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Viewing 30 posts - 2,131 through 2,160 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    December 15, 2024 at 14:05

    Dear Konstantin,

    We hope this message finds you well.

    We wanted to follow up and check if you were able to resolve the issue. It appears that a license has already been registered, as shown here: https://prnt.sc/3yTKvYP289pE.

    If the issue has not been resolved, would it be possible for us to remove the current registration and proceed with registering our license for testing purposes?

    Please let us know how you would like to proceed.

    Thank you for your time and assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 15, 2024 at 14:01

    Hi @Snapp,

    We didn’t customize the price of products on the wishlish & compare pages.

    We just get the default price from products. As you can see in this code:

    https://prnt.sc/zYqN16mIK15Q

    Can you please try updating your custom code to this?

    
    ////B2B Preisberechnung
    add_action( 'wp', function() {
    	if ( class_exists( 'BM_Price' ) ) {
    		$prices = BM_Price::get_instance();
    		remove_filter( 'woocommerce_product_get_price', array( $prices, 'set_price' ), $prices::$set_price_prio );
    		add_filter( 'woocommerce_product_get_price', array( $prices, 'set_price' ), 999, 2 );
    	}
    });
    

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    December 14, 2024 at 01:43

    Hi @Snapp,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    section.woocommerce-bacs-bank-details {
        display: flex;
        flex-direction: column;
        align-items: center;
        border: 2px solid #f0f0f0;
        padding: 30px;
        max-width: 500px;
        margin: 0 auto;
    }
    
    section.woocommerce-bacs-bank-details ul.wc-bacs-bank-details.order_details.bacs_details {
        margin-bottom: 0;
    }
    

    https://prnt.sc/tk7YQeFxK6WT

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 14, 2024 at 01:35

    Dear @Arka Sarkar,

    Could you kindly provide us with a vendor account so that we may review it in greater detail?

    Thank you in advance for your assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 14, 2024 at 01:34

    Dear @Wick’d,

    Thank you for reaching out to us.

    Website speed is influenced by a variety of factors, many of which are beyond our control. However, we are happy to assist by providing resources that can help you optimize your website’s performance.

    Please note that every additional plugin installed on your site may slightly impact its speed. Therefore, we recommend disabling any plugins that are not essential to your website’s functionality.

    To gain a detailed understanding of the specific factors affecting your website’s speed, we suggest performing a website speed test using GTMetrix: https://gtmetrix.com/. This tool will provide you with actionable insights and recommendations to further enhance your website’s performance.

    Additionally, we encourage you to review the following articles, which offer valuable guidance on improving website speed:

    1. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    2. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
    3. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    We hope you find these resources helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 14, 2024 at 01:29

    Hi @raj,

    Please follow these steps:

    1. Edit your products.
    2. Scroll down to the Product Data section: https://prnt.sc/0jXrGvrO5AhX.
    3. Click on the Variations tab: https://prnt.sc/sFqwdxiSd-P0
    4. You need to set the sale price for each variation product: https://prnt.sc/A0pSY64hUBuc

    For more information, please take a look at this document: https://woocommerce.com/document/variable-product/#adding-variation-data.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 14, 2024 at 01:24

    Dear @Raj,

    We hope this message finds you well.

    We kindly recommend trying the following plugin for your WooCommerce integration needs: https://wordpress.org/plugins/woo-razorpay/.

    Additionally, you can refer to the official documentation for further guidance: https://razorpay.com/docs/payments/payment-gateway/ecommerce-plugins/woocommerce/.

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 14, 2024 at 01:22

    Hi @raj,

    The size guide button has been removed per your request.

    https://prnt.sc/N1x5pdpUVdS4

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 13, 2024 at 11:03

    Dear @Raj,

    We hope this message finds you well.

    We would like to inform you that we have updated the product type to “Variable” as per your request. You may now review the changes at your convenience.

    Kindly note that when working with attributes, please refrain from creating new ones. Instead, select from the existing attributes available. For your reference, you can view the details here: https://prnt.sc/8j1_VPSNZneb.

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 13, 2024 at 10:54

    Hi @Wick’d,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    @media (max-width: 992px){
        .etheme-before-place-order-button {
            position: static !important;
        }
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 13, 2024 at 09:43

    Dear Kishan,

    We hope this message finds you well.

    The issue you are encountering requires modifications to the template files. We kindly recommend reviewing the following article, which may provide helpful guidance: https://stackoverflow.com/a/56897511/2660153.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 13, 2024 at 09:42

    Dear @MEEMO SRL,

    We hope this message finds you well.

    To address your query, the solution involves creating an Archive Template Builder using Elementor for each product category. Please refer to the following screenshot for guidance:
    https://prnt.sc/6wCQABQEH_C3

    Once the Archive Template Builder is created, you can assign a different sidebar to each template. Custom sidebars can be created directly from the backend(https://prnt.sc/pPaY2XT9Fx1N). For further clarification, please see the screenshot below:
    https://prnt.sc/4P2r9scCCy-t

    Should you have any additional questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 13, 2024 at 09:22

    Hi @Arka Sarkar,

    Please don’t update the Dokan plugin to the latest version. It’s not compatible with our XStore theme yet.

