)

The issue related to '‘Unable to open shop categories by clicking on individual images’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.