This topic has 13 replies, 3 voices, and was last updated 1 year, 8 months ago ago by Olga Barlow
I have noticed one MASSIVE problem on my website. Customers are unable to open individual categories on the shop page, as if there were no links upon clicking on the category images
Can you please check?
Only way for me or visitors to get to the individual categories is to go via the header menu.
Fixed. Clear cache and check now, please. Do not activate Sticky sidebar for Off-Canvas type (Theme Options > WooCommerce > Shop page Layout)
thanks. But that is more a workaround and not a fix
The off-canvas sidebar has been working all along and was a nice and clean way to show or hide filtering options. And at least a few updates ago it was working without any issues and with caching enabled.
Now it is all messed up and shown on the bottom of the page
Do you have a fix for that?
and from some testing and what I could test on various browsers and devices it is broken only on desktop. On mobile the off-canvas sidebar works normally
cache has been cleared and the issue persists also with caching plugin disabled.
Please provide FTP access also.
Please clear all cache (plugin and browser) and check now. If this doesn’t help, provide FTP access, and change permission for the user so we can clear Rocket cache https://prnt.sc/G_LMlj8zrL08
all cache in the plugin and browsers has been cleared. Now I do see the content of the sidebar hidden from underneath the product but the sidebar cannot be opened at all – the element is unclickable
web and ftp access in PM
Please check FTP access, we can’t connect – https://prnt.sc/FhZI-DnQGGQ-
please check again. Geoblock has now been turned off. The login is working (already tested)
Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.
Fixed. Check now, please.
thank you. it seems to be working now.
You are welcome.
The issue related to '‘Unable to open shop categories by clicking on individual images’' has been successfully resolved, and the topic is now closed for further responses