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Apple Pay not see on checkout page, please help

This topic has 2 replies, 2 voices, and was last updated 4 weeks ago ago by Luca Rossi

Nestarcyon

Participant

September 14, 2024 at 21:17

Hi.
I import the Xstore gaming dark template, and setup my website with Stripe pay.

The problem is. In the product page i see apple pay, in the cart i see apple pay after 5 second ( i dont know why too much delay )

In checkout i dont see apple pay.

If you can give me instructions what to do then i think i can because i do websites around 10 year.

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1 Answer

Luca Rossi

Support staff

September 16, 2024 at 04:54

Hi @Nestarcyon,

1. We advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

2. If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

3. After that, provide temporary wp-admin and FTP access. We will check what can be done to help you.

– To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

– For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team.

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Tagged: apple pay, checkout page, ecommerce solutions, payment issues, technical support, woocommerce, wordpress templates
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