    We’ve rolled it back again to 3.13.x version.

    Can you please check the “Add Products” page again?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    December 13, 2024 at 09:09

    Hi @saleh,

    The custom CSS codes above is used for the icon loading of ajaxify widgets.

    For the skeleton loading, please use this custom CSS codes instead:

    
    .etheme-ajaxify-loading:before {
      content: '';
      display: inline-block;
      position: absolute;
      width: var(--etheme-ajaxify-loader-size, 1.5rem);
      height: var(--etheme-ajaxify-loader-size, 1.5rem);
      left: calc(50% - (var(--etheme-ajaxify-loader-size, 1.5rem) / 2));
      top: calc(50% - (var(--etheme-ajaxify-loader-size, 1.5rem) / 2));
      border: 1px solid var(--etheme-ajaxify-loader-color, #e1e1e1);
      border-left-color: var(--etheme-ajaxify-loader-color-active, #888);
      border-radius: 50%;
      -webkit-animation: rotate 0.3s linear infinite;
              animation: rotate 0.3s linear infinite;
      z-index: 1;
    }
    .etheme-ajaxify-skeleton {
      min-height: 50px;
      background-repeat: no-repeat;
      background-image: -webkit-gradient(linear, left top, left bottom, color-stop(100%, var(--linear-gradient, #f4f4f4)), color-stop(0, transparent));
      background-image: linear-gradient(var(--linear-gradient, #f4f4f4) 100%, transparent 0);
      background-size: 100% calc(100% - 20px);
      overflow: hidden;
    }
    .etheme-ajaxify-skeleton:before {
      display: none;
    }
    .etheme-ajaxify-skeleton:after {
      content: '';
      position: absolute;
      top: -50%;
      left: -50%;
      right: -50%;
      bottom: -50%;
      -webkit-transform: rotate(45deg);
              transform: rotate(45deg);
      background-image: -webkit-gradient(linear, left top, right top, color-stop(20%, var(--linear-gradient-overlay, rgba(255, 255, 255, 0))), color-stop(50%, var(--linear-gradient-overlay-2, rgba(255, 255, 255, 0.8))), color-stop(80%, var(--linear-gradient-overlay, rgba(255, 255, 255, 0))));
      background-image: linear-gradient(90deg, var(--linear-gradient-overlay, rgba(255, 255, 255, 0)) 20%, var(--linear-gradient-overlay-2, rgba(255, 255, 255, 0.8)) 50%, var(--linear-gradient-overlay, rgba(255, 255, 255, 0)) 80%);
      background-size: 60% 100%;
      background-position: -100% 0;
      background-repeat: no-repeat;
      -webkit-animation: skeletonloading 1.5s infinite 0.2s;
              animation: skeletonloading 1.5s infinite 0.2s;
      z-index: 1;
    }
    .etheme-ajaxify-skeleton[data-type=widget] {
      min-height: 200px;
      background-image: linear-gradient(var(--linear-gradient, #f4f4f4) 25px, transparent 0), linear-gradient(var(--linear-gradient, #f4f4f4) 15px, transparent 0), linear-gradient(var(--linear-gradient, #f4f4f4) 15px, transparent 0), linear-gradient(var(--linear-gradient, #f4f4f4) 15px, transparent 0), linear-gradient(var(--linear-gradient, #f4f4f4) 15px, transparent 0);
      background-size: 50% 25px, 70% 15px, 40% 15px, 50% 15px, 30% 15px;
      background-position: left top, left 35px, left 60px, left 85px, left 110px;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    December 13, 2024 at 09:04

    Dear Greg,

    We hope this message finds you well.

    1. Could the issue be related to the temporary account? If so, we kindly request your assistance in creating a standard account instead.

    2. Additionally, in this case, we recommend reaching out to the plugin’s author for support regarding the hooks. Please rest assured that we are fully prepared to provide the necessary custom code to ensure compatibility with these hooks.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 13, 2024 at 08:59

    Dear @Snapp,

    Thank you for reaching out to us.

    We would like to inform you that, by default, the bank information is not displayed on the checkout page. Instead, it is shown on the “Thank You” page and in the order confirmation email.

    Implementing your request to display this information on the checkout page would require extensive customization, which falls outside the scope of the standard support services we provide.

    If you are interested in pursuing personalized customizations, we encourage you to submit a request through our Customization Panel, accessible via the following link: https://www.8theme.com/account/#etheme_customization_panel.

    Through this platform, you can collaborate directly with our technical team to assess the feasibility of your request. Please note that customization services may incur additional charges, which will be determined after a thorough review of your specific requirements.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us. We are always here to help.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 12, 2024 at 12:53

    Hi @Yasir Alam 8Theme,

    Please also add this custom CSS code:

    
    .single-product ul.st-swatch-size-large.type_title-price li.type-label {
        border-radius: 4px;
    }
    

    https://prnt.sc/J6gfR0aoRyRu

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    December 12, 2024 at 10:43

    Dear @Snapp,

    We hope this message finds you well.

    Could you kindly provide more details regarding what you are aiming to achieve? If possible, sharing screenshots or videos would be greatly appreciated to help us better understand your requirements.

