Luca Rossi

Dear Daniel,

We hope this message finds you well.

Are you referring to the zoom function that activates when hovering over images?

We have already disabled the custom codes, but the zoom function still does not seem to be working as expected.

Could you kindly assist us by completely disabling all caches on your staging website?

Thank you for your support.

Best regards,
8Theme Team

Hi @RT2012,

Thank you for your response.

1. Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

+ We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/, we have found that the performance is not good. You may review the results at the following link: https://gtmetrix.com/reports/www.trendybynancy.nl/9R0vWowu/.

+ We recommend that you review the suggestions provided by GTMetrix in the Top Issues list: https://prnt.sc/SOzPb5-j2-KJ

+ For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

a. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
b. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

2. Critical errors occurs: could you please provide us with your FTP account and the steps how to reproduce these issues?

+ For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team.

Hi @Goostaf,

We’ve added this custom code under functions.php file and the header is back:

add_action( 'woocommerce_shop_loop_header', 'n2t_woocommerce_product_taxonomy_archive_header' );

function n2t_woocommerce_product_taxonomy_archive_header() {
	wc_get_template( 'loop/header.php' );
}

Could you please check again?

Thank you!

Hi @Ombi,

Please check our screenshot: https://prnt.sc/_ob63bnLAQm6.

Hope it helps!

Hi @Daniel,

If there is an option to remove the possibility of clicking on the image, I would consider it.

Please try adding this custom code under functions.php file locates in your child theme:

add_action('wp_footer', 'n2t_wp_footer', 999);
function n2t_wp_footer(){
	?>
    <script>
        jQuery( function($){
            $(document).ready(function(){
                setTimeout(function (){
                    $('.woocommerce-product-gallery__image a').attr('href' ,'#');
                }, 1000);
            })
        });
    </script>
	<?php
}

Hope it helps!

Dear @Tal,

We hope this message finds you well.

We would like to inform you that website speed optimization falls outside the scope of our standard support services. However, if you require personalized customization, we encourage you to submit a request through our customization panel, which can be accessed via the following link: https://www.8theme.com/account/#etheme_customization_panel. This will enable you to work directly with our technical team.

Please be aware that customization services may incur additional charges. The exact cost will be determined after a thorough review of your specific request.

Thank you for your understanding and attention to this matter.

Best regards,
The 8Theme Team.

Dear @Nestarcyon,

We hope this message finds you well.

We would like to inform you that the Apple/Google Pay buttons are currently designed to appear only on the Products, Cart, and Checkout pages. Unfortunately, it is not possible to add these buttons to the Mini Cart Off Canvas at this time.

Additionally, the checkout form is integrated with a specific element, which prevents us from inserting the shortcode within it.

We understand this may not be ideal, and we appreciate your understanding. Please rest assured that we have forwarded this issue to our development team, and they will work on addressing it in future updates.

Thank you for your continued support and patience.

Best regards,
8Theme Team

Dear @Mirza,

Thank you for reaching out to us and for choosing XStore.

Please note that website speed is influenced by various factors, many of which are beyond our control. However, we are happy to provide you with resources that can assist in optimizing your website’s performance. You can find helpful information on speed optimization at the following link: [How to Speed Up My Website](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/).

Additionally, we recommend disabling any unnecessary plugins, as each additional plugin can slightly impact your website’s speed.

For further assistance, we suggest contacting your hosting service provider to address any server-related issues. We also encourage you to review our theme documentation for more detailed guidance:

1. [Main Theme Options](https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/)
2. [Improving WP Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/)

To gain a better understanding of the specific factors affecting your website’s speed, we recommend running a speed test using [GTMetrix](https://gtmetrix.com/). This tool will provide you with actionable insights and suggestions to further enhance your website’s performance. You can then review the recommendations listed under the “Top Issues” section.

We hope you find this information helpful in improving your website’s speed and overall performance.

Warm regards,
The 8Theme Team

Hi @Fifco2000,

It seems the XStore Ajaxify setting is causing the issues: https://prnt.sc/uMjV3XhrGzkJ

We’ve disabled this setting and everything is working fine now.

Best regards,
8Theme Team

Hi @Milos,

Please try adding this custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

@media (max-width: 600px){
    .e-gallery-grid .e-gallery-image {
        min-height: 160px;
    }
}

Hope it helps!

Hi @Ombi,

Could you please resend us with your admin account?

We tried with the account in Private Content but it’s not working anymore.

Thank you!

Hi @Fifco2000,

Could you please check again?

– https://prnt.sc/3rXJbxbG8X-J
– https://prnt.sc/mwuCB0bZWfqq

Best regards,
8Theme Team

Hi @Fifco2000,

Please try adding this custom code under functions.php file loactes in your child theme:

add_action('wp_footer', 'n2t_wp_footer', 999);
function n2t_wp_footer(){
	?>
    <script>
        jQuery( function($){
            $(document).ready(function(){
                $('.etheme-product-grid-item').each(function(e){
                    $(this).find('span.onsale.with-percentage').insertAfter($(this).find('.etheme-product-grid-content .price span:last-child'));
                });
            })
        });
    </script>
	<?php
}

Also add this custom CSS:

.etheme-product-grid-item .price {
    position: relative;
}

Should you require any further customization, you are welcome to submit your request through the following link: https://www.8theme.com/account/#etheme_customization_panel.

Please note that, unfortunately, there are no other available methods to achieve the outcome you have in mind.

Thank you for your understanding.

Best regards,
The 8Theme Team

Dear @Chris0483,

We hope this message finds you well.

We have successfully added the following custom code to the functions.php file located in your child theme:

add_shortcode( 'do_hook', function( $atts = array(), $content = null, $tag = '' ) {
    if ( isset( $atts['hook'] ) ) {
        do_action( $atts['hook'] );
    }
    return;
});

Additionally, we have inserted the following shortcode above the cart element on your cart page:

[do_hook hook="woocommerce_before_cart"]

As a result, the notifications are now displaying correctly. You can view the updated display here:

[Notification Display Screenshot](https://prnt.sc/To2w6VV-0sAt)

Could you kindly review the changes on your end to ensure everything is functioning as expected?

Thank you for your attention to this matter.

Best regards,
8Theme Team

Dear @TSpinde,

We hope this message finds you well.

We have conducted tests by creating two test orders but were unable to replicate the issue on our end. Additionally, we reviewed the debug.log file and did not detect any fatal errors.

However, upon further inspection of the debug-old.log file, we identified a fatal error related to the B2B Market plugin:

[16-Jul-2024 13:09:07 UTC] PHP Fatal error:  Uncaught DivisionByZeroError: Division by zero in /www/htdocs/w01c1c47/Bodenseeliebe_neu/wp-content/plugins/b2b-market/src/class-bm-show-discounts.php:232

Could you kindly test the system again and confirm whether the issue has been resolved?

Thank you for your cooperation.

Best regards,
8Theme Team