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YITH Points and Rewards Cart and Checkout Redeem format

This topic has 12 replies, 2 voices, and was last updated 1 months ago ago by Luca Rossi

Greg

Participant

December 4, 2024 at 13:54

Hello,

Please assist me.
I am having issues with the format/layout of the redeem points WooCommerce notice.
Please advise how to move the Redeem Miles button next to the input box on the checkout page?

Also, neither of the YITH Points and Rewards Cart page or Checkout page notices are showing.
Why would this be the case?

Many thanks
Greg

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support staff only.

#426425 Copied Theme version: 9.4.5

11 Answers

Greg

Participant

December 4, 2024 at 13:56

Sorry I meant to include this image as well.

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support staff only.

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Greg

Participant

December 5, 2024 at 10:16

Hello,

I am waiting on a reply for this.

Thanks

#426511 Copied

Luca Rossi

Support staff

December 5, 2024 at 12:58

Dear Greg,

We hope this message finds you well.

We kindly seek your assistance in temporarily disabling the restriction on your website, as we are currently unable to access it. For your reference, please find a screenshot of the issue here: [https://prnt.sc/SuSACRE-Y9wR](https://prnt.sc/SuSACRE-Y9wR).

Additionally, we kindly request that you refrain from replying to your own topics, as doing so may inadvertently move them to the bottom of the queue.

Thank you in advance for your understanding and cooperation.

Best regards,
The 8Theme Team

#426546 Copied

Greg

Participant

December 5, 2024 at 13:15

Hello,

The block has been disabled.
For future reference, which country are you based? So that I can keep that unblocked.

I have pasted the temp logins in the private section again.

Thanks
Greg

Please contact administrator
for this information.

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Luca Rossi

Support staff

December 9, 2024 at 04:43

Dear @Greg,

We hope this message finds you well.

Please accept our apologies for the delayed response, as the weekend and a high volume of tickets in the forum caused a slight delay.

We kindly request your assistance in double-checking the login URL once again, as it appears to have expired.

Thank you in advance for your support.

Best regards,
8Theme Team

#426821 Copied

Greg

Participant

December 9, 2024 at 08:18

Hello

I trust you are well.

I have pasted temp logins in the private content area.

Many thanks
Greg

Please contact administrator
for this information.

#426850 Copied

Luca Rossi

Support staff

December 9, 2024 at 16:34

Dear @Greg,

We hope this message finds you well.

1. We were unable to locate the input field as shown in your screenshot: https://prnt.sc/Q-gWn-oK9yc7. It is possible that the shared account does not have any points.

2. May we kindly request you to try the solution provided here: https://www.8theme.com/topic/very-big-problem-with-my-account-nothing-works/#post-425826? If the woocommerce_checkout_before_customer_details hook is not functioning as expected, we recommend reaching out to the YITH Support Team and asking them to provide the correct hooks.

Please let us know if you need further assistance.

Best regards,
The 8Theme Team

#426943 Copied

Greg

Participant

December 10, 2024 at 13:04

Hello Luca,

I hope you are well.

1. I have assigned points to the logins, apologies.

2. Unfortunately this snippet didnt work and the cart and checkout page notifications are still not showing. Which is odd, because they are showing on our current live website, using the same version. I have attached screenshots.

Many thanks
Greg

Files is visible for topic creator and
support staff only.

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Luca Rossi

Support staff

December 12, 2024 at 07:25

Dear Greg,

We hope this message finds you well.

1. We would like to bring to your attention that the redeem point field is still not appearing on our end. Please refer to the following screenshot for reference: https://prnt.sc/nb3bcBNEEeSN.

2. Could you kindly try switching the default Checkout shortcode element from the WooCommerce plugin to [woocommerce_checkout]? You can find additional details in this screenshot: https://prnt.sc/NITAnUmxdvLQ. If this does not resolve the issue, we recommend reaching out to the plugin’s author to identify the appropriate hooks for this functionality.

Thank you for your attention to this matter. Please let us know if you require any further information or assistance.

Best regards,
The 8Theme Team

#427309 Copied

Greg

Participant

December 12, 2024 at 09:38

Hello,

1. This is very odd because I have assigned points and the user role has been enabled for points, and it shows for me. The only thing that doesnt show up in the other notice advising what the clients will earn if they place their order.

2. The shortcode does work to somewhat fix the problem, but then I am having to use the basic WooCommerce checkout and cart pages, instead of being able to build my own, as I have already done.

Many thanks
Greg

#427335 Copied

Luca Rossi

Support staff

December 13, 2024 at 09:04

Dear Greg,

We hope this message finds you well.

1. Could the issue be related to the temporary account? If so, we kindly request your assistance in creating a standard account instead.

2. Additionally, in this case, we recommend reaching out to the plugin’s author for support regarding the hooks. Please rest assured that we are fully prepared to provide the necessary custom code to ensure compatibility with these hooks.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

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