    Additionally, could you confirm if your intention is to replace the default prices of the WooCommerce plugin with the prices from the B2B Marketpress Plugin?

    We look forward to your response.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 12, 2024 at 09:10

    Hi @Merin,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body .mpc-carousel-slider .mpc-item {
        cursor: default;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 12, 2024 at 09:03

    Dear @Raj,

    We hope this message finds you well.

    Could you kindly confirm if you would like all products to display sizes as shown in the following screenshot: https://prnt.sc/hnllRxZR8mpF?

    If so, please note that you will need to change the product type to “Variable Product” (https://prnt.sc/cyZ5VbqDWage) and assign the appropriate size and color attributes (https://prnt.sc/nrq3Kk49xrp7).

    We hope this information is helpful. Please feel free to reach out if you have any questions or need further assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 12, 2024 at 08:47

    Dear @Arka Sarkar,

    We hope this message finds you well.

    We would like to inform you that the Dokan v3.14.x plugin is currently not compatible with our XStore theme. As a temporary solution, we have rolled back the Dokan plugin to version 3.13.x.

    At this time, everything should be functioning as expected. We kindly request that you clear all caches and try again to ensure optimal performance.

    Thank you for your understanding and cooperation. Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 12, 2024 at 08:31

    Hi @Oliver,

    1. VAT: We suggest you to take a look at this document for setting up the VAT https://woocommerce.com/document/setting-up-taxes-in-woocommerce/

    2. Users Login: login via the CVR number, Company name, EAN numbers,… fields are not available in our XStore theme yet. If you would like to propose the addition of new features or options, we kindly invite you to share your suggestion on our Taskboard via the following link: https://www.8theme.com/taskboard/.

    3. Product Order and Industry Sorting: can you please explain more details about this point? Maybe provide some screenshots or videos.

    4. Translation: you can take a look at this document https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    5. SKU Displays: please navigate to XStore > Theme Options > WooCommerce(Shop) > Shop > Product Design > check on the SKU https://prnt.sc/4tsymwBhLlei.

    6. Price From: please navigate to XStore > Theme Options > WooCommerce(Shop) > Shop > Product Design > activate Minimum price only https://prnt.sc/Nwh9FcbXkczy.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 12, 2024 at 07:25

    Dear Greg,

    We hope this message finds you well.

    1. We would like to bring to your attention that the redeem point field is still not appearing on our end. Please refer to the following screenshot for reference: https://prnt.sc/nb3bcBNEEeSN.

    2. Could you kindly try switching the default Checkout shortcode element from the WooCommerce plugin to [woocommerce_checkout]? You can find additional details in this screenshot: https://prnt.sc/NITAnUmxdvLQ. If this does not resolve the issue, we recommend reaching out to the plugin’s author to identify the appropriate hooks for this functionality.

    Thank you for your attention to this matter. Please let us know if you require any further information or assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 12, 2024 at 05:44

    Hello @bdb232,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 12, 2024 at 05:37

    Dear @Stanislav Kuchinskii,

    We hope this message finds you well.

    We have identified a critical error on your website, as shown in the following screenshot: https://prnt.sc/WVnV-KW7FbZU.

    To assist you in resolving this issue, we kindly request access to your FTP account. Specifically, we would need the following details:
    – FTP Host
    – FTP Username
    – FTP Password
    – FTP Port

    If you are unsure how to create or retrieve these credentials, we recommend contacting your hosting provider, who will be able to guide you through the process.

    Thank you for your cooperation. Please let us know if you have any questions or require further assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 12, 2024 at 05:31

    Dear @Jennifer,

    We hope this message finds you well.

    We would like to inform you that we have made some adjustments to the cart page by switching to the default cart element of Elementor, as shown in the screenshot below:

    https://prnt.sc/MltpAonS6G8o

    Could you kindly remove the custom codes and verify if the notifications are functioning as expected?

    Thank you in advance for your assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 11, 2024 at 16:57

    Dear @2347281,

    We hope this message finds you well.

    We would like to inform you that the screenshot has been deleted as per your request.

    To ensure more efficient communication, we suggest continuing our discussion via forum, as you already had this topic in the forum. This will allow us to assist you more promptly and effectively.

    Should you have any further questions or concerns, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 11, 2024 at 10:32

    Hi @Nicolo,

    There is no settings for the main header, you can try with the custom CSS code:

    
    header#header {
        position: relative;
        z-index: 999999;
    }
    

    But we’re afraid this will not work, because the popup, cart, my account, … are inside the header. it means they will always stay above the main header.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 11, 2024 at 10:26

    Dear @2347281,

    We would like to inform you that we have updated the custom CSS codes to align the content to the left. At your convenience, could you please clear your cache and verify the changes? You may refer to the following screenshot for reference.

    Should you encounter any issues or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 11, 2024 at 09:10

    Dear @2347281,

    We are pleased to inform you that the custom HTML widget has been successfully added to your website.

    The HTML code can be found within the functions.php file, and the corresponding styles are located in the style.css file of your child theme.

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

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Viewing 30 posts - 2,131 through 2,160 (of 5,361 total)